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SO/ Auckland

5.0 star property
Luxury spa hotel, walk to Auckland Ferry Terminal
your current months are May, 2024 and June, 2024.
May 2024
June 2024

SO/ Auckland

Photo gallery for SO/ Auckland

Terrace/patio
Front of property
Room, 2 Single Beds (SO Playful)
2 bars/lounges, rooftop bar
Room, 1 King Bed, City View (SO Urban) | Bathroom

Overview of SO/ Auckland

Reviews
8.8

Excellent

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • GymGymGym
The price is NZ$290
Price available on 25/5/2024

Check out the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010
  • Popular LocationAuckland Ferry Terminal5 min walk
  • Popular LocationPrinces Wharf7 min walk
  • Popular LocationSky Tower12 min walk
  • AirportAuckland (AKL-Auckland Intl.)27 min drive
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Room options

View all photos for Room, 1 King Bed, City View (SO Urban)

Room, 1 King Bed, City View (SO Urban)

Room, 1 King Bed, City View (SO Urban)

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Business Lounge Access (SO Club)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Business Lounge Access (SO Club)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (SO Comfy)

Room, 1 King Bed (SO Comfy)

Room, 1 King Bed (SO Comfy)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (SO Playful)

Room (SO Playful)

Room (SO Playful)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (SO Playful)

Room, 2 Single Beds (SO Playful)

Room, 2 Single Beds (SO Playful)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

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Free WiFi
8.8 out of 10, Excellent, (1004)
The price is NZ$200
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About the area

Auckland

SO/ Auckland is located in Auckland Central Business District, a neighborhood in Auckland, and is near a train station. Queen Street Shopping District and Princes Wharf are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Rainbow's End. Traveling with kids? Make time for Auckland Zoo, or check out an event or a game at Spark Arena.
Visit our Auckland travel guideOpens in a new window

What's nearby

  • Auckland Ferry Terminal - 5 min walk
  • Princes Wharf - 7 min walk
  • Spark Arena - 11 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 12 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Halsey Street Tram Stop - 15 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • Burgerfuel - 2 min walk
  • Miaan Britomart - 2 min walk
  • Kingi - 1 min walk
  • The Store - 2 min walk
  • King Made Noodles 金味德牛肉拉面 - 2 min walk

About this property

SO/ Auckland

Luxury eco-certified hotel near University of Auckland
Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services, and 2 bars. Indulge in a Swedish massage at SO/ SPA, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business center and a sauna. Guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge) and multilingual staff
  • Massage treatment rooms, tour/ticket information and a front desk safe
Room features
All 130 rooms have comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Highchairs, baby baths and childcare services
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and separate baths/showers
  • Wardrobes/cupboards, fridges and streaming services

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • Hi So
  • Javalab
  • Mixo

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 49-inch Smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Official New Zealand Rating provided by Qualmark®

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of 4 May 2024, prices found for a 1-night stay for 2 adults at SO/ Auckland on 25 May 2024 start from NZ$289.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 187 reviews" "
Rating 8 - Good. 33 out of 187 reviews" "
Rating 6 - Okay. 22 out of 187 reviews" "
Rating 4 - Poor. 5 out of 187 reviews" "
Rating 2 - Terrible. 7 out of 187 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the whole experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff and the swimming pool
Stayed 1 night in Feb 2024

2/10 Terrible

Kerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After booking months ago to go here for our 21st wedding anniversary which we were looking forward to as we have always wanted to stay here , we ended up extremely disappointed . Before arrival we checked our booking and realised that had we booked on the day it would have cost $1000 less which to us seemed extremely unfair, we voiced our opinion on check in and the manager basically blamed Expedia and told us to suck it up, not sure who to be more disappointed in but we will most definitely never stay here again and feel like we have been scammed by Expedia
Stayed 3 nights in Feb 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Georgia

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Stayed 4 nights in Dec 2023

10/10 Excellent

Geneva

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a lovely hotel, right in the heart of the business district so it's super convenient if you've got business down there like we did. The rooms are comfortable and the staff is friendly. It's not super family friendly, we were there with our baby and so we weren't welcome in certain locations like the rooftop bar (despite the fact that they serve food there so babies are supposed to be allowed. We wanted to have a celebratory drink and enjoy the view) or the pool. I think they're shooting for young singles instead of families so just keep that in mind. Otherwise, it's a lovely hotel.

8/10 Good

Urs

Stayed 6 nights in Dec 2023