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Reviews

4.2 / 5Very Good
1,467 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Eat Street
    1 min walk
  • Popular Location
    Rotorua i-SITE Visitor Centre
    6 min walk
  • Popular Location
    Rotorua Hospital
    6 min walk
  • Airport
    Rotorua (ROT-Rotorua Regional)
    11 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Room, City View

    Room Amenities

    • Sleeps 4
    More details
  • Room, City View

    Room Amenities

    • Sleeps 4
    More details
  • Room, Lake View

    Room Amenities

    • Sleeps 4
    More details
  • Room, Lake View

    Room Amenities

    • Sleeps 4
    More details

About this area

Rotorua

In the city centre, Novotel Rotorua Lakeside is in a walkable area with great shopping. Tamaki Maori Village and Rotorua Arts Village are cultural highlights, and travellers looking to shop may want to visit Eat Street and Rotorua Night Market. Travelling with kids? Consider Skyline Rotorua, or check out an event or a game at Racing Rotorua. Our guests appreciate the hotel's quiet location.

Popular Location

What's nearby

  • Eat Street - 1 min walk
  • Rotorua i-SITE Visitor Centre - 6 min walk
  • Rotorua Hospital - 6 min walk
  • Rotorua Night Market - 8 min walk
  • Tamaki Maori Village - 10 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • Where to eat
  • Atlas – Restaurant offering international cuisine. Serves breakfast and lunch daily.
  • Clarkes Bar – Al fresco dining bar. Serves light fare daily.

About this property

Novotel Rotorua Lakeside

4.5-star, family-friendly hotel near Tamaki Maori Village
A restaurant, an indoor pool and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and 24-hour room service. All 199 soundproofed rooms feature WiFi and 24-hour room service. For a bit of entertainment, LED TVs come with digital channels, and guests can also appreciate conveniences like fridges and electric kettles.
Novotel Rotorua Lakeside offers 199 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
3 hot tubs are on site along with an indoor pool. Other recreational amenities include a fitness centre.

Property amenities

Internet

Available in all rooms: WiFi (NZD 10 per 24-hour period)
Available in some public areas: Free WiFi
In-room WiFi has a 5-device limit
WiFi in public areas is free for up to 60 minutes per day

Parking and public transport

Free self parking
Free nearby parking
Electric car charging station
Limited parking spaces

Food and drink

Full breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 for adults and NZD 0 for children
1 restaurant
1 bar
24-hour room service

Things to do

3 hot tubs
Fitness centre
Indoor pool

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
Indoor pool
In-room childcare (surcharge)
Laundry facilities
Fridge
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance

Languages spoken

Chinese
English
Filipino
Hindi
Japanese
Spanish
Thai

Business services

10 meeting rooms
Business centre
Computer station
Conference centre

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Hypo-allergenic bedding
Linens
Pillow menu

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

42-inch LED TV
digital channels

Food and drink

Electric kettle
Minibar
Fridge

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofing

Policies

Check-in

Check-in between 2 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 32 for adults and NZD 0 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6 AM to 11 PM Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Free WiFi in public areas is limited to 60 minutes per day.

Property is also known as

  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside Hotel
  • Novotel Rotorua Lakeside
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Rotorua Novotel
  • Accor Rotorua Lakeside
4.2

Very Good

5 - Excellent
660
4 - Good
571
3 - Okay
172
2 - Mediocre
43
1 - Poor
21
4.2
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.0
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location to Lakeside Reserve. Also very close the Eat Street.

Stayed 3 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is great. Staff is great but they are really short staffed. It took close to two hours to get air conditioning issue fixed. Finally they had to move us to another room which was kind of an upgrade. But then they had no other choice. We were sweating in the first room they allocated us.

Stayed 2 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was great. Facility was great. Bed was comfortable.

Stayed 2 nights in Feb. 2020

2/5

  • Liked: Staff & service
  • Disliked: Amenities, property conditions & facilities

Location was great, the bathroom really needs an overhaul, carpet feels grimy - needs a clean. We had breakfast at the hotel and my 7 year old drank a rotten chocolate milk from their restaurant. He said the texture felt like marshmallows and it was yuck. My poor son. Lucky he has a tough stomach. Up your game Novotel. Major let down.

Stayed 1 night in Jan. 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Jan. 2020

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