Deluxe Suite, 2 Bedrooms (Alpine Deluxe) | In-room dining
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Reviews of New Haven Motel

3 out of 5
New Haven Motel
3162 Great North Road, Kelston, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 305 reviews" "
Rating 8 - Good. 117 out of 305 reviews" "
Rating 6 - Okay. 21 out of 305 reviews" "
Rating 4 - Poor. 1 out of 305 reviews" "
Rating 2 - Terrible. 1 out of 305 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shayne

Liked: Cleanliness, property conditions & facilities
Although the motel is dated its very clean property with very good facilities eg spa, pool, sauna. The property has been well maintained.
Stayed 4 nights in Mar 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Mar 2024
Response from Duty Manager Ian on 31 Mar 2024
Thank you for staying at the New Haven Motel Glad you enjoy your stay..

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Duty Manager Ian on 27 Mar 2024
Thanking you for your review

10/10 Excellent

Johannes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities, spa pool was nice and relaxing. Not busy at. Would go back again
Stayed 2 nights in Mar 2024
Response from Duty Manager Ian on 27 Mar 2024
Thanks for the nice review.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was suitable for our purposes whilst in the area.
Stayed 1 night in Mar 2024
Response from Duty Manager Ian on 22 Mar 2024
Thank you for your review.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duty Manager Ian on 20 Mar 2024
Thank you for your review.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Duty Manager Ian on 15 Mar 2024
Thanking you for your review.

10/10 Excellent

Amandeep singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Duty Manager Ian on 8 Mar 2024
Thanking you for your kind reviewregards Ian

6/10 Okay

Visitacion

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room is cleaned daily, thanks for that. Room is spacious. We stayed for 2 nights but didn't have time to use pool, gym or sauna. Shower is weak and bathroom is a bit outdated.
Stayed 2 nights in Feb 2024
Response from Duty Manager Ian on 5 Mar 2024
Thanking you for your review.Ian

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duty Manager Ian on 21 Feb 2024
Good morningThank you for your review.Grad to hear you enjoyed your stay at the New Haven

10/10 Excellent

Amandeep singh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Duty Manager Ian on 11 Feb 2024
Thanks for taking the time to post your review.Hope to see you soonIan

10/10 Excellent

Keryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Duty Manager on 21 Jan 2024
Thanks for your review.Ian

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay . The pool was fantastic…kids loved it & it was great for cooling down. Unit was very comfortable for the four of us. Thank you.
Stayed 2 nights in Jan 2024
Response from Duty Manager on 19 Jan 2024
Thanking You for your review. Glad you enjoyed the pool.Kevin

6/10 Okay

Ranjay

Travelled with partner
Cleanliness was very good. No air conditioning couldnt sleep fan was not airing either. Bathroom water not draining puddles still remain in the bathroom
Stayed 1 night in Jan 2024
Response from Ian on 18 Jan 2024
Thank you for taking the time to post a review of honest feedback. It is much appreciated. I have fixed the water problem. You booked a studio which does not have Air conditioning. We do have some of the larger units that do have . On the one night you stayed with us it was extra hot I am looking into this.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at New Haven. The staff were welcoming and the room had everything we needed. Was an added bonus to have a dip in the pool
Stayed 1 night in Jan 2024
Response from Wally on 18 Jan 2024
Thank you for your review.Glad you enjoyed the pool.Ian

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful management.
Stayed 1 night in Dec 2023
Response from ian on 18 Jan 2024
Hello DianeThank you for your review.Regards Ian

10/10 Excellent

Amandeep singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ian on 18 Jan 2024
Thank you for taking the time to post a review.Glad you had to enjoyable stayregards Ian

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable motel, owners and housekeeping staff very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from ian on 18 Jan 2024
Thank you for your review. Regards Ian

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Duty Manager on 25 Dec 2023
Thanks for taking the time to post your review glad you enjoyed your stay.Regards Ian

2/10 Terrible

romar

Stayed 1 night in Dec 2023
Response from ian on 18 Jan 2024
I don't know what to say to this customer as stay here many times. he has booked in again next weekHe is always very happy.regards Ian

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay(s) at New Haven. Staff were excellent. Very friendly & helpful, accommodating. Highly recommend & I will definitely be back :) x
Stayed 1 night in Dec 2023
Response from Duty Manager on 24 Dec 2023
Thanks for taking the time to post your review.Regards Ian

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Duty Manager on 24 Dec 2023
Thanking You Regards Ian

10/10 Excellent

Daniel washinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is good
Stayed 11 nights in Nov 2023
Response from Duty Manager on 11 Dec 2023
Thanking you for your nice review.Glad to hear you enjoyed your stay with usIt was nice to look after your Family.Ian

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious well appointed room. Good facilities.
Stayed 1 night in Dec 2023
Response from Duty Manager on 24 Dec 2023
Thanks Mark.For taking the Time to post your review.Regards Ian

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to an appointment I needed. Lovely staff very helpful with check in and early check out.
Stayed 1 night in Nov 2023
Response from Duty Manager on 24 Dec 2023
Please to see you had a nice stay with at the motelRegards Ian

8/10 Good

Lifang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 3 nights in Nov 2023
Response from Duty Manager on 24 Dec 2023
Thanking you for your review hope we see you again.Ian

10/10 Excellent

Jolanta

Liked: Cleanliness, staff & service, property conditions & facilities
kitchen, equipment, staff, everything was great
Stayed 1 night in Nov 2023
Response from Wally on 24 Nov 2023
Glad to hear that you enjoyed your stay with us at the New Haven MotelRegards Ian

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond
Stayed 1 night in Nov 2023
Response from Wally on 24 Nov 2023
Thanks for taking the time to post your review.Glad to see you had a nice stay at the New Haven.Regards Ian and Staff.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
economical clean and convenient
Response from Duty Manager on 31 Oct 2023
Thanks for your review.Ian

10/10 Excellent

Peter

Travelled with partner
The first Motel accommodation we have stayed in over the past few years that is very clean and maintained to a standard I look for and know I can recommend it to others comfortably. Welcoming and happy staff and office.
Stayed 1 night in Oct 2023
Response from Duty Manager on 31 Oct 2023
Thank you peter for your review.Glad to hear you enjoyed your stay with us.Hope you call in next time you are in townIan

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, close to shops. Staff were great
Stayed 1 night in Oct 2023
Response from Duty Manager on 26 Oct 2023
Thanks for the review.It was nice to meet you hope to see you next time you are in townRegards Terry

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, Room's were cleaned every day, Probably only downside very close to main road.
Stayed 5 nights in Sep 2023
Response from Duty Manager on 11 Oct 2023
Thank you for your review.Ian

8/10 Good

ELISANGELA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff awesome very friendly !!!! Accommodation was great, I wish we could stay longer !! Close to shops, restaurants, cafe etc.. Definitely will go back Thank you A
Stayed 1 night in Oct 2023
Response from Duty Manager on 11 Oct 2023
Thanks for taking the time to reviewIan

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service, amenities
Very comfortable Has everything you need Great welcoming host Extremely busy road so take away food available by walking but getting in and out by car to access other options was challenging
Stayed 1 night in Sep 2023
Response from Duty Manager on 11 Oct 2023
Thanks for your review.Yes, Auckland a busy place sometimes.Ian

8/10 Good

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Duty Manager on 11 Oct 2023
Thanks for the review.Ian

8/10 Good

romar

Stayed 2 nights in Sep 2023
Response from Duty Manager on 11 Oct 2023
Hope you enjoyed your stay with us.Ian

10/10 Excellent

Malua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Duty Manager on 16 Sept 2023
Thanking You for your reviewIan

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Duty Manager on 16 Sept 2023
Thanks, Peter, for your review.Ian

8/10 Good

Merle

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Duty Manager on 16 Sept 2023
Thanks for your reviewIan

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good access. Really clean room with good facilities & good kitchen equipment. Only slight complaint would be it took quite a while to get hot water coming through. Overall excellent stay
Stayed 1 night in Jul 2023
Response from Duty Manager on 19 Jul 2023
Thanking you for your reviewRegards Ian

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience of location. Very handy to shopping and restaurants and takeaways
Stayed 2 nights in Jul 2023
Response from Duty Manager on 19 Jul 2023
Thanks for your review.Ian

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Duty Manager on 19 Jul 2023
Hello JohnThanks for taking the time for your review.Ian

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and tidy and the staff are super friendly
Stayed 2 nights in Jun 2023
Response from Duty Manager on 29 Jun 2023
Thanking you for your review.Nice to hear you enjoyed your stay.Ian

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Duty Manager on 29 Jun 2023
Thanks for taking the time to review our Motel Regards Ian

10/10 Excellent

Reg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay. Clean and tidy thank you
Stayed 3 nights in May 2023
Response from Duty Manager on 7 Jun 2023
Thanks for take the time to review.Hope to see you next time around.Regards Ian

10/10 Excellent

Tania

Stayed 3 nights in May 2023
Response from Duty Manager on 29 Jun 2023
Thank you for your review .Regards Ian

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, good facilities and excellent staff/check in-out.
Stayed 2 nights in May 2023
Response from Duty Manager on 21 May 2023
Thanks for your review.Glad you had a pleasant stay with us.Good to hear the staff looked after you.Ian

10/10 Excellent

DEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Kevin was very helpful with sorting out extra room needed at short notice. I know it's only a small thing, but loved the fact you are given real milk instead of the longlife pods. (Which I hate, to the point I buy milk). Pleasure staying there
Stayed 1 night in May 2023
Response from Duty Manager on 21 May 2023
Thanking you for Staying at the New Haven Motel.Great to see you enjoyed your stay.Kevin

10/10 Excellent

Ros

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and a comfortable and pleasant stay. Would recommend and will stay again if I am in the area.
Stayed 1 night in May 2023
Response from Duty Manager on 21 May 2023
Thanks for taking the time to give the motel a review.Nice to hear you had a pleasant stay with us.Ian

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to all shops. Felt safe.
Stayed 2 nights in Apr 2023
Response from wally on 21 May 2023
Thanks, Tania, For your review.Hope you pop in next time you're in the area.Ian