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Grand Mercure Auckland

Photo gallery for Grand Mercure Auckland

Lobby
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of Grand Mercure Auckland

UNESCO Sustainable Property

Grand Mercure Auckland

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
8 Customs Street, Auckland, 1707

Explore the area

  • Popular LocationAuckland Ferry Terminal4 min walk
  • Popular LocationViaduct Harbour9 min walk
  • Popular LocationSky Tower10 min walk
  • AirportAuckland (AKL-Auckland Intl.)31 min drive

Choose dates to view prices

About this area

Auckland

Located in Auckland, Grand Mercure Auckland is in the city centre and near a train station. Sky Tower and Harbour Bridge are notable landmarks, and the area's natural beauty can be seen at Auckland Domain and Mt. Eden. Enjoy an event or a match at Eden Park, and consider making time for Kelly Tarlton's Underwater World—a top attraction that's not to be missed. Spend some time exploring the area's activities, including winery tours and outlet shopping. Guests love the hotel's central location.

What's nearby

  • Queen Street Shopping District - 1 min walk
  • Auckland Ferry Terminal - 4 min walk
  • New Zealand National Maritime Museum - 6 min walk
  • Viaduct Harbour - 9 min walk
  • Sky Tower - 10 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Auckland (AKL-Auckland Intl.) - 31 min drive

Restaurants

  • Fort Street Union - 2 min walk
  • The Store - 2 min walk
  • Milse - 2 min walk
  • Food Alley - 3 min walk
  • Ortolana - 3 min walk

About this property

Grand Mercure Auckland

Luxury Auckland hotel in Auckland Central Business District, walk to Auckland Ferry Terminal
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a conference centre, valet parking and 24-hour room service. All 207 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and LCD TVs with satellite channels. Guests will also find 24-hour room service, hairdryers and safes.
Grand Mercure Auckland offers 207 forms of air-conditioned accommodation with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in May 2017.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (NZD 30 per day)
  • Valet parking on site (NZD 45 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 6 AM–10:30 AM on weekdays and 6 AM–11 AM on weekends: NZD 35 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Russian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated guest rooms – May 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 35 per person (approximately)
  • Self-parking fee: NZD 30 per day
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Auckland Mercure
Mercure Hotel Auckland
Accor Hotel Auckland
Mercure Auckland Hotel
Mercure Auckland Hotel Auckland Central
Mercure Auckland New Zealand
Grand Mercure Auckland Hotel
Grand Mercure Auckland Hotel
Grand Mercure Auckland Auckland
Grand Mercure Auckland Hotel Auckland

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 279 out of 516 reviews
5 - Excellent 54%
Rating 4 - Good. 157 out of 516 reviews
4 - Good 30%
Rating 3 - Okay. 45 out of 516 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 516 reviews
2 - Poor 5%
Rating 1 - Terrible. 10 out of 516 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I planed on staying for 4 nights in March at the Grand Mercure Auckland but had to leave after two nights because the borders were closing. Because I used a third party to book, they called to get a refund for the two nights I didn't stay but were told that I was actually there for 4 nights and will not issue a refund. That is an absolute lie and I have plane boarding tickets to prove. To add insult to injury, I had to leave the hotel at 2:30 am so I booked a taxi through the front desk. I was told that it will be 30 dollars for the airport. Well, the taxi waiting for me asked for 80 dollars when we arrived at the airport. I'm so disappointed, since New Zealand was on my bucket list and first, I had to leave early, and then I was cheated by the hotel.
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, very friendly staff, and great value.
Stayed 1 night in Mar 2020

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisy environment!
During the stay, one event was going on, very noisy. when I called the front desk, they offered me earplug.
Stayed 5 nights in Mar 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent- especially with all the Noisy work at the waterfront
Stayed 3 nights in Mar 2020