5/5 Excellent
Reggie
15 Apr 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2018
Four Points by Sheraton Auckland
Photo gallery for Four Points by Sheraton Auckland
Overview of Four Points by Sheraton Auckland
Four Points by Sheraton Auckland
4.4/5 Excellent
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Free WiFi
- Air conditioning
- Restaurant
- Gym
- Breakfast available
- Business services
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
- Personal protective equipment
396 Queen Street, Auckland, Auckland, 1010
Explore the area
- Sky Tower9 min walk
- Auckland Ferry Terminal16 min walk
- Viaduct Harbour3 min drive
- Auckland (AKL-Auckland Intl.)22 min drive
Choose dates to view prices
About this area
Auckland
Four Points by Sheraton Auckland is located in Auckland Central Business District, a neighbourhood in Auckland, and is in the city centre and near a train station. The area's natural beauty can be seen at Auckland Domain and Mt. Eden, while Auckland Zoo and Kelly Tarlton's Underwater World are popular local attractions. Looking to enjoy an event or a match? See what's going on at Spark Arena or Eden Park. Looking to get your feet wet? Rafting and surfing/boogie boarding adventures can be found near the property. Guests appreciate the hotel's central location.
What's nearby
- Sky Tower - 9 min walk
- SkyCity Casino - 10 min walk
- Grafton Bridge - 11 min walk
- Auckland Ferry Terminal - 16 min walk
- Viaduct Harbour - 3 min drive
Getting around
- Auckland Britomart Station - 15 min walk
- Auckland (AKL-Auckland Intl.) - 22 min drive
Restaurants
- Queen's Head Bar & Eatery — 1 min walk
- The Churchill — 1 min walk
- BBQ Duck Cafe - 3 min walk
- Le Garde Manger - 3 min walk
- Tanuki's Cave - 3 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Valet parking on site (NZD 50 per night)
- Height restrictions apply for on-site parking
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: NZD 34 per person
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- 24-hour room service
Things to do
- 24-hour fitness centre
Family friendly
- Free cots/infant beds
- Mini-fridge
- Soundproofed rooms
Conveniences
- Ballroom
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese (Mandarin)
- English
- French
- German
- Korean
Business services
- 24-hour business centre
- Computer station
- Conference space (2045 square feet)
- Meeting rooms - 2
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Grab bar near toilet
- Height-adjustable showerhead
- In-room accessibility
- Lever door handles
- Low-height electrical outlets in bathroom
- Low-height view port in door
- Raised toilet seat
- Roll-in shower (select rooms)
- Transfer shower
- Visual fire alarm
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible lounge
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- Renovated entire property – June 2018
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
- Heating (climate-controlled)
- Premium bedding
Bathroom
- Dressing gowns
- Free toiletries
- Hairdryer
- Shampoo
- Soap
- Toilet paper
- Towels
Entertainment
- 43-inch TV
- TV channels
- Premium channels
Food and drink
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Mini fridge
- Minibar
More
- Desk
- Iron/ironing board
- Laptop-friendly workspace
- Mobile key entry
- Phone
- Safe
- Slippers
- Soundproofing
Similar properties
See similar properties
Auckland
Auckland Central Business District
4 star
Guest rating 4+
Washer and dryer
Hotel
Family-friendly
Air conditioned
Policies
Check-in
Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout
Special check-in instructions
The check-in location differs from the property location; to check in, go to 110 Mayoral Drive
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
- Dining venue(s)
- Fitness facilities
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: NZD 34 per person (approximately)
- Valet parking fee: NZD 50 per night
- Late check-out is available for a fee (subject to availability, amount varies)
- Credit card charges are subject to a surcharge of 2 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
We should mention
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Parking height restrictions apply
National rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.
Property is also known as
Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland
Frequently asked questions
Overall score and ratings
4.4
Excellent
4.7/5
Cleanliness
4.5/5
Staff & service
4.3/5
Amenities
4.5/5
Property conditions & facilities
4/5 Good
Gini, Louisville
Travelled with group
9 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
5/5 Excellent
Verified traveller
Business traveller
9 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
5/5 Excellent
Paul, Sydney
3 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
5/5 Excellent
Verified traveller
Business traveller
28 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020