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"We LOVED our vacation at Xcaret Arte Resort. From the moment you arrive at the airport you have a shuttle pick you up and take you to the hotel where you will be welcomed with a moist towel, a treat and ice cream popsicle. And that fragrance in the lobby! It smells so good. Every area of the hotel has its own distinct fragrance. The All Inclusive Package was just that, all inclusive. Down to your toothbrush and slippers. The Xcaret parks are so beautiful! We visited three plus the Chichen Itza pyramids. All of this plus transportation to the parks is included in your package. It is pricey but well worth it for what it included. We would definitely take this trip again."

"Terrible manager service he was rude, racist and direspectful. Abused his power got loud with my husband and said he’ll get us thrown us. And that’s what he did we stayed one night. Paid for 3. No refunds Ntn. We had to find another accommodation mid trip while being pregnant. "

"Amazing experience! The food was incredible! Dancers team- top notch! Entertaining crew was one of the best and I am the spoiled Word-Traveler guest! Ty so much for an amazing stay! "

"Rooms are solid, but nothing out of the ordinary. Finding staff willing to provide a good service was the biggest challenge. From getting golf carts to pick you up to follow through on requests, many areas and different people failed to deliver. We booked because las year we stayed at the Playa Mujeres property, and it didn’t live up to that. "

"The hotel was exceptionally clean"

"This was our 3rd time back at this beautiful resort and it never dissappoints! Delicious food, lovely staff and overall a stunning property."

"Great experience, fun events, fresh food "

"Clean, friendly staff"

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."