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Sofitel Queenstown Hotel & Spa

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Hypo-allergenic bedding, down duvets, minibar, in-room safe
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Hypo-allergenic bedding, down duvets, minibar, in-room safe

Overview of Sofitel Queenstown Hotel & Spa

UNESCO Sustainable Travel Pledge

Sofitel Queenstown Hotel & Spa

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
8 Duke Street, Queenstown, 9300

Explore the area

  • Popular LocationLake Wakatipu3 min walk
  • Popular LocationQueenstown Gardens6 min walk
  • Popular LocationSkyline Gondola6 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)9 min drive

Choose dates to view prices

About this area

Queenstown

Sofitel Queenstown Hotel & Spa is located in Queenstown City Centre, a neighbourhood in Queenstown, and is in the entertainment district and near the beach. Skyline Gondola and Fear Factory Queenstown are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Queenstown Gardens and CaddyShack City Mini Golf. Travelling with kids? Consider Kiwi and Birdlife Park and Queenstown Ice Arena. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and snowshoeing.
Visit our Queenstown travel guideOpens in a new window
Map

What's nearby

  • Fear Factory Queenstown - 2 min walk
  • Skycity Queenstown Casino - 2 min walk
  • Lake Wakatipu - 3 min walk
  • Queenstown Gardens - 6 min walk
  • Skyline Gondola - 6 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 9 min drive

About this property

Sofitel Queenstown Hotel & Spa

Family-friendly Queenstown hotel in Queenstown City Centre, walk to Skyline Gondola
2 restaurants, a full-service spa and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Sofitel Queenstown Hotel & Spa offers 82 accommodations with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

So SPA has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 50 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Ski shuttle nearby

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 42 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Left Bank Cafe/Bistro
  • 1789 Wine & Jazz Lounge

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (3003 square feet)
  • Meeting rooms

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • DVD player
  • Films for purchase
  • Satellite channels

Food and drink

  • Espresso maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 95.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: NZD 42 per person (approximately)
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Hotel Sofitel Queenstown
Queenstown Sofitel
Queenstown Sofitel Hotel
Sofitel Hotel Queenstown
Sofitel Queenstown
Sofitel Queenstown Hotel
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Sofitel Queenstown Hotel Spa
Sofitel Queenstown & Spa
Sofitel Queenstown Hotel & Spa Hotel
Sofitel Queenstown Hotel & Spa Queenstown
Sofitel Queenstown Hotel & Spa Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 490 out of 612 reviews
5 - Excellent 80%
Rating 4 - Good. 95 out of 612 reviews
4 - Good 16%
Rating 3 - Okay. 15 out of 612 reviews
3 - Okay 2%
Rating 2 - Poor. 4 out of 612 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 612 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful welcoming and helpful staff members , the overall decor is lovely and feels like you are in a lovely luxurious escape
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, would not hesitate to go again. Only issue was they were under staffed but unfortunately this is a common theme amongst all of Queenstown’s hotels, restaurants etc. Also disappointed by attitude of some pompous guests!
Stayed 4 nights in Apr 2022

3/5 Okay

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Needs Maintainance and facilities 24 hours room service
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and staff. The room was xcellent , very clean , comfortable bed and a great bath. Staff very freindly and helpful , nothing was too much trouble. The breakfast and breakfast dervice was fantastic . Look forward to going back.
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, breakfast and service.
Stayed 4 nights in Mar 2022