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Overview of SO/ Auckland

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Guest reviews

4.5 / 5Wonderful
117 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

Popular LocationQueen Street Shopping District3 min walk
Popular LocationAuckland Ferry Terminal5 min walk
Popular LocationPrinces Wharf11 min walk
AirportAuckland (AKL-Auckland Intl.)31 min drive

Choose dates to view prices

  • Room, 1 King Bed, Business Lounge Access (SO Club)

    5/5 guest room rating

    Room amenities

    • 38 sq m
    • Sleeps 3
    More details
  • Room, 1 King Bed (SO Comfy)

    3.8/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    More details
  • Room, 1 King Bed (SO Cozy)

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    More details
  • Twin Room (SO Cozy)

    4.4/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    More details
  • Suite, 1 King Bed, Business Lounge Access (SO Suite)

    5/5 guest room rating

    Room amenities

    • 44 sq m
    • Sleeps 3
    More details
  • Room, 1 King Bed, City View (SO Urban)

    Room amenities

    • City view
    • Sleeps 3
    More details

About this area

Auckland

Located in Auckland, SO/ Auckland is in the city centre and near a train station. Auckland Ferry Terminal and Princes Wharf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Takapuna Beach. Travelling with kids? Make time for Auckland Zoo, or enjoy an event or a match at Spark Arena.

Visit our Auckland travel guide
Map
Popular Location

What's nearby

  • Queen Street Shopping District - 3 min walk
  • Auckland Ferry Terminal - 5 min walk
  • University of Auckland - 10 min walk
  • Princes Wharf - 11 min walk
  • SkyCity Casino - 11 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Auckland (AKL-Auckland Intl.) - 31 min drive

Restaurants

  • Javalab — 1 min walk
  • Harbour Society — 1 min walk

About this property

SO/ Auckland

Family-friendly Auckland hotel in Auckland Central Business District, walk to Auckland Ferry Terminal
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club and a sauna. All 130 rooms feature thoughtful touches such as free minibar items and espresso makers, plus free WiFi, free wired Internet and Smart TVs with digital channels. Other amenities available to guests include 24-hour room service, TVs and fridges.
SO/ Auckland offers 130 forms of accommodation with free minibar items and espresso makers. A pillow menu is available. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: NZD 50 per night
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: NZD 44 per person
2 restaurants
2 bars/lounges
24-hour room service

Things to do

24-hour fitness centre
Full-service spa
Indoor pool
Sauna
Yoga classes

Family friendly

Baby bath
Babysitting/childcare (surcharge)
Dry-cleaning service
High chair
Indoor pool
In-room childcare (surcharge)
Fridge

Conveniences

Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
Filipino
French
German
Hindi
Indonesian
Japanese
Korean
Portuguese
Russian
Swedish
Thai
Vietnamese

Business services

24-hour business centre
5 meeting rooms
Conference space

Outdoors

Rooftop terrace

Spa

4 treatment rooms
Couples treatment room(s)
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Climate control (heating)
Linens
Pillow menu

Bathroom

Bathrobes
Hairdryer
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

49-inch smart TV
Digital channels
Streaming services

Food and drink

Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Free minibar
Fridge

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding
Rollaway/extra beds are available for NZD 100.0 per night.

Payment types

American Express
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 44 per person (approximately)
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Valet parking fee: NZD 50 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 12 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Can I cancel my reservation for free at SO/ Auckland and receive a full refund?
Yes, SO/ Auckland offers free cancellation on select room rates, because flexibility matters! Please refer to SO/ Auckland cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is available for NZD 50 per night.
What time is check-in at this hotel?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does SO/ Auckland provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of NZD 195 per vehicle, one-way, applies.
Where is this property located?
This family-friendly Auckland hotel is located in the business district, within a 15-minute walk of Auckland Ferry Terminal, University of Auckland and Princes Wharf. SkyCity Casino and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk.

Guest reviews

4.5
Wonderful
5 - Excellent
82
4 - Good
17
3 - Okay
11
2 - Mediocre
3
1 - Poor
4
4.6
Cleanliness
4.6
Service and Staff
4.6
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    2/5

      This traveller didn’t leave comments with their review
      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities

      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Lovely place to stay, beautiful rooms and amenities. Right on the heart of the city and nightlife including a rooftop bar on top of the hotel. Being so close to the nightlife is the only slight negative, the noise and lights went well into the early hours also there is abditional $50 a day for parking

      Stayed 1 night in Feb 2020