COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Heartland Hotel Queenstown

Photo gallery

Featured image
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets

Heartland Hotel Queenstown

3 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Explore the area

    Popular LocationLake Wakatipu5 min walk
    Popular LocationQueenstown Gardens7 min walk
    Popular LocationSkyline Gondola13 min walk
    AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

Choose dates to view prices

About this area

Queenstown

Located in Queenstown, Heartland Hotel Queenstown is in the city centre and near the beach. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's landmarks include St Josephs Parish and Williams Cottage. Skyline Gondola and Queenstown Ice Arena are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Popular Location

What's nearby

  • Queenstown Mall - 4 min walk
  • Lake Wakatipu - 5 min walk
  • Church of St Peters - 5 min walk
  • Queenstown Gardens - 7 min walk
  • Skyline Gondola - 13 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • The Hillside Brasserie — 1 min walk
  • The Lobby Bar — 1 min walk
  • Speights Ale House - 3 min walk
  • Rata Dining - 3 min walk
  • Halo - 5 min walk

About this property

Heartland Hotel Queenstown

3-star eco-friendly hotel, walk to Lake Wakatipu
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and free newspapers are on-site. All 81 rooms offer free WiFi, 24-hour room service and TVs with satellite channels. Other amenities available to guests include hairdryers, safes and phones.
Heartland Hotel Queenstown offers 81 forms of accommodation with a safe and a hairdryer. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 19-26 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Japanese
  • Portuguese
  • Spanish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Mini fridge

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 19 and NZD 26 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 3 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 352 out of 986 reviews
5 - Excellent 36%
Rating 4 - Good. 439 out of 986 reviews
4 - Good 45%
Rating 3 - Okay. 141 out of 986 reviews
3 - Okay 14%
Rating 2 - Poor. 35 out of 986 reviews
2 - Poor 4%
Rating 1 - Terrible. 19 out of 986 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location and views.older rooms but reflected in price so no problem for me
Stayed 2 nights in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid a little extra to upgrade to a room with a view. This was well worth while. The bed was comfortable and the room quiet. The staff were friendly, professional and very helpful. I tried to book again for the following weekend but they'd sold out!
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience staying at heartland, in terms of view, staff, cleanliness etc I would highly recommend to my friends and everyone.
Stayed 3 nights in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was handy to central shops and buses. Clean and spacious.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that it is close to town the view, the bath.
Stayed 1 night in Apr 2021