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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with 6 hot tubs and fitness centre

Choose dates to view prices

Photo gallery for Novotel Rotorua Lakeside

Exterior
Terrace/patio
Hiking
Executive Suite | Bathroom
Lake view
Novotel Rotorua Lakeside offers a peaceful retreat in town. Guests enjoy meals at Atlas restaurant, unwind in spa tubs, or swim in the indoor pool. Attentive staff provides dry cleaning, and free public WiFi keeps everyone connected.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
The current price is NZ$204
includes taxes & fees
5 Oct - 6 Oct

Room options

Check availability for these dates

Tonight

Sept 18 - Sept 19
Check availability for tonight Sept 18 - Sept 19

Tomorrow

Sept 19 - Sept 20
Check availability for tomorrow Sept 19 - Sept 20
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(61 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

7.8 out of 10
Good
(31 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 41 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds
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About the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 7 min walk - 0.6 km
  • Tamaki Maori Village - 8 min walk - 0.7 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Skyline Rotorua - 5 min drive - 3.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪BREW | Craft Beer Pub - ‬2 min walk
  • ‪Poco Tapas And Wine - ‬4 min walk
  • ‪Fat Dog Cafe - ‬4 min walk
  • ‪Mac's Steak - ‬2 min walk
  • ‪CBK Craft Bar & Kitchen - ‬2 min walk

About this property

Novotel Rotorua Lakeside

Luxury eco-certified hotel near Polynesian Spa
Consider a stay at Novotel Rotorua Lakeside and take advantage of a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the 6 hot tubs. The on-site international cuisine restaurant, Atlas, offers breakfast, lunch and dinner. Free WiFi in public areas, with a speed of 50+ Mbps, is available to all guests, along with a bar and a gym.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Full breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • A banquet hall, a 24-hour front desk and a porter/bellboy
  • Guest reviews speak highly of the breakfast, helpful staff and location
Room features
All 199 rooms boast comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with digital channels
  • Fridges, free infant beds and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Does Novotel Rotorua Lakeside have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6 AM to 11 PM.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of 18 Sept 2025, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on 5 Oct 2025 start from NZ$204.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Rotorua Lakeside pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Rotorua Lakeside?

Self-parking is available for NZD 15.00 per night. Limited spots are available.

What time is check-in at Novotel Rotorua Lakeside?

Check-in start time: 2 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Rotorua Lakeside?

Checkout is at 11 AM. Late checkout is available for NZD 20 (subject to availability).

Where is Novotel Rotorua Lakeside located?

Located in Inner City, this luxury hotel is within a 15-minute walk of Matariki Hangi & Maori Cultural Performance and Polynesian Spa. Eat Street and Rotorua i-SITE Visitor Centre are also within 10 minutes.

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Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1007 reviews
Rating 8 - Good. 308 out of 1007 reviews
Rating 6 - Okay. 185 out of 1007 reviews
Rating 4 - Poor. 76 out of 1007 reviews
Rating 2 - Terrible. 60 out of 1007 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tesi

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2025

10/10 Excellent

Azamal

Liked: Cleanliness, amenities, property conditions & facilities
Family-friendly hotel. Good weekend away
Stayed 2 nights in Aug 2025

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great service & food was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

megumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

10/10 Excellent

Shamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very modern and convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to lots of activities and restaurants. Would definitely stay here again!
Stayed 2 nights in Jun 2025

10/10 Excellent

Bradley

Liked: Amenities
Great
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
NW
Stayed 2 nights in Sep 2025

8/10 Good

Maria

Liked: Property conditions & facilities
Disliked: Cleanliness
Facilities and location were great :)
Stayed 2 nights in Jun 2025

8/10 Good

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was lovely. Service was excellent, and the meals were absolutely fantastic - there is not one thing we could order that didn’t taste like it was from a high end restaurant, and we ordered quite a few things. Over our 4 days of stay, spas were unfortunately either under maintenance or not hot enough and a bit mossy.
In the lobby waiting to go have dinner
Stayed 3 nights in Jun 2025

10/10 Excellent

Raewyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Novotel. Comfy bed/pillows. Great breakfast. Right next door are multiple choices of eateries. Parking is on the street or paid secure next door. Park and lake right opposite. It was at the centre of all our activities by car so very convenient.
Stayed 2 nights in Jul 2025

6/10 Okay

Lantana

Liked: Cleanliness, staff & service
The staff and location are brilliant but the rooms are tired and need a refresh. Clean & tidy, but we had issues with the aircon & toilet not working properly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hyun Sub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It as its own spa. Friendly staff and excellent breakfast. The only thing downside is that the bathroom and the building is a bit tired, although very clean for its age. May need a renovation soon. The bed was clean and the mattress was excellent. Highly recommended.
Stayed 1 night in Aug 2025

2/10 Terrible

Jiangfeng

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Novotel used to be my preferred choice for many years, but this stay fell well below the standard I’ve come to expect. From the poor reception service to the worn-out carpet and outdated bathroom, I was disappointed throughout my stay. Unfortunately, I won’t be returning.
Stayed 2 nights in Aug 2025

8/10 Good

Glenn

Liked: Staff & service, amenities, property conditions & facilities
Great location, but the cleaning needs work.
Stayed 1 night in Jun 2025

8/10 Good

vineel

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 2 nights in Jul 2025

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel awesome location
Stayed 1 night in Feb 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly staff.
Stayed 2 nights in Apr 2025

8/10 Good

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Novotel because of its closeness to the lake front as we were attending the Matariki drone show. We were very thankful for room service as the lines for food at the event were far too long for us with two young children. Room had amazing views. Bathrooms need a refresh but otherwise everything we needed.
Stayed 1 night in Jun 2025

2/10 Terrible

Ma'am

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though.
Stayed 2 nights in Aug 2025

6/10 Okay

simon

Disliked: Cleanliness, property conditions & facilities
It was definitely not 5 stars bit run down and rooms not cleaned properly but great location
Stayed 3 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Great location for what we needed. Comfortable bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Amenities
Close to everything. Only saw staff at check in. Clean tidy rooms. Comfortable bed. Few things they could fix. Someone's food tray left in corridor from Friday to Sunday. Yougart was starting to smell. Didn't replace towels used on first nights stay so ran short of towels.
Stayed 2 nights in Jul 2025