Get an overview of this hotelFamily-friendly Queenstown hotel in Queenstown City Centre with free parking


This family-friendly Queenstown hotel is located in the historical district, within a 5-minute walk of Queenstown Arts Centre, Queenstown Mall, and Church of St Peters. Creative Queenstown Arts & Crafts Market and Steamer Wharf are also within 10 minutes.

Hotel Features

A restaurant, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning, and laundry facilities.

Room Amenities

All 81 rooms offer free WiFi, 24-hour room service, and TVs with satellite channels. Guests will also find refrigerators, free weekday newspapers, and hair dryers.

Hotel Amenities

Hotel Amenities

Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary. This family-friendly hotel also offers tour/ticket assistance, ski storage, and laundry facilities. Complimentary self parking is available on site.

Heartland Hotel Queenstown is a smoke-free property.

  • Babysitting or childcare (surcharge) 
  • Total number of rooms - 81 
  • Number of floors - 3 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Tours/ticket assistance 
  • Free WiFi 
  • Ski storage 
  • 24-hour front desk 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Smoke-free property 
  • Number of buildings/towers - 7 
  • Bar/lounge 
  • Television in lobby 
  • Laundry facilities 
  • Restaurant 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Free weekday newspaper 
  • Phone 
  • Refrigerator 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower/tub combination 
  • Satellite TV service 
  • Iron/ironing board 
  • Television 
  • Free WiFi 
  • Free cribs/infant beds 
  • Room service (24 hours) 

Where to Eat

Breakfast is available for a surcharge and served each morning between 6 AM and 9:30 AM.

Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Snowboarding nearby 
  • Snowmobiling nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Rafting nearby 
  • Windsurfing nearby 
  • Water skiing nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Scooter/moped rentals nearby 
  • Skydiving nearby 
  • Parasailing nearby 
  • Personal motorized watercraft on site 
  • Ecotours nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 

Hotel Policies


Check-in time ends at 10 PM

Minimum check-in age is 18

Check-in time starts at 2 PM


Check-out time is 10 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available


The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: NZD 15 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 star plus and is displayed on this page as 3.5 stars.

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