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Overview of Heartland Hotel Queenstown

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Featured image
In-room safe, iron/ironing board, free WiFi, linens
In-room safe, iron/ironing board, free WiFi, linens
In-room safe, iron/ironing board, free WiFi, linens
In-room safe, iron/ironing board, free WiFi, linens

Heartland Hotel Queenstown

3 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Bar
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Explore the area

    Popular LocationQueenstown Mall4 min walk
    Popular LocationChurch of St Peters5 min walk
    Popular LocationSkycity Queenstown Casino6 min walk
    AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

Choose dates to view prices

  • Chalet Studio King Room

    3.8/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Super King/Split View

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Family Room

    Room amenities

    • 50 sq m
    • Lake view
    • Sleeps 4
    • 1 Queen Bed and 2 Single Beds
    More details
  • Standard Super King/Split

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Studio King Room

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior King View Room

    3.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Twin Room

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More details
  • Chalet Studio King View Room

    4.8/5 guest room rating

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Studio, Multiple Beds

    4/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More details
  • Chalet Quad Room

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 4
    • 1 Queen Bed and 2 Single Beds
    More details
  • Standard Triple Room

    3.9/5 guest room rating

    Room amenities

    • 50 sq m
    • Sleeps 3
    • 3 Single Beds
    More details

About this area

Queenstown

Located in Queenstown, Heartland Hotel Queenstown is in the city centre and near the beach. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's landmarks include St Josephs Parish and Williams Cottage. Skyline Gondola and Queenstown Ice Arena are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.
Popular Location

What's nearby

  • Queenstown Mall - 4 min walk
  • Church of St Peters - 5 min walk
  • Queenstown Ice Arena - 6 min walk
  • Skycity Queenstown Casino - 6 min walk
  • Creative Queenstown Arts & Crafts Market - 8 min walk

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • The Hillside Brasserie — 1 min walk
  • The Lobby Bar — 1 min walk
  • Speights Ale House - 3 min walk
  • Rata Dining - 3 min walk
  • Halo - 5 min walk
View map

About this property

Heartland Hotel Queenstown

3-star eco-friendly hotel, walk to Lake Wakatipu
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and free newspapers are on-site. All 81 rooms offer free WiFi, 24-hour room service and TVs with satellite channels. Other amenities available to guests include hairdryers, safes and phones.
Heartland Hotel Queenstown offers 81 forms of accommodation with a safe and a hairdryer. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 19-26 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Japanese
  • Portuguese
  • Spanish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Linens
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Mini fridge

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 19 and NZD 26 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 3 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Heartland Hotel Queenstown and receive a full refund?
Yes, Heartland Hotel Queenstown offers free cancellation on select room rates, because flexibility matters! Please refer to Heartland Hotel Queenstown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Heartland Hotel Queenstown?
As of 25 Feb 2021, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 27 Feb 2021 start from NZ$99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Heartland Hotel Queenstown pet-friendly?
No, pets are not allowed at this property.
How much is parking at Heartland Hotel Queenstown?
Self-parking is free at this property.
What time is check-in at Heartland Hotel Queenstown?
Check-in is from 2:00 PM - 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Heartland Hotel Queenstown?
Checkout is at 10 AM.
Where is Heartland Hotel Queenstown located?
Located in the heart of Queenstown, this eco-friendly hotel is within a 10-minute walk of Queenstown Arts Centre and Lake Wakatipu. Skyline Gondola is 0.7 mi (1.1 km) away.
4.1
Very good
Rating 5 - Excellent. 355 out of 988 reviews
5 - Excellent 36%
Rating 4 - Good. 442 out of 988 reviews
4 - Good 45%
Rating 3 - Okay. 139 out of 988 reviews
3 - Okay 14%
Rating 2 - Poor. 33 out of 988 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 988 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Travelled with group
Happy face iconLiked: Amenities, property conditions & facilities
The hotel has good location close to city centre, restaurants, water activities booking, walking distance to the lake. When we arrived, the room that we had (original assign) was dirty, very dark, was unpleasant, it was a superior studio multi beds, so we have to asked for an upgrade to a better room and got a special deal. It was disappointing in the beginning however the receptionist was kind enough to help us out. The new room was spacious, clean, and quiet. The view from the room is really nice looking out to the lake. Its okay for a first time visitor, but next time we rather seek for another accomodation because with that price can get a better place.
Stayed 4 nights in Feb 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service
Limited parking but did get the last available park. Bistro restaurant was great and staff there were very professional. Would have given the young man a tip for his outstanding service but unfortunately any tips get split between staff and the other staff I had nothing to do with.
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and pleasant room. I only stayed one night and had a good time.
Stayed 1 night in Feb 2021

5/5 Excellent

Stayed 1 night in Dec 2020

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
Stayed 6 nights in Dec 2020

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