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Black Swan Lakeside Boutique Hotel

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Luxury
5.0 star property
9.6

Exceptional

Tranquil elegance by the lakeside

Perched on a beautiful landscaped property overlooking the lake, this boutique hotel offers a serene and tranquil atmosphere. Delight in the lovely restaurant, scenic views, and a peaceful garden with a trickling waterfall and pool.

Popular amenities

  • Pool
  • Hot tub
  • Room service
  • Housekeeping
  • Parking included
The current price is NZ$1,091
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Lake Front

Lake Front

Lake Front

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free minibar items
Balcony
Fireplace
Individually furnished
Individually decorated
Air-conditioning
Heating
  • 32 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Lakefront Suites

Egyptian cotton sheets, premium bedding, down duvets

Lakefront Suites

Fireplace
Individually furnished
Individually decorated
Air-conditioning
Heating
Connecting/adjoining rooms available
  • Sleeps 2

View all photos for Swan King

Swan King

Swan King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free minibar items
Deck/patio
Fireplace
Individually furnished
Individually decorated
Air-conditioning
Heating
  • Sleeps 2
  • 1 King Bed

View all photos for Swan Family

Swan Family

Swan Family

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free minibar items
Deck/patio
Fireplace
Individually furnished
Individually decorated
Air-conditioning
Heating
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Swan Family Suite

Egyptian cotton sheets, premium bedding, down duvets

Swan Family Suite

Fireplace
Individually furnished
Individually decorated
Air-conditioning
Heating
Connecting/adjoining rooms available
  • Sleeps 4

View all photos for Swan King Room

Egyptian cotton sheets, premium bedding, down duvets

Swan King Room

Fireplace
Individually furnished
Individually decorated
Air-conditioning
Heating
Connecting/adjoining rooms available
  • Sleeps 2

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8.2 out of 10, Very good, 1,002 reviews
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About the area

Map
171 Kawaha Point Road, Kawaha Point, Rotorua, 3010

What's nearby

  • Skyline Rotorua - 2 min drive - 1.8 km
  • Mitai Maori Village - 3 min drive - 2.2 km
  • Eat Street - 6 min drive - 4.0 km
  • Tamaki Maori Village - 6 min drive - 4.7 km
  • Polynesian Spa - 7 min drive - 5.4 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 21 min drive

Restaurants

  • ‪Gold Star Bakery - ‬5 min drive
  • ‪KFC - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Skyline Stratosfare - ‬9 min drive
  • ‪McDonald's - ‬4 min drive

About this property

Black Swan Lakeside Boutique Hotel

Luxury lodge near Skyline Rotorua
You can look forward to free cooked-to-order breakfast, a marina and a terrace at Black Swan Lakeside Boutique Hotel. For some rest and relaxation, visit the 2 hot tubs. The on-site restaurant, Black Swan, offers breakfast, dinner and ocean views. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and express check-out
  • Secured bike storage, outdoor furniture and a water dispenser
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms are individually furnished, and offer comforts, such as fireplaces and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with digital channels and DVD players
  • Wardrobes/cupboards, electric kettles and heating

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10 AM
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Black Swan

Things to do

  • 2 hot tubs
  • Bicycle storage
  • Books
  • Helicopter/aeroplane tours
  • Library
  • Outdoor pool

Family friendly

  • DVD player
  • Fenced pool
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 215 square feet of conference space

Outdoors

  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • High-pile carpet in room
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Thin carpet in public areas
  • Wheelchair accessibility

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fireplace
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges NZD 2.5 for credit card payments
The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 80.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: NZD 100 per vehicle (one-way)
  • Rollaway bed fee: NZD 80.0 per night
  • Credit card charges are subject to a surcharge of NZD 2.5

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Black Swan Boutique
Black Swan Lakeside Boutique
Black Swan Lakeside Boutique Rotorua
Black Swan Lakeside Lodge Boutique Hotel
Black Swan Lakeside Lodge Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel
Black Swan Lakeside Rotorua
Black Swan Lakeside Boutique Hotel Lodge
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Lodge Rotorua

Frequently asked questions

Does Black Swan Lakeside Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Black Swan Lakeside Boutique Hotel?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Black Swan Lakeside Boutique Hotel on 20 Nov 2025 start from NZ$1,090.8, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Black Swan Lakeside Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Black Swan Lakeside Boutique Hotel?

Self-parking is free at this property.

What time is check-in at Black Swan Lakeside Boutique Hotel?

Check-in start time: 3 PM; check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Black Swan Lakeside Boutique Hotel?

Checkout is at 11 AM.

Does Black Swan Lakeside Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 100 per vehicle applies.

Where is Black Swan Lakeside Boutique Hotel located?

Located in Kawaha Point, this luxury lodge is within 2 miles (3 km) of Lake Rotorua, Skyline Rotorua and Volcanic Hills Winery. Rainbow Springs Kiwi Wildlife Park and Mitai Maori Village are also within 2 miles (3 km).

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Black Swan Lakeside Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 91 out of 109 reviews
Rating 8 - Good. 12 out of 109 reviews
Rating 6 - Okay. 5 out of 109 reviews
Rating 4 - Poor. 0 out of 109 reviews
Rating 2 - Terrible. 1 out of 109 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
Stayed 3 nights in Aug 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Stayed 2 nights in May 2025

10/10 Excellent

MEREDITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kåre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect retreat

Beautiful hotel and private park. Close to the great Polynesian spa that is one of the best in the world

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Very posh place to relax. Thank you Rowena (Manager) for taking good care of us!
Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property on a lake. 10 min cab ride to town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay there again

It was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
Stayed 3 nights in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful! The

What a fabulous hotel!! The staff were truly welcoming. The rooms beautifully appointed. Breakfast was delicious. Loved our stay - and will certainly be back. Just delightful.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property
Stayed 1 night in Sep 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
Stayed 3 nights in Jul 2023

8/10 Good

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, but very limited in amenities. No gym, no spa, no restaurant, no bar. If you get good weather, it is fine because Rotorua is gorgeous, but the price is too steep ($600 ) for what the hotel offers
Stayed 1 night in Feb 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Black Swan was absolutely perfect! Everything was beautiful from the place itself to the grounds and all with a view to die for but what really made my husband and I’s stay so wonderful was the property manager Rowena! She took such good care of us and went over and beyond to make sure we didn’t need anything our two nights there. Would recommend anyone wanting an amazing stay that is slightly off the beaten path from all the hustle and bustle to book here. You won’t regret it :)

10/10 Excellent

Charnchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staycation

The long access driveway down is narrow and windy. However we never encountered opposing traffic so no problem but it would have been a bit scary if there was a on coming traffic and 1 of the cars has to back up to give way. There is just no room for passing.
Stayed 1 night in Oct 2022

8/10 Good

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very pretty, instagram able hotel. It is clean and the staff was very nice. The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
View from our room
Stayed 3 nights in Aug 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service
Very nice property. Amazing breakfasts!
Stayed 3 nights in Jun 2025

10/10 Excellent

MING-HSIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的風景跟星空
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience on our honeymoon, not 5*

We stayed here for one night during our honeymoon - had a completely awful experience. We arrived from a long drive to be told there was nowhere for us to park our car. There was also no space for us at dinner, and no room service, so we were told to travel to town for food. This was already an awful start in a supposedly five star hotel. Our room was completely open to everyone walking in and out of the reception, felt like a motel. It smelled like damp and the shower was in dire need of maintenance (flaking paint, mouldy sealant). After getting some dinner in town, we came back to find out that there wasn’t any hot water in our shower. All the staff had left for the evening so there was nobody to notify, or who could help. Overall a really poor experience, and definitely not five star. I would struggle to give it one star
Stayed 1 night in May 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente y h

Un hotel sumamente acogedor y un ambiente relajante y fino. La atención del personal fue excelente y tuvieron regalos por las pascuas
Stayed 1 night in Apr 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very special relaxing stay

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Stayed 1 night in Apr 2025