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Overview of Grand Mercure Auckland

Photo gallery

Guest reviews

4.3/5 Excellent
503 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym

Map

Highlights

Popular LocationQueen Street Shopping District1 min walk
Popular LocationAuckland Ferry Terminal3 min walk
Popular LocationPrinces Wharf8 min walk
AirportAuckland (AKL-Auckland Intl.)32 min drive

Choose dates to view prices

  • Superior Room, 1 King Bed, Ocean View

    4.8/5 guest room rating

    Room amenities

    • 21 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Superior Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    More details
  • Superior Room, 1 Queen Bed

    4.4/5 guest room rating

    Room amenities

    • 20 sq m
    • City view
    • Sleeps 2
    More details
  • Superior Room, 2 Queen Beds

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 4
    More details
  • Superior Room, 2 Queen Beds, Ocean View

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 4
    More details
  • Superior Twin Room

    4.6/5 guest room rating

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    More details
  • Junior Suite, 1 King Bed

    Room amenities

    • 44 sq m
    • Sleeps 2
    More details
  • Standard Room, 1 Queen Bed

    4.9/5 guest room rating

    Room amenities

    • City view
    • Sleeps 1
    More details

About this area

Auckland

Located in Auckland, Grand Mercure Auckland is in the city centre and near a train station. Sky Tower and Harbour Bridge are notable landmarks, and some of the area's popular attractions include Kelly Tarlton's Underwater World and Auckland Zoo. Looking to enjoy an event or a match while in town? See what's going on at Eden Park. Our guests love the hotel's central location.

Visit our Auckland travel guide
Map
Popular Location

What's nearby

  • Queen Street Shopping District - 1 min walk
  • Auckland Ferry Terminal - 3 min walk
  • Princes Wharf - 8 min walk
  • SkyCity Casino - 9 min walk
  • Sky Tower - 10 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Auckland (AKL-Auckland Intl.) - 32 min drive

About this property

Grand Mercure Auckland

Luxury Auckland hotel in Auckland Central Business District, walk to Auckland Ferry Terminal
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a conference centre, valet parking and 24-hour room service. All 207 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Guests will also find 24-hour room service, hairdryers and safes.
Grand Mercure Auckland offers 207 forms of air-conditioned accommodation with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.
This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in May 2017.
Recreational amenities at the hotel include a fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: NZD 30 per day
Valet parking: NZD 45 per day
Parking height restrictions apply

Food and drink

Buffet breakfast available for a fee 6 AM–10:30 AM on weekdays and 6 AM–11 AM on weekends: NZD 35 per person
1 restaurant
1 bar
24-hour room service

Things to do

Fitness centre

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Fridge

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter

Languages spoken

Chinese
English
French
German
Hindi
Indonesian
Italian
Japanese
Russian
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference centre

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Linens

Bathroom

Designer toiletries
Hairdryer
Shower
Towels

Entertainment

LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Fridge

More

Desk
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 35 per person (approximately)
  • Self-parking fee: NZD 30 per day
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • For traveller safety, social distancing measures are in place and contactless check-in and check-out are available.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Parking height restrictions apply

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Mercure Auckland Hotel
Mercure Auckland
Accor Hotel Auckland
Mercure Auckland New Zealand
Mercure Auckland Hotel Auckland Central
Grand Mercure Auckland Hotel
Accor Hotel Auckland
Grand Mercure Auckland New Zealand

Frequently asked questions

Can I cancel my reservation for free at Grand Mercure Auckland and receive a full refund?
Yes, Grand Mercure Auckland offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Mercure Auckland cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Grand Mercure Auckland?
As of 2 Jun 2020, prices found for a 1-night stay for 2 adults at Grand Mercure Auckland on 1 Jul 2020 start from NZ$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for NZD 30 per day. Valet parking is available for NZD 45 per day.
What time is check-in at Grand Mercure Auckland?
Check-in is from 3 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Grand Mercure Auckland?
Checkout is at 11:00 AM. Late checkout is available for a fee (amount may vary).
Where is this hotel located?
Located in Auckland Central Business District, this luxury hotel is within a 15-minute walk of Sky Tower, University of Auckland and Auckland Town Hall. Auckland Domain and Auckland War Memorial Museum are also within 2 mi (3 km). Auckland Britomart Station is only a 2-minute walk.

Guest reviews

4.3
Excellent
5 - Excellent
272
4 - Good
154
3 - Okay
43
2 - Mediocre
25
1 - Poor
9
4.6
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, great location, very friendly staff, and great value.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic location. Don't know if it's hotel policy or whether the housekeeping staff just forgot but the sanitary bag and drinking chocolate and tea bags were not replaced... otherwise our stay was more or less perfect.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay, everyone was friendly, very clean, pretty hotel

Stayed 3 nights in Mar 2020

3/5

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was nice. The view of the harbor wasn’t a big part of our view because of the various high rise buildings.

    Stayed 3 nights in Feb 2020