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"I normally try to be fair in highlighting the good as well as the bad. However, the bad this time just distracted from any good. When we arrived, around 4.15pm, we were tired after a long drive. So from the start we were not happy when told our room was not ready. Next day we went out leaving, make up our room sign. We were gone for 5.5hrs, arrived back about 3pm, room was not made up. Tried to ring the service desk, no answer. Then on the evening of the night I checked out, there was a credit card charge from the Novotel. After spending many efforts to ring Novotel, I finally got through. They said the charge was for breakfast we had that morning. We did not have breakfast at the hotel any morning. They said they would check the signed docket and get back to me the next day. This did not happen. Our very first experience at the Nootel Rotorua and very last experience was not pleasant. "

"Don’t stay there"

"Wish we knew about this place when the kids were younger! What a fabulous place. "

"Staff were great. Location is good for access to town etc but don’t be fooled by the photos on the listing as the cabins have literally no view … ours looked directly onto the back of another unit that was about 10 meters away and the large refurbishment building work ( noisy) going on on the main hotel building. "

"Clean and spacious room. Highly recommended if you're in town."

"Great location"

"Parking was easy we got a spot at the front of the hotel. Receptionist was hekpful when we arrived bit not so qhen leaving."

"Great place to stay, pool and mineral pools were amazing. Room was nice and clean, "

"Pool was great, pasta night advertised Friday but rescheduled Saturday without people knowing "