Deluxe Studio, Private Bathroom
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Reviews of Ascot Oamaru Motel

3 out of 5
Ascot Oamaru Motel
500a Thames Highway, Oamaru

Reviews

7.6

Good

Rating 10 - Excellent. 104 out of 371 reviews" "
Rating 8 - Good. 131 out of 371 reviews" "
Rating 6 - Okay. 83 out of 371 reviews" "
Rating 4 - Poor. 38 out of 371 reviews" "
Rating 2 - Terrible. 15 out of 371 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caitlin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lady on the front desk and excellently appointed rooms!
Stayed 1 night in May 2024
Response from nippie girl on 13 May 2024
thank you for taking the time to leave us your review, we are very appriecative of your wonder comentsregards

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean inside, Outside lots of smoke buts around.
Stayed 2 nights in Apr 2024
Response from nippie on 1 May 2024
Hi Simon,appriecate the time you have taken to leave a review for us, we have followed up on your matter with our cleaners and will be sorted today.regards

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little issue with key not working, but quickly resolved
Stayed 1 night in Apr 2024
Response from nippie on 26 Apr 2024
thankyou for taking the time to give us your great review, really appriecate that

10/10 Excellent

Pinky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm
Stayed 1 night in Apr 2024
Response from nippie on 26 Apr 2024
thankyou for taking the time to give us your great review, really appriecate that

8/10 Good

Leanne

Liked: Cleanliness, amenities
I loved the availability and price
Stayed 1 night in Apr 2024
Response from nippie on 22 Apr 2024
thank you Leanne for making the effort to review our property, we really appriecate your time.

6/10 Okay

Katharine

Travelled with partner
Liked: Property conditions & facilities
Was newer and had a nice spa tub. Noisy highway but it did quieter down at night. One night stay worked out.
Stayed 1 night in Apr 2024
Response from nippie on 20 Apr 2024
thank you for aking the time to leave us a review

6/10 Okay

Julie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from nippie on 19 Apr 2024
hi Julie thasnk you for taking the time to leave us a review, we appriecate this

10/10 Excellent

Aki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything, so clean, bed so comfy heater so warm ..really recommend this motel.
Stayed 1 night in Apr 2024
Response from nippie on 14 Apr 2024
thank you so much for your wonderful review, we really appreicate it.

10/10 Excellent

VARGHESE

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat and clean accommodation My family enjoyed this stay
Stayed 1 night in Apr 2024
Response from nippie on 13 Apr 2024
hellothank you so much for taking the time to leave us your review, we really appriecate it

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
The kitchenette was well appointed. The beds and bedding were good. The bathroom was nice except for hooks and toilet paper roll falling off the walls. There was a nice heater in there. The water pressure from shower was like a waterfall in a good way.
Stayed 1 night in Apr 2024
Response from nippie on 12 Apr 2024
hi Lisa,thank you for taking the time to review our unit, we really appriecate that. i will get someone to fix your problems in the bathroom,

10/10 Excellent

Wayne

Stayed 1 night in Apr 2024
Response from nippie on 1 May 2024
Hi Wayne,we really appriecate you taking the time to leave us a great review. thank youregards

10/10 Excellent

Alisee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Mar 2024
Response from nippie on 12 Apr 2024
thank you for taking the time to give us your awesome review.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our needs
Stayed 1 night in Mar 2024
Response from nippie on 30 Mar 2024
thank you for taking the time to give us a review, we really appriecate it.

8/10 Good

Sharyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The motel was spotlessy clean, warm and cosy and the bed was super comfortable - everything you expect in a motel. Parking around the unit is a bit inconvenient if all the units are full, as they were when we were there. Our unit surroundings were pretty basic - it looks like they were stuck out the back as an after-thought - maybe they were and the finishing touches haven't been done yet. We would stay there again though.
Stayed 2 nights in Mar 2024
Response from nippie on 30 Mar 2024
thank you for taking the time to leave a review we really appriecate that.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
generally pretty good with a very good kitchen.
Stayed 1 night in Mar 2024
Response from nippie on 30 Mar 2024
thank you for leaving a review we really appriecate this

2/10 Terrible

Afshin

Stayed 2 nights in Mar 2024
Response from nippie on 14 Apr 2024
not sure what your issue was because you havent told me, plus your booking was 4 weeks ago so i cant remember you, sorry, it is always better to call directly if it was that bad.

4/10 Poor

Barbara

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
We dod not like finding tomato sauce and toast crumbs on the plates we went to use for breakfast. Also our door was left unlocked after it was serviced
Stayed 2 nights in Mar 2024
Response from nippie on 30 Mar 2024
yes Barbara as said on the day when you notified us, we are very sorry that one of our oldest cleaners was responsible for that.our youngest staff were responsible for the door and jave said they ar very sorry

6/10 Okay

Trish

Disliked: Property conditions & facilities
Cleanliness could be improved particularly in the bathroom. The grounds and surrounding area were in need of some work eg potholes and uneven surfaces. It would have been nice to have been provided with a bottle of milk for a cup of tea on arrival.
Stayed 2 nights in Mar 2024
Response from nippie on 31 Mar 2024
very sorry about the milk Trish, we do have a fridge in the office with milk in to help yourself, unfortunately i must have forgot to remind you in our business of that day. have checked your room and bought to staff attention

8/10 Good

Ian

Liked: Cleanliness, staff & service
The outward appearance is not flash but the room we had was fine and the bathroom was lovely.
Stayed 2 nights in Mar 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to give us your review we really appriecate that.regards

6/10 Okay

Davinia

Travelled with partner
Black Mold on bathroom roof
Stayed 1 night in Mar 2024
Response from nippie on 22 Mar 2024
Dear Davina,thank you for your complaint sadly it is justifible, our staff have been informed to work to our standards, complaints make it easy for us to train and correct or discipline.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and the spa bath was amazing!
Stayed 1 night in Mar 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

6/10 Okay

brent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Handy to town & to tenpin Bowling.
Stayed 1 night in Mar 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

4/10 Poor

Linda

Travelled with family
Disliked: Staff & service
Poor communication from staff. Provided amenities such milk was spoilt, among other things. Attempted to make contact to discuss concerns, staff didn’t reply.
Stayed 1 night in Feb 2024
Response from nippie on 22 Mar 2024
hello, very sorry for your milk, it is delivered dayly with at least a week life left in it and power into our bottles around 2.00pm every day.office is acessible between 9.30 and 8.00pm

6/10 Okay

Thierry

Stayed 5 nights in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

10/10 Excellent

Karen

Travelled with family
Even though it was a 2 bedroom it also had a queen sized bed in living room. Kitchen was nice. Bathroom beautiful
Stayed 1 night in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

10/10 Excellent

Grant

Stayed 1 night in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking your time to give us your review we really appriecate that regards

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Easy to find. New bathroom was very good. Kitchen tap loose, carpet join a shocker. Easy to get in and out of and plenty of parking. I would stay there again as it is good value for money and it has everything you need.
Stayed 2 nights in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is in a great location when passing through the area. The room was spacious and quiet.
Stayed 1 night in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

8/10 Good

Kenneth

Travelled with partner
Phoenix complex attached was very convenient. Unstable table and broken venetian blinds in the room were the only negatives
Stayed 1 night in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Outside decor
Stayed 1 night in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

10/10 Excellent

Hua siong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 1 night in Feb 2024
Response from NIPPIE on 18 Feb 2024
THANK YOU SO MUCH FOR TAKING THE TIME TO REVIEW OUR MOTEL

6/10 Okay

wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really need updating
Stayed 1 night in Feb 2024
Response from NIPPIE on 17 Feb 2024
REALLY WAYNE, YOUR ROOM WAS COMPLETELY REMODELLED IN 2022.

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Some good and some not
The motel was clean and the Bed was great. The kitchen, bathroom areas need a lot of work. Not enough kitchen utensils cutlery and dishes. Come on 1 teaspoon.
Stayed 2 nights in Feb 2024
Response from NIPPIE on 17 Feb 2024
HI DAVID,REALLY SORRY ABOUT YOUR SPOON, SOME TIMES THIS HAPPENS THAT STAFF OVERLLOK THE COUNTING, FOLLOING UP.

4/10 Poor

Frances

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Response from nippie on 31 Mar 2024
not sure what your problems were as no comments herethank you for taking the time to leave us a review we really appriecate thatregards

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets & towels were clean but the floor didn’t look like it had been vacuumed & there was old food & dirt on top of the kitchen cabinets. There was no soap in the dispenser above the bathroom basin & no scrubbing brush to clean dishes with. Also no recycling bin provided. The toaster started smoking as soon as it was pushed down so we were unable to use it. The restaurant advertised as being onsite is closed Mondays
Response from NIPPIE on 17 Feb 2024
THANK YOU FOR BRINGING THIS TO OUR ATTENTION, WE HAVE ADDRESSED WITH STAFF.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Overall good
Stayed 2 nights in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

6/10 Okay

Jed

Stayed 1 night in Jan 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

6/10 Okay

Roger

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't big enough to swing a cat in. Only good thing was the bed. Cleaning was poor with an empty pill packet on the floor and the top of the toilet cistern was covered in dust. The only reason we stayed there was that another motel we had booked 5 days previously then told us they had mno room after confirming our request for a room and then booked a couple in the day wecwere due to arrive butcthat iscanother story.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Good size rooms with beautiful bathroom to which my children loved. Perfect for our journey. Thank you.
Stayed 1 night in Jan 2024
Response from nippie on 26 Jan 2024
thank you so much for taking your time to review, we really appriecate this.

8/10 Good

Tony, Broadstairs

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from nippie on 26 Jan 2024
thank you so much for taking your time to review we really appriecate this.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from nippie on 26 Jan 2024
thank you so much for taking your time to review we really appriecate this

6/10 Okay

simone

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great having a restaurant right next door. Staff were helpful but their maintenance let them down - had made beds but not cleaned (the lady came down and cleaned as soon as I let her know there were issues) there were blown and missing light bulbs, the heat pump was too weak to cool the rooms and had foliage covering and growing Into the outdoor unit ! The hair conditioner dispenser was broken, t.v had big white stripe through screen- and a funny note - there was a saucepan in the cupboard but no stove top to use it lol
Stayed 4 nights in Jan 2024
Response from nippie on 12 Jan 2024
very sorry you did not have a great initial experince, yes heatpump wainitn on replacement with contractors who run out of time before christmas, only works on cooling, but did not know even this is poor.thank you for your review, all issues addressed now.

8/10 Good

Nasim

Stayed 1 night in Jan 2024
Response from nippie on 31 Mar 2024
thank you for taking the time to leave us a review we really appriecate thatregards

8/10 Good

Fiona

Travelled with family
Liked: Amenities
Although the exterior looks a little sad, the inside was wonderfully new & clean, the bathroom even had a clawfoot bath!
Stayed 1 night in Jan 2024
Response from nippie on 26 Jan 2024
thasnk you for taking the time to review, we really appriecate that.

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The information paper could be renewed in unit. It was greasy. Lovely friendly lady at reception.Got a park but not alotted one.Lovely view upstairs.
Stayed 1 night in Jan 2024
Response from nippie on 26 Jan 2024
thank you for your review we really appriecate that, we have now put our instruction sheets into a clear folder.

10/10 Excellent

jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn't look like much from the road but once inside our room it was lovely & clean. Great shower. We only stayed for 1 night & had everything we needed for our stay
Stayed 1 night in Jan 2024
Response from nippie on 26 Jan 2024
thank you so much for leaving your review we really appriecate this.

10/10 Excellent

JD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stage
Was very happy with the room, nice large room, nice beds and pillows. Good size bathroom with nice size bathtub. Bathroom was modern. Had face washwr and nice glasses.
Stayed 1 night in Jan 2024

6/10 Okay

Lauris

Liked: Cleanliness, staff & service, room comfort
While the room was very clean the bedside lamp on one side had no bulb on it there was no cord to lower and raise the venetian blind and the rod to open and shut them came off and needed you to stand on a chair to put back on the plug in the bath wouldnt open to empty the water and i cracked my head open on the corner of the microwave cabinet yes my fault but it is in a very dangerous position tried to call reception but couldnt raise anyone till 10.15am by which time we were on out way home the lady saying she doesnt start till 1pm so sorry but the place didnt overally impress me
Stayed 1 night in Jan 2024
Response from nippie on 26 Jan 2024
thank you for your review, at checkin i did explain that we dont open office until 1.00pm on Sunday, this also allows all our guest a late checkout should they require that after a busy week of travelling, most are very appreicative of this.with your head injury we are very sorry as i said on the Sunday on the sunday morning when you called us, thankfully you are the only one to do this since the upgrade 5 years ago.hope you have healed and no further problems regards

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Much nicer on the inside and very spacious.
Stayed 1 night in Jan 2024