Book a Pongakawa Cottage

"Noisy air exhaust fan in bathroom Aircon also noisey on low setting Room 201 is outdated and tired Smelt musty. Heavy condensation on windows and bed is immediately next too the window. Can feel the cold condensation. Overall, it was an underwhelming experience in #201 sorry to say. I’ve stayed at the hotel twice before, however I believe on those occasions the rooms were in the new wing which I’ve blocked the pool. On this occasion the room was in the older part of the hotel."

"2 levels, if you require an elevator for access enquire directly to double check I didnt see an elevator. The room was nice but the TV wouldnt display (no signal) and I wasnt able to get it working. Called desk after-hours for assistance but gave up. I will definitely stay here again"

"Was at the hotel for a conference and stayed in house. The breakfast was really good and the staff were LOVELY. The location is fabulous, right next to Eat St and beside the lake. I really enjoyed my stay. "

"Great location, clean and freindly staff"

"Staff friendly, helpful. Cabin was clean. Comfortable double beds. The 2x adults using the bunk beds found the plastic undercovers unpleasant & uncomfortable. Hairdryer was a welcome convenience."

"Room was comfortable but did wake to a domestic abuse in a room across the hall. It took two calls to get reception to respond. It was upsetting for my daughter. I understand that it was probably unusual but I still paid the same money."

"The room had everything I needed but the low lighting was a challenge!"

"The rooms are big with a lot of space. They are needing a good clean as in mild in the shower. Handles on the kitchen bench were needing a scrub."

"The room itself was a large space but the property is very dated and tired. It did not reflect the photos in the listing. We did enjoy the spa and pool. We would of been very disappointed if we'd paid full price. A 3 star property at best in a 5 star location. "