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Casa Dona Susana

3.5 star property
Travelers recharge by the outdoor pool with attentive service at Casa Dona Susana while the vibrant sights and sounds of Playa de los Muertos wait just steps away

Choose dates to view prices

Casa Dona Susana places visitors in the heart of vibrant Playa de los Muertos. The sun-kissed terrace and outdoor pool provide perfect spots to unwind after exploring nearby attractions. Multilingual staff and concierge services help travelers connect with the best of the area.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Free Wi-Fi
  • Room service

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(69 reviews)

Highlights

Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Olas Altas Beach - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Cuale Island - 5 min walk - 0.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Starbucks Zona Romántica - ‬2 min walk
  • ‪Tuna Azul - ‬1 min walk
  • ‪Lix : By Xocodiva - ‬2 min walk

About this property

Casa Dona Susana

Hotel near Playa de los Muertos
Near Malecon, Casa Dona Susana provides a terrace, a garden and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Smoke-free property, a lift and a porter/bellboy
  • A 24-hour front desk, wedding services and concierge services
  • Tour/ticket information and multilingual staff
  • Guest reviews speak highly of the pool, helpful staff and location
Room features
All rooms are individually decorated, and feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Similar properties

Reception
Los Arcos Suites
  • Pool
  • All-inclusive
  • Kids’ pool
  • Free Wi-Fi
8.2 out of 10, Very good, 1,003 reviews
Los Arcos Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM to 10 PM.

Is Casa Dona Susana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Dona Susana?

Limited spots are available.

What time is check-in at Casa Dona Susana?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Casa Dona Susana?

Checkout is at noon.

Are there all-inclusive benefits at Casa Dona Susana?

Some rate plans available at this property are all-inclusive.

Where is Casa Dona Susana located?

Located in Romantic Zone, this beach hotel is steps away from Olas Altas Street and Playa de los Muertos. Malecon is 1.1 mi (1.7 km) away.

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Reviews

Casa Dona Susana Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 566 out of 1007 reviews
Rating 8 - Good. 252 out of 1007 reviews
Rating 6 - Okay. 107 out of 1007 reviews
Rating 4 - Poor. 53 out of 1007 reviews
Rating 2 - Terrible. 29 out of 1007 reviews

Reviews

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Enjoyed our stay very much.
Stayed 3 nights in Dec 2025

10/10 Excellent

Patricia Alejandra Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very friendly and welcoming.
Stayed 3 nights in Dec 2025

8/10 Good

Gail

Liked: Amenities
The staff was very nice.
Stayed 4 nights in Nov 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Everything went smoothly during my stay.
Stayed 8 nights in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel that is a quiet respite, yet in the heart of the action.
Stayed 1 night in Nov 2025

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities
room always clean, hard working staff everywhere,great food and drinks.
Stayed 9 nights in Nov 2025

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
We love staying here. Rooms with the balconies are renovated and spacious. Other rooms have just enough space if you’re spending most of your time at the beach. Not a lot of room to move around, however, clean and comfy.
Stayed 9 nights in Dec 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient , perfect location and the staff members were great.
Stayed 4 nights in Oct 2025

8/10 Good

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean which are the most important features. They could try a little harder at selection and service at the pool and not rely on the sister hotel for all the good stuff. I would stay here again but with the understanding that most of your time is across the street where there are more staff and service.
Stayed 7 nights in Dec 2025

10/10 Excellent

josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great prime location close to the beach a little outdated but the location is everything the staff is great thanks to Marisol at the front desk she was verry sweet and helpful I will come back soon love PV
Stayed 4 nights in Oct 2025

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location to shopping,dinning easy walking to malecon
Stayed 8 nights in Oct 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the area, love old Villarta! The room stayed nice and cool and we were lucky enough to receive a free upgrade for our special occasion. We would definitely recommend staying there.
Stayed 7 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, access to all 3 sister hotel amenities. Awesome staff!
Stayed 9 nights in Sep 2025

2/10 Terrible

drew

Disliked: Amenities
The noise of the mechanics in this building are atrocious. Incredibly loud throbbing, buzzing and grinding. We are unable to sleep. Worst hotel experience I’ve ever had.
Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! Property, location, comfort, cleanliness and especially the attentive staff Alexander, Joel and the rest of the team. Boutique hotel but with the percs of being sister hotel to beach resort Los Arcos. We will absolutely stay there again next trip!
Stayed 7 nights in Sep 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 7 nights in Sep 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
This was the 3rd time my brother and our spouses visited in the last 11 months .The people and the culture keep us coming back. The staff are great, Louis and Joel were great help at the front desk. Diana and Raquel took good care of us on the roof top pool. Our best friends that feel like brothers working at the lounge, Victor, Alexandre, Angel, and Riccardo, we miss you as soon as we leave. Gracias Martha for the free room upgrade, we loved the balcony room. We will definitely be back next year.
Stayed 7 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love the Mexican Authentic Decor
Stayed 4 nights in Aug 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay!

Wonderful hotel! We always make it a point to stay here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and value

Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.
Stayed 1 night in Aug 2025

8/10 Good

MAGIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Michele

The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities
We enjoyed our stay. Nice Mexican feeling getaway with friendly staff.
Stayed 7 nights in Jun 2025

8/10 Good

Valeria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Perfect stay for a true Mexican experience surrounded by
Stayed 3 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.
Stayed 4 nights in Jul 2025