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Reviews of Quest Parnell

4 out of 5
Quest Parnell
8 Heather Street, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 324 out of 558 reviews" "
Rating 8 - Good. 197 out of 558 reviews" "
Rating 6 - Okay. 27 out of 558 reviews" "
Rating 4 - Poor. 6 out of 558 reviews" "
Rating 2 - Terrible. 4 out of 558 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was very good and the property it self was amazing will definitely stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, tidy and good value; great parking option available. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Jan

Liked: Amenities
Quest is always consistent and reliable. Comfortable and spacious
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Really loved our stay here Plenty of dining options close by Jeromes for dinner La La for coffee and breakfast Some rooms have better views No complaints at all
Stayed 2 nights in Feb 2024
Response from Pennie on 21 Feb 2024
Thank you for taking time to enter your review.We are delighted you enjoyed your stay with us here at Quest Parnell.We will look forward to your return visit.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pennie on 21 Feb 2024
We are delighted you enjoyed staying with us here at Quest Parnell.

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pennie on 21 Feb 2024
We are delighted you enjoyed your stay with us at Quest Parnell.We will look forward to your return visit.

10/10 Excellent

Iain

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pennie on 21 Feb 2024
Thank you.We will look forward to having you stay with us again at Quest Parnell.

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness
Convenient to Stanley St for the tennis ans easy walk to restaurants.
Stayed 1 night in Jan 2024
Response from Pennie on 21 Feb 2024
We are delighted you enjoyed your stay and the local restaurants.

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pennie on 21 Feb 2024
We are delighted you enjoyed your stay at Quest Parnell and its wonderful location.

8/10 Good

Mai

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, clean room, excellent experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael, Acklington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were particularly helpful. Enjoyed the swimming pool

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location just out of the hustle and bustle of the city. Easy to get to the motorway. Great for a family as the apartment had kitchen facilities and a laundry in the room. Very comfortable stay.
Stayed 4 nights in Nov 2023

8/10 Good

Louise

Liked: Cleanliness, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Liked: Cleanliness, room comfort
Great stay
Great location, centrally located. Very friendly, helpful staff. Would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, property conditions & facilities
Great spot with top staff, lovely room, comfortable bed and top shower . Quiet vicinity and safe to walk around to some top eating and drinking spots very close by .
Stayed 1 night in Oct 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Functional room with very welcoming staff in a good location.
Stayed 1 night in Sep 2023

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness
More like a 3 star hotel than a 4 star hotel. Good for 1-2 nights, but a big sized bed and easy parking. Perfectly placed for restaurants and shopping in Parnell.
Stayed 1 night in Sep 2023

10/10 Excellent

Ashlee

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great customer service. They looked after us well. Great car parking (not as tight as we were expecting). Lots of great restaurants close by (try the Blue Elephant) and an easy walk to Spark. Was very quiet even though our room was at ground level and there was a footpath right outside. Only rated it 4 stars for cleanliness because the exterior windows were a bit dirty. Would definitely stay again.
Stayed 2 nights in Aug 2023
Response from pennie on 10 Aug 2023
Thank you for your feedback.We are delighted you enjoyed your stay and will look forward to your return.Unfortunately the outside of the building window clean comes under the Body Corporate works.

8/10 Good

Gerald, Los Angeles

Liked: Cleanliness, amenities
Great location with access to all of Parnell, plus the train station. Local neighborhood is walkable and full of eating and drinking options. Room was spacious. Laundry and kitchen facilities were good. The fittings were all a bit tired. Fully functional but no longer sparkling. Staff were competent, courteous and available But only during business hours.
Stayed 2 nights in Aug 2023
Response from pennie on 8 Aug 2023
We are delighted you enjoyed your stay.We are in the process of a refurbishment which of course takes time so next time you stay you will be able to enjoy even more.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, room comfort
Great location, close to the museum and Newmarket. Plenty of cafes and restaurants close by.
Stayed 5 nights in Jul 2023
Response from Quest Parnell on 17 Jul 2023
Good Afternoon Ian,Thank you for taking the time to enter your feedback. We are delighted you enjoyed your stay.

10/10 Excellent

Elmer

Liked: Cleanliness, room comfort
Excellent Stay
Quest Parnell was an excellent stay for the beginning of our holiday. The hotel had a small pool and workout gym which we used. They were alright. We got the apartment and it was spacious! The location was great for us as it was near a grocery market so we could buy food to prepare in the kitchenette. Additionally, there were many restaurants nearby. Also, the hotel is near the Parnell train station as well. The kitchen had a dishwasher, a sink, and stovetop with plenty of pots and pans. The restroom had a washer and dryer which we used. These were very convenient. The bed and pillows were comfortable enough and the heater worked great (especially with the cold weather during our time in Auckland). Overall, we would definitely stay here again!
Stayed 5 nights in Jun 2023
Response from Pennie on 21 Jun 2023
Good Morning Elmer,Thank you for taking the time to enter your feedback.We are delighted you enjoyed your stay and hope the rest of your holiday was as enjoyable as it was with us here at Quest Parnell.

6/10 Okay

Ashleigh

Travelled with partner
It’s a good option and close to train. It’s getting old though and could do with a tidy up. Carpet doesn’t look clean although I’m sure it was, it’s just old. No tissues in the room and expensive for what it is. Everything is very basic and stale. We often stay here but I’m noticing that it’s just getting worn down now and feeling really expensive for what it is.
Stayed 2 nights in May 2023
Response from Pennie on 28 May 2023
Good Morning AshleighPleased you enjoyed our good location - we have a refurbishment in place to start mid 2023.

8/10 Good

Brigid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly prompt front desk service. Clean, warm, comfortable room. Good bed. Not flashy but ok condition, amenities fine for our needs - brief overnight stay to attend show nearby.
Stayed 1 night in May 2023
Response from Pennie on 28 May 2023
We are delighted you enjoyed your stay.

6/10 Okay

Erin

Liked: Room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect location and quiet area to stay for myself and my mum for one night. Very happy with the cleanliness and linen
Stayed 1 night in Mar 2023
Response from Pennie on 28 May 2023
Good Morning,We are delighted you enjoyed your stay.

6/10 Okay

Erin

Mixed Bag
We stayed in apartment 2. The room was spacious and having laundry facilities is handy. The sheets were clean and the bed was super comfy but the dressing tables and not be cleaned for some time. Our room was very noisy as it was next to the back entrance/parking so from 5am on Saturday rubbish/laundry trucks start coming, so no sleep in. The room had quite a loud continuous humm, this could also be heard from the hallway, we thought perhaps it was coming from the transformer directly outside the bedroom?? The toilet was also noisy when flushed. The window had no lock on it, just a piece of wood holding the window shut. Rooms not serviced on Sundays. Staff are friendly. Location is great being close to some fantastic restaurants… would I stay again, No, for the price you can get better elsewhere.
Stayed 2 nights in Mar 2023

8/10 Good

Caitlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy walking distance to a lot of dining and shopping options, only 10 mins drive to central Auckland. We got a cool view of the sky tower from our room. Staff really amazing, only niggle was the bathroom servicing got missed on the Saturday of our stay, but when bringing it up with the staff, they apologized and rectified immediately. Would stay here again.
Stayed 4 nights in Mar 2023
Response from Quest Parnell Team on 27 Mar 2023
Thank you for your feedback.We are delighted you enjoyed your stay with us and will look forward to having you stay again.

10/10 Excellent

Rachael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was really surprised by Parnell - didn't know anything about it in advance, just booked because Quest is always a great place to stay. Parnell was gorgeous, so unique and you can see that the quirkiness of the buildings and shops are really treasured. Quest was very close to the main street and a great quiet space for my family to be. The kitchen was great and we were able to do some cooking in preparation for the rest of our NZ trip.
Response from Quest Parnell on 21 Mar 2023
We are delighted you enjoyed your stay with us.

8/10 Good

Ling

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2023
Response from Quest Parnell on 21 Mar 2023
We are delighted you enjoyed your stay with us.

6/10 Okay

suzanne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed and pillow were very comfortable. We had a good sleep. Shower was leeky and might need to be tightened up.
Stayed 1 night in Mar 2023
Response from Quest Parnell on 21 Mar 2023
We are delighted you enjoyed your stay with us.Thank you for your feedback, we will look into that.

10/10 Excellent

Rosemary, Ottawa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay for our Auckland stay. No car but city transportation good to get around. Stop to get to Center is a few min walk away. Room had all the amenities we wanted. Lap pool upstairs was enjoyed on a sunny day.
Stayed 2 nights in Mar 2023
Response from Quest Parnell on 21 Mar 2023
We are delighted you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great location in Parnell
Stayed 3 nights in Mar 2023
Response from Quest Parnell Team on 27 Mar 2023
We are delighted you enjoyed your stay.

8/10 Good

Kay

Stayed 1 night in Mar 2023
Response from Quest Parnell Team on 27 Mar 2023
Please to hear you enjoyed your stay.

8/10 Good

Ashleigh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and clean. Easy parking (paid) and a short walk into Parnell for great cafes and restaurants. Would be great if more towels were provided for pool/shower but nothing major.
Stayed 1 night in Feb 2023
Response from Pennie on 6 Feb 2023
Thank you for your response.We are delighted you enjoyed our newly refurbished poolduring your stay.

10/10 Excellent

Luke

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really spacious, great views, quiet and extremely comfortable. Stayed here previously and will stay again.
Response from Pennie on 6 Feb 2023
We will look forward to having you stay again and are delighted your enjoyed your time with us here at Quest Parnell.

8/10 Good

Keren

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quiet, clean, spacious and great location
Response from Pennie on 18 Dec 2022
Thank you for taking time to enter your review.We are delighted you enjoyed your stay.Have a wonderful Christmas.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, amenities
Communication was good, hotel emailed a few days prior to confirm the booking was correct. Car parks clearly named and reserved for us. Peaceful too
Stayed 1 night in Dec 2022
Response from Pennie on 11 Dec 2022
Thank you for taking the time to enter your feedback.Have a wonderful Christmas and safe travels.

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for Spark concert . Lovely and spacious
Stayed 1 night in Nov 2022
Response from Beatrice on 24 Nov 2022
We are delighted you enjoyed your stay and the concert.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very handy for Spark Arena abd plenty of places nearby to eat.
Response from Beatrice on 24 Nov 2022
We are delighted you enjoyed your stay and the concert.

10/10 Excellent

MARK, LOS ALAMOS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, quiet, and plenty of eating establishments
Response from Pennie on 3 Nov 2022
Thank you for your feedback.We will look forward to having you stay again.

10/10 Excellent

Veronica

Stayed 1 night in Oct 2022
Response from Pennie on 3 Nov 2022
Thank you for taking the time to enter your feedback.We are delighted you enjoyed your stay.

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for Spark Arena. Just a ten min walk. Really great dining options in Parnell. Quiet and with all expected amenities. Would stay again.
Stayed 1 night in Oct 2022
Response from Pennie on 3 Nov 2022
Thank you Kate. We will look forward to having you stay with us again at Quest Parnell.

10/10 Excellent

Suzanna

Travelled with family
Liked: Amenities
Great location, friendly welcome. A little tired.
Stayed 1 night in Oct 2022
Response from Pennie on 16 Oct 2022
Good Morning,We are delighted you enjoyed your stay and will look forward to having the opportunity to accommodate you on another occasion.

8/10 Good

Richard, San Diego

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Quest location in Parnell.
Stayed 2 nights in Sep 2022
Response from Pennie on 16 Oct 2022
Good Morning,Thank you for your feedback.We will look forward to having you stay again in the near future.

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great welcoming easy checkin. Lovely clean and quiet.
Stayed 1 night in Sep 2022
Response from Pennie on 18 Sept 2022
Thank you for taking the time to enter your feedback.We are delighted you enjoyed your stay with us and will look forward to having you stay again in the future.