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Pullman Rotorua

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Premium bedding, minibar, in-room safe, individually furnished
Premium bedding, minibar, in-room safe, individually furnished
Premium bedding, minibar, in-room safe, individually furnished
Premium bedding, minibar, in-room safe, individually furnished

Overview of Pullman Rotorua

UNESCO Sustainable Property

Pullman Rotorua

5 out of 5

4.0/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationTamaki Maori Village6 min walk
  • Popular LocationPolynesian Spa9 min walk
  • Popular LocationKuirau Park11 min walk
  • AirportRotorua (ROT-Rotorua Regional)10 min drive

Choose dates to view prices

About this area

Rotorua

Pullman Rotorua is located in Rotorua. Travellers eager for a bit of culture can stop by Mitai Maori Village, while those wishing to experience the area's natural beauty can explore Government Gardens and Lake Rotorua. Skyline Rotorua and Rainbow Springs Kiwi Wildlife Park are also worth visiting.
Popular Location

What's nearby

  • Eat Street - 4 min walk
  • Rotorua Night Market - 5 min walk
  • Tamaki Maori Village - 6 min walk
  • Polynesian Spa - 9 min walk
  • Kuirau Park - 11 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

Restaurants

  • Barrel & Co Bar and Grill — 1 min walk
  • Brew - 3 min walk
  • Leonardo’s Pure - 3 min walk
  • Picnic Cafe - 4 min walk
  • Yamato Japanese Restaurant - 4 min walk

About this property

Pullman Rotorua

Eco-friendly hotel with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and dry cleaning. All 130 soundproofed rooms feature free WiFi and MP3 docks. Conveniences include sitting areas and electric kettles, and guests will appreciate thoughtful touches such as pillow menus and bathrobes.
Pullman Rotorua offers 130 forms of air-conditioned accommodation with MP3 docking stations and minibars. This individually furnished accommodation has separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 25 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: NZD 39 for adults and NZD 19.50 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Free cots/infant beds
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch smart TV
  • Digital channels
  • MP3 dock
  • Netflix
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 39 for adults and NZD 19.50 for children (approximately)
  • Valet parking fee: NZD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 41 out of 90 reviews
5 - Excellent 46%
Rating 4 - Good. 28 out of 90 reviews
4 - Good 31%
Rating 3 - Okay. 9 out of 90 reviews
3 - Okay 10%
Rating 2 - Poor. 8 out of 90 reviews
2 - Poor 9%
Rating 1 - Terrible. 4 out of 90 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel.
Stayed 2 nights in May 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not happy with the service given initially. Expedia and Pullman did not communicate and due to that there was a confusion during check in which delayed our check in. Especially with 2 little ones after a long trip. We also requested a baby cot and we were told they wont be able to fit it in outlr room. Room had so much space. We requested for it again and told them the room has enough space to hold a baby cot. This time we were told that there are no cots available. Our stay was not pleasant right from the time of check in till we checked out. If Pullman cant provide baby cots for ceetain room they should put a note with that room so anyone can make informed decision while booking.
Stayed 2 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service
The water flow in the bathroom is very weak and slow.
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021