Fraser in Kim Ma

"Best hotel in Hanoi. Service was a 10, Food was a 10 and the hotel is spotless clean. Special thanks to Sam and Kylie at reception. "

"Our family suite was very comfortable, large and luxurious, built in the new wing of the hotel. The staff of the hotel was very friendly and helpful. Especially Jim, at the front desk gave us amazing recommendations for restaurants all of which turned out to be great. The hotel is about a 10 minute walk to the Hoan Kiem lake, just minutes away from the heart of the old quarter. Highly recommended!!!"

"Been to many five star hotels across the world and can say that the customer service provided here was one of the best, if not the best. As soon as we entered the hotel, we were welcomed in such a friendly manner. This was also again provided through out our stay. I will definitely recommend this hotel to any one who is staying at Hanoi. Rooms and breakfast itself was also excellent. Would definitely stay here again! Thank you so much. "

"Its pretty rare for me to say this, but this hotel is pretty amazing for its price point. Staff are extremely caring and friendly. Quality of service is good and rooms are very comfortable."

"The location is superb - right in the middle of the old quarter with all its charm. Walk to everything. Rooftop bar and pool was superb offering amazing skyline views. The spa waa excellent with high quality massage. The breakfast was also very good. The best part was the staff - so caring and attentive. It mase our stay very special. "

"Everything is great. It feels like home. I love to stay here whenever I visit Hanoi. Great team of workforce. Very attentive, considerate, hospitable staff. Particularly Jimmy, Jenny, Grace, Lucy, David, Lily, Kevin, Max and Tommy are Awesome.! Very helpful and caring. Great place to stay."

"Wonderful hotel, modern and comfortable. Has everything you need. Good location"

"Hotel was lovely and the facilities were great, the staff were extremely helpful sorting Sims and taxis etc. within easy walking distance of the train street and old quarter and equally as easy to access the museums and other attractions. The restaurant is good but more expensive than you would generally pay in Hanoi and the sky bar make nice cocktails and have nice beer on tap. All around great experience. "

"The rooms here are comfy and well-maintained, the staff are so friendly and accommodating, and the area around is lively and super close to Hoan Kiem Lake! Their amenities are also very good - would definitely recommend to anyone staying in Hanoi and would definitely come back to stay here again!"