Fraser in Kim Ma

"Great Al round Ambience and very good Customer Service"

"I really enjoyed our stay at Royal Palace hotel in Hanoi, the staff were so friendly couldn't do enough to make our stay a memorable experience. The location of our hotel was central and close to fabulous restaurants and shops. I highly recommend this 5 star hotel for your holiday. "

"The hotel is beautiful, clean and the service is amazing. It’s located in the old quarters so you need to be prepared for a busy and loud street. But once you enter the hotel, it’s feels like you walked in a completely different place "

"The place is good and the staff are very accommodating. There should be a mirror inside the room not only in the bathroom just in case someone will use the bathroom and you need to prepare yourself."

"Great location, really good hotel. "

"I really enjoyed this hotel. Right from the start, the customer service was outstanding. I was made to feel valued and my stay/comfort mattered. Each time I left/arrived at the hotel I was greeted and welcomed back. The exceptional customer service continued with breakfast staff also. The hotel is conveniently located in the old quarter. This was my first visit to the city and I found it a perfect place to stay and to explore from. The room/bed was comfortable also. When I left, the staff treated me like royalty. The conversation was friendly and I was as walked to my taxi and waved goodbye in the street. I would have no hesitation in recommending this hotel to any person."

"The staff was very friendly and helpful. The room was very clean. Breakfast was very good. We surely would recommend this hotel to friends and family. The service of this hotel was excellent. They took good care of our luggage, even after checking out we still could take a shower, …."

"Fantastic hotel. Staff excellent and very friendly. Lovely spa and restaurant. Highly recommended"

"Great place to stay in Hanoi, Anh was super helpful and friendly 👍"