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Overview of Heartland Hotel Queenstown

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In-room safe, iron/ironing board, free WiFi, linens
In-room safe, iron/ironing board, free WiFi, linens
In-room safe, iron/ironing board, free WiFi, linens
In-room safe, iron/ironing board, free WiFi, linens

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast Available
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Explore the area

    Popular LocationQueenstown Mall4 min walk
    Popular LocationSkycity Queenstown Casino6 min walk
    Popular LocationTSS Earnslaw Steamship8 min walk
    AirportQueenstown (ZQN-Queenstown Intl.)8 min drive
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  • Chalet Studio King Room

    3.7/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsChalet Studio King Room
  • Standard Super King/Split View

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Super King/Split View
  • Family Room

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 4
    • 1 Queen Bed and 2 Single Beds
    More detailsFamily Room
  • Standard Super King/Split

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Super King/Split
  • Standard Studio King Room

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Studio King Room
  • Superior King View Room

    3.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior King View Room
  • Standard Twin Room

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More detailsStandard Twin Room
  • Chalet Studio King View Room

    4.8/5 guest room rating

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsChalet Studio King View Room
  • Superior Studio, Multiple Beds

    4/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More detailsSuperior Studio, Multiple Beds
  • Chalet Quad Room

    4.4/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 4
    • 1 Queen Bed and 2 Single Beds
    More detailsChalet Quad Room
  • Standard Triple Room

    3.8/5 guest room rating

    Room amenities

    • 50 sq m
    • Sleeps 3
    • 3 Single Beds
    More detailsStandard Triple Room

About this area

Queenstown

Located in Queenstown, Heartland Hotel Queenstown is in the city centre and near the beach. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's landmarks include St Josephs Parish and Williams Cottage. Skyline Gondola and Queenstown Ice Arena are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and hiking/biking trails nearby.
Visit our Queenstown travel guide
Popular Location

What's nearby

  • Queenstown Mall - 4 min walk
  • Skycity Queenstown Casino - 6 min walk
  • Queenstown Gardens - 7 min walk
  • TSS Earnslaw Steamship - 8 min walk
  • Steamer Wharf - 9 min walk

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • The Hillside Brasserie — 1 min walk
  • The Lobby Bar — 1 min walk
  • Speights Ale House - 3 min walk
  • Rata Dining - 3 min walk
  • Halo - 5 min walk

About this property

Heartland Hotel Queenstown

3-star eco-friendly hotel, walk to Lake Wakatipu
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and free newspapers are on-site. All 81 rooms offer free WiFi, 24-hour room service and TVs with satellite channels. Other amenities available to guests include hairdryers, safes and phones.
Heartland Hotel Queenstown offers 81 forms of accommodation with a safe and a hairdryer. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 19-26 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Japanese
  • Portuguese
  • Spanish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Heating
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Mini fridge

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 19 and NZD 26 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

National rating

This Hotel property has been rated 3 stars.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Heartland Hotel Queenstown and receive a full refund?
Yes, Heartland Hotel Queenstown offers free cancellation on select room rates, because flexibility matters! Please refer to Heartland Hotel Queenstown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Heartland Hotel Queenstown?
As of 4 Dec 2020, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 7 Dec 2020 start from NZ$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Heartland Hotel Queenstown pet-friendly?
No, pets are not allowed at this property.
How much is parking at Heartland Hotel Queenstown?
Self-parking is free at this property.
What time is check-in at Heartland Hotel Queenstown?
Check-in is from 2:00 PM - 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Heartland Hotel Queenstown?
Checkout is at 10 AM.
Where is Heartland Hotel Queenstown located?
Located in the heart of Queenstown, this eco-friendly hotel is within a 10-minute walk of Queenstown Arts Centre and Lake Wakatipu. Skyline Gondola is 0.7 mi (1.1 km) away.
4.1
Very good
5 - Excellent
350
4 - Good
448
3 - Okay
137
2 - Poor
35
1 - Terrible
19

4.2/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities
The fact that it was a A frame chalet style nestled in the trees was quite charming.But that was about it as the water cylinder was above the bathhroom and made a constant noise every 10 minutes itgota bit tiresome after a while and eventually led me to moving to another room.Staff were very good about all that and helped me to movr luggage to my other room.Isuggest you avoid the A frame units and stay in the main hotel or in the block of apartments which are way back from behind the chalets as the hotel is on the main road and is noisy through the day.
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff. Excellent carpark facilities. Very comfotable beds and delicious smelling toiletries too.
Stayed 1 night in Oct 2020

4/5 Good

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities
Good location and view. A little dated but clean, comfortable and had the basics that we needed.
Stayed 5 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! It's a short walk into town and the room we were in had the most beautiful view of the town and the snow covered hills.
Stayed 2 nights in Sep 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities
We stayed in the Family Rooms. They were clean and tidy, but just small and pokie. Bathrooms are tiny. They layout is strange. The single beds for kids should be downstairs and big bed for parents with kitchenette upstairs. That way kids can be out to bed earlier than parents. And parents get nice view.
Stayed 1 night in Aug 2020