Two Bedroom Apartment | Private kitchen
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Reviews of Quest Takapuna

3.5 out of 5
Quest Takapuna
215 Shakespeare Rd, Auckland, Auckland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 56 out of 69 reviews" "
Rating 8 - Good. 10 out of 69 reviews" "
Rating 6 - Okay. 2 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fab!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Clean quiet and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Nicki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Darren

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret, Tauranga

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, warm and quiet room. Supermarket and restaurants walkable. Very helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

kevin

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

8/10 Good

Amy

Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Had a great stay. Me and my partner arrived after reception closed during the holidays but retrieving our room keys were easy as you just call from the entrance and they’ll open a box to let you get your keys.
Stayed 5 nights in Dec 2023

2/10 Terrible

Despina

Liked: Cleanliness
I could not stay in the room I had booked. I did not realise that the Quest Takapuna does not have opening windows nor is this pointed out on their website nor is it in the booking features nor is there anything in the room to advise that they have vented air in the room. I called the after hours manager only to get no response. I spent the night at other accommodation which was diffcult to find at that time of night. Since the room was not used, other than to walk in and then out I asked for a refund to be told that they could not do this. Suffice to say I will not be booking there again. A really disappointing experience.
Stayed 1 night in Dec 2023
Response from Management on 20 Dec 2023
Dear Despina,Thank you for your feedback and apologies your experience was disappointing.As I have explained on the phone, our windows do not open however there is a fresh air fan which brings fresh air from outside as well as A/C for a comfortable stay.You have checked in after hours and not long after you have checked in you called to advise that you are leaving the hotel due to our windows not opening. You have guaranteed the booking and not wanting to stay because of no opening windows, I did not genuinely feel was a valid reason for a refund. I am really sorry we did not meet your expectation and hope your alternative accommodation provider has provided what you needed.

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was fantastic.
Stayed 4 nights in Nov 2023

10/10 Excellent

Chantel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and spacious and decorated really nicely. It was very clean and tidy in all areas. You could use steps or elevator and was a quick walk to shops and quick drive to Eventfinda stadium which is why I was there. Free movies in the room was a bonus and there was a large selection to chose from. Also the washing machine and tumble drier in the bathroom was an awesome feature Parking wasn't easy unless purchased through hotel and i world have liked more eateries closer by but all in all it was a great stay and I would stay again. Staff was friendly and housekeeping were lovely.
Stayed 3 nights in Oct 2023

8/10 Good

Terence

Stayed 1 night in Oct 2023

10/10 Excellent

Rey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Khinhtay-yee

Stayed 1 night in Aug 2023

10/10 Excellent

Debi

Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Would uae them again
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

christine

Liked: Cleanliness, amenities, property conditions & facilities
This is second time staying here. Top rate hotel. Has washing machine and dryer in room. Stovetop, refrigerator, microwave, toaster, jug, pots, plates, cups, glasses. Everything you need is there in the room. April at the front desk is kind and friendly and housekeeping are too! Highly recommend!
Stayed 7 nights in Jul 2023

8/10 Good

Lucy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room itself was the perfect size. Not too big, not too small. Had everything we needed. The bed was a bit firm, but I had no issues. The staff were lovely, and helped us when needed. Overall, we really enjoyed our stay and would happily come back.
Stayed 4 nights in Jul 2023

10/10 Excellent

christine

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The ladies at reception were extremely helpful, a big tick!
Stayed 2 nights in Mar 2023

6/10 Okay

Arthur

Dunny too low. Hand basin had no place to accomodate a sponge bag. The hotel lacks an adequate drop-off area. Guests should not be expected, on arrival, to have to double park so as to off-load baggage.
Stayed 2 nights in Mar 2023

8/10 Good

Susan

Liked: Cleanliness, room comfort
Great place to stay. Easy access.
Lovely room. Very clean and comfy beds. Manager and staff very friendly and accomodating. Only problem was there was no parking available but were lucky enough to get street parking. Bonus was a washer and dryer in room. Would recommend.
Stayed 2 nights in Mar 2023

8/10 Good

Gaynor

Travelled with partner
Liked: Amenities, property conditions & facilities
Parking around the area difficult, didnt realise we had to book for quest parking before we arrived

10/10 Excellent

Andrew, Levin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, new hotel, friendly staff, recommended

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very clean and tidy rooms everything is inside the room so don't have to worry about doing the laundry so yes, our stay was very lovely and i will highly recommend it. it's a top-class place to stay

10/10 Excellent

Zhiyin

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Adi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location … surprisingly quiet ! Pleasant check in . Book your car parking at time of booking .
Stayed 1 night in Dec 2022

10/10 Excellent

Werner

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation, friendly staff, good location for my needs
Stayed 3 nights in Oct 2022

10/10 Excellent

Margie

Stayed 1 night in Oct 2022

10/10 Excellent

Gina Briggs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property had everything we were after and we were very happy with the stay. The only dislike if I was to choose is there is no layby parking when checking in and awaiting parking card or when checking out to hand back parking card.
Stayed 2 nights in Sep 2022

10/10 Excellent

Glenis

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous and helpful Room although small was adequate @nd was clean and quiet I would definitely stay again
Stayed 13 nights in Aug 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

8/10 Good

Linda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean , good facilities , quiet room . Only negative is limited onsite car parking .
Stayed 2 nights in Aug 2022

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great condition, close to Amenities
Stayed 3 nights in Jun 2022

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Sally

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Carolyn

Stayed 1 night in May 2022
Response from Quest Takapuna on 20 May 2022
Dear Carolyn, Thank you for your rating! Warm regards Guest services

10/10 Excellent

Maree

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in May 2022
Response from Quest Takapuna on 19 May 2022
Dear Maree, Thank you for your rating! Warm regards Guest services

10/10 Excellent

Phil

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a handy location and so organised for us when we needed a late check in. Friendly efficient service
Stayed 2 nights in May 2022
Response from Quest Takapuna on 11 May 2022
Dear Phil, Thank you for your rating and review. We are pleased you enjoyed your stay with us and we look forward to welcoming you back in the future. Warm regards Guest services

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from Quest Takapuna on 30 Apr 2022
Dear Alan, Thank you for your rating! Warm regards Guest services

10/10 Excellent

Townshend

Liked: Cleanliness, room comfort
Awesome, will stay again
Great place, clean and tidy. Their was off street parking in a neighbouring surburban area. Easy instructions for check in as we arrived around 11pm, just ask. The only minus was we did not know that the apartments were not serviced on a Sunday. This was fine but would have been nice to know before I threw wet towels in the shower as asked by them, as they did not dry.
Stayed 3 nights in Feb 2022
Response from Quest Takapuna on 17 Feb 2022
Dear Townshend, Thank you for taking the time to write a review of your stay. We are pleased you had awesome stay and will be coming back in the future. Sorry you were not aware of no housekeeping service on Sundays, however should you need more towels or amenities our reception team or more than happy to provide more. Thank you for choosing Quest Takapuna and we look forward to welcoming you back. Warm regards Guest services

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and great rooms
Stayed 1 night in Jan 2022
Response from Quest Takapuna on 28 Jan 2022
Dear David, Thank you for your rating and review! We look forward to seeing you in the future. Warm regards Guest services

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, room comfort
The receptionist was always helpful and the cleaners were always so cheerful. Great location!
Stayed 2 nights in Jan 2022
Response from Quest Takapuna on 18 Jan 2022
Dear Sharon, Thank you for your rating and review! It was a pleasure having you stay with us and we look forward to welcoming you back in the future. Warm regards Guest services

8/10 Good

Viv

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean modern room. TV channels are basic rubbish.
Stayed 1 night in Jan 2022
Response from Quest Takapuna on 14 Jan 2022
Dear Viv, Thank you for your review. Sorry you felt we did not have enough TV channels, however there is a selection of movies as well as a streaming service, which guests guest can stream from there mobile devices or laptops to watch there favorite entertainment channels. Warm regards Guest services

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, room comfort
Best accommodation ever
Fantastic apartment. New, clean and very well appointed. Would be the best hotel/apartment accommodation that we have stayed at. Will definitely re book any time that we are in Auckland.
Stayed 1 night in Jan 2022
Response from Quest Takapuna on 8 Jan 2022
Dear G, Thank you for your rating and review! We look froward to welcoming you back in the future. Warm regards Guest services

6/10 Okay

Belinda

Business traveller
Liked: Cleanliness
Stayed 3 nights in Nov 2021
Response from Quest Takapuna on 8 Dec 2021
Dear Belinda, Thank you staying with us. Warm regards Guest services

10/10 Excellent

Jait

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021