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Heartland Hotel Queenstown

Photo gallery for Heartland Hotel Queenstown

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In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of Heartland Hotel Queenstown

Heartland Hotel Queenstown

3 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Temperature checks
27 Stanley Street, Queenstown, 9197

Explore the area

  • Popular LocationLake Wakatipu5 min walk
  • Popular LocationQueenstown Gardens7 min walk
  • Popular LocationSkyline Gondola13 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

Choose dates to view prices

About this area

Queenstown

Heartland Hotel Queenstown is located in Queenstown City Centre, a neighbourhood in Queenstown, and is in the city centre and near the beach. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's landmarks include St Josephs Parish and Williams Cottage. Skyline Gondola and Queenstown Ice Arena are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Visit our Queenstown travel guideOpens in a new window
Map

What's nearby

  • Queenstown Mall - 4 min walk
  • Lake Wakatipu - 5 min walk
  • Church of St Peters - 5 min walk
  • Queenstown Gardens - 7 min walk
  • Skyline Gondola - 13 min walk

Restaurants

  • The Hillside Brasserie — 1 min walk
  • The Lobby Bar — 1 min walk
  • 1876 - 3 min walk
  • Rata Dining - 3 min walk
  • Kappa - 4 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

About this property

Heartland Hotel Queenstown

Eco-friendly Queenstown hotel in Queenstown City Centre, near Lake Wakatipu
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and free newspapers are on-site. All 81 rooms offer free WiFi, 24-hour room service and TVs with satellite channels. Other amenities available to guests include hairdryers, safes and phones.
Heartland Hotel Queenstown offers 81 forms of accommodation with a safe and a hairdryer. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 19-26 per person
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • German
  • Hindi
  • Japanese
  • Portuguese
  • Spanish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Mini fridge

More

  • Iron/ironing board
  • Phone
  • Safe

Similar properties

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Queenstown
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Queenstown City Centre
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3 star
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Washer and dryer
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Family-friendly
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Guest rating 4+
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Parking included
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Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 19 and NZD 26 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 3 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 356 out of 993 reviews
5 - Excellent 36%
Rating 4 - Good. 440 out of 993 reviews
4 - Good 44%
Rating 3 - Okay. 142 out of 993 reviews
3 - Okay 14%
Rating 2 - Poor. 36 out of 993 reviews
2 - Poor 4%
Rating 1 - Terrible. 19 out of 993 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town with views, the chalets are the way to go, nice room's.
Stayed 1 night in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly, good breakfast. Just bathroom outdated.
Stayed 1 night in Aug 2021

4/5 Good

Liked: Staff & service, room comfort
Great location and good rooms
Great location and good sized room that was warm and had everything we needed. Hotel is a bit jaded but you get what you pay for
Stayed 2 nights in Aug 2021

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Close to town. The photos are different to what's on the ground.
Stayed 2 nights in Jul 2021

2/5 Poor

Business traveller
Disliked: Cleanliness, property conditions & facilities
Towels were not clean, there was no hot water. Staff didn't know what to do about it.
Stayed 1 night in Jul 2021