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Reviews of Howick Motor Lodge

3 out of 5
Howick Motor Lodge
682 Pakuranga Road, Auckland

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 107 reviews" "
Rating 8 - Good. 44 out of 107 reviews" "
Rating 6 - Okay. 22 out of 107 reviews" "
Rating 4 - Poor. 18 out of 107 reviews" "
Rating 2 - Terrible. 5 out of 107 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I havent been to this hotel in a while as it is often booked up well in advance but had the opportunity to stay there again for a couple of nights. And was delighted to see they have spent time and money on giving it a revamp in the rooms which are an absolute delight now . the fresh new duvets , the new curtains and carpet abd even new beds ! pooja has a way also wth making the customer feel relaxed and looked after whilst remaining professional . I will be back it gets a 10/10 from me !
Stayed 1 night in Mar 2020

6/10 Okay

Cyril

Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very tired, needs updating with more modern bathroom and kitchen
Stayed 1 night in Feb 2020
Response from Pooja on 10 Mar 2020
Thank you for your feedback Regards

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 5 nights in Feb 2020
Response from Howick Motor Lodge on 17 Feb 2020
Thank You for your review Regards

10/10 Excellent

Robyn, Canberra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and spacious. Staff was very helpful when we required assistance. Easy to get into the city by public transport
Stayed 2 nights in Jan 2020
Response from Howick Motor Lodge on 17 Feb 2020
Thank you for you review. We appreciate your review. we will see you in future Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good value in this top season. Nice clean new carpet, little private outdoor space, room service every day, friendly staff.
Stayed 3 nights in Dec 2019
Response from Howick Motor Lodge on 17 Feb 2020
Thank You for your review. We will see you again Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed urgent accomodfation for 2 adults and our 2 dogs, Howick Motor Lodge was very acceptable for our needs. the unit had a private paved courtyard of our room perfect for our boys. W
Stayed 1 night in Dec 2019
Response from Howick Motor Lodge on 17 Feb 2020
Thank you for your review. We will see you again Regards

10/10 Excellent

alf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Howick Motor Lodge on 17 Feb 2020
Thank You for your excellent review. We will see you again Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with the room and staff. Very accomodating
Stayed 1 night in Dec 2019
Response from Howick Motor Lodge on 17 Feb 2020
Thank You for your review. We will see you again and happy to serve you again Regards

8/10 Good

matthew

Liked: Cleanliness, room comfort
Decent for the price
Dated but comfortable. Pool looked unusable. Car is needed for this location but the village of Howick is very nice and the it’s easy to get to the city, the country and the beaches.
Stayed 4 nights in Dec 2019

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Tired in need of refurbishment 504 needs new shower rose
Stayed 3 nights in Nov 2019
Response from Howick Motor Lodge on 26 Nov 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Convenient location for surrounding shops etc, room was comfortable but just wish others that were more respectul in terms of noise.
Stayed 10 nights in Nov 2019
Response from Howick Motor Lodge on 26 Nov 2019
Thank you for your feedback.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mostly clean, very dated and noisy.
I expected the motel to be pretty average, given the price. However, the age was older than it looks in the photos, especially the stove, and bathroom. While on first inspection it appeared to be mostly clean, when you started to look closer, it had only been given a cursory clean. There was rubbish still under the beds, and it was very grimy around the stove. Added to this, we had the Police knock on our door the first night, as they'd had a 111 call they couldn't track. The second night, there was a drunk man shouting abuse and banging on cars at 4:39 am in the carpark. It felt very unsafe staying here with those 2 events. When we asked the staff about it the next day, they knew nothing, but said they would check the security cameras. No idea if they ever did. Even without this drama - it was very noisy with road traffic, and we found it very hard to sleep. The bathroom is upstairs, and the stairs are very narrow, tight and we didn't feel as if they were safe to climb up and down at night. This would not be a suitable place to stay for disabled or elderly people. The couch was so old we didn't dare sit on it. The Positives: The private courtyard was quite nice. The manager was friendly and welcoming. If you're on a budget, and not too worried about cleanliness, and you are physically able to navigate the stairs to get to the bathroom, then stay at your own risk. Just make sure you bring ear plugs and a sleeping mask.
Stayed 4 nights in Nov 2019
Response from HOWICK MOTOR LODGE on 13 Nov 2019
Dear Guest Thank you for your detailed review. we are sorry to hear that you did not enjoy your experience at Howick Motor Lodge. Your feedback has passed along to our team. We strive to exceed our guest expectation's, so i can assure that we take your concerns very seriously.

8/10 Good

DNC

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Howick Motor Lodge on 13 Nov 2019
Thank You for your good review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Extreamly friendly and helpful service. Good price for an overnight stay
Stayed 1 night in Nov 2019
Response from Pooja on 9 Nov 2019
Thank you for your feedback. We appreciate your feedback. See you again:) Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property is dated and on a main road so a little noisey, but it’s reflected in the price. Everything was clean and tidy and the staff was super friendly.
Stayed 1 night in Nov 2019
Response from Pooja on 9 Nov 2019
Thank you for your feedback. We appreciate your feedback. Sorry about the main road traffic disturbance. We will see you again:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Pooja on 9 Nov 2019
Thank you for your feedback. We appreciate your feedback. We will see you again:)

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Howick Motor Lodge on 28 Nov 2019
Thank you for your feedback Regards

8/10 Good

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Pooja on 9 Nov 2019
Thank you for your feedback. We appreciate your feedback. We will see you again:)

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly
Great for travelling with pets
Stayed 2 nights in Sep 2019
Response from Howick motor lodge on 10 Oct 2019
Thank you for your Feedback. we will see you again Regards

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
The property needs to be updated RE new furniture and take out the kitchens
Stayed 3 nights in Sep 2019
Response from Howick motor lodge on 28 Sept 2019
thank you for your feedback regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Property was in a great location for what I needed. Just getting a little outdated. Others didn't seem to be concerned about their noise level. Very thin walls. Staff were friendly and always tried to assist. Followed up on all issues bought to their attention. Polite and friendly
Stayed 6 nights in Sep 2019
Response from Howick motor lodge on 23 Sept 2019
Thank you for your review. Regards

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Howick motor lodge on 23 Sept 2019
Thank you for your review Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a very short stay but was very comfortable. I liked the very private courtyard.
Stayed 1 night in Sep 2019
Response from Howick motor lodge on 20 Sept 2019
Hi Thank you for your review. We will see you again?:) Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Howick motor lodge on 21 Sept 2019
Thank you for your feedback Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness
What did we like - leaving there? The room looked clean upon entry, but looking closer I didn’t want to touch anything. Stains on the bedcover, fabric chairs were soiled, and while showering noticed mould around the shower handle. The sliding door had a loose screw as a latch and could only be locked by the dead bolt above. Then we had guests next door that talked ALL night that we questioned whether it was a tv left on, and was easily heard from our room despite the concrete block walls. We only needed somewhere to sleep for the night in the area that has limited accommodation but I wish I had paid more to stay further away 🙁
Stayed 1 night in Aug 2019
Response from Howick motor lodge on 21 Sept 2019
Thank you for your feedback Regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Howick motor lodge on 21 Sept 2019
Thank you for your feedback Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stay at Howick Motor Lodge 17-26 June
The motel is located perfectly on Pakuranga Road and convenient for beaches, shops Howick Historical Village, family and friends. It was quiet and the host was friendly and helpful The motel is getting a little outdated and could do with some minor Improvements to modernise it. Bed in room was large and comfortable, however the armchair a little worn out Breakfast good and adequate facilities with oven, microwave and fridge but required roll of paper towel for cleaning up purposes. Some residents did not stick to their allocated parking spot just parking where they liked.
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from PS on 19 Jun 2019
Thank you for your reveiw. We will see you again:)

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room cold no towels in room carpet stains But every thing else clean
Stayed 2 nights in May 2019
Response from PS on 30 May 2019
Dear Guest, Thank you very much for your recent stay at Howick Motor Lodge and taking time to share valuable comments on expedia. However, we regret to learn that we were not able to meet your expectations regarding our service of staffs and room facility. I will share your valuable comments with our staffs and do our best to improve the quality of service. Please accept our sincere apologies for the inconvenience you may have experienced. Your review regarding our hotel service is very important to us. We hope that you will allow us another opportunity to serve you again in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Home in Auckland
My Home in Auckland.... property is older but great character. My 3rd stay from Australia and I will stay again. Hostess Poojah is very good.... I recommend the studio units.
Stayed 3 nights in May 2019
Response from PS on 7 May 2019
Kia ora Andrew, I love your heading "My Home in Auckland", this tells us that you had a great stay and felt comfortable with everything Howick Motor Lodge offered during your stay. Also nice to read that you feel comfortable, and found that our team were hospitable and helpful. Kindest Regards Poojah

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from PS on 2 May 2019
Thank you

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new time out place
Peaceful relaxing quite and the creature comforts I needed for a very pleasant time out Superior friendly staff. Room well maintained and clean. Everything in my room studio Actually worked properly... hehe even the TV remote!. All basic kitchen items etc. We're fairly modern with out sign of damage of wear from use. For the amazing price I paid I will certainly you be placing the motel in my top 5 time out spots. High reccomeded. U get exactly what is advertised 8.5/10 basing it on the current star rating.
Stayed 1 night in Mar 2019
Response from PS on 7 Mar 2019
Thank you for your feedback. We welcome you again:) Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from PS on 9 Apr 2019
Thank you for giving us good rating. We appreciate your rating. We will see you soon:)

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from PS on 1 Mar 2019
Thank you for your feedback. We welcome you back!

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good value for money, especially having the separate bedroom up the stairs. Nice having private outdoor space. The pool is small but good for a cooling down dip in the summer. Definitely worth visiting the Howick Colonial village down the road.
Stayed 2 nights in Jan 2019
Response from PS on 24 Feb 2019
Hi Thank you for taking time to review of our property. I am glad to hear that you like our rooms. We look forward to welcoming you back soon! Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and quiet convenient location . Would book again
Stayed 1 night in Feb 2019
Response from PS on 17 Feb 2019
Hi Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Auckland. We look forward to welcoming you back soon!

6/10 Okay

Matt

Liked: Staff & service, room comfort
Average but functional
Needs some maintenance, needs a decent clean from top to bottom. Customer Service was good, was not worth the price per night I paid, beds were comfy, shower didnt have good pressure.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019
Response from PS on 17 Feb 2019
Thank you for giving us rating in expedia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from PS on 17 Feb 2019
Thank you for giving us rating in expedia. We will see you again.

4/10 Poor

Karina

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so good
3 families booked but on arrival motor lodge had wrong dates for one couple (we have email confirming) so had to sleep together ( not ideal) then both of us were moved next day! No milk throughout stay! Family units very dated and rough! The unit our friends went into had 3 dogs in the night before!!😫😫😫 no lawn so where we they peeing and defacating??? Never thought u cod have dogs? Lawns very long untidy and told “Just chlorinated pool (25+ degrees) so don’t swim for a day!!” So why book thinkn u will have a swim! Overall disappointed! Nice lady we dealt with in office tho!
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was fit for purpose , it would be perfect for family with single beds on mezzanine floor, it is tired and could do with carpets and a re-paint as paint chipping, curtains look to be nearly falling off with not enough hooks, bed cover on one of upstairs beds looked to have grease stains on it but all sheets were clean, skirting boards full of dust and going upstairs railing feels sticky. It could be made lovely with pair, curtains and new quilts, our booking was stuffed up and we were told we could not have family apartment but they then sorted that for us and gave us what we had booked , reception was helpful in the end when I said I wanted refund as was going somewhere else,
Stayed 1 night in Jan 2019
Response from PS on 6 Jan 2019
Thank you for your feedback. We are working on our wear and tears. We wish to see you again:)

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018
Response from PS on 2 Jan 2019
Thank You for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Tired but very clean. Handy to lots of facilities.
Stayed 1 night in Dec 2018
Response from regards on 9 Dec 2018
Thank you for your review. We hope to see you again:)

8/10 Good

Roxanne, Auckland new

Liked: Cleanliness, staff & service, room comfort
Close to shops and easy access to get to motorways ect.
Stayed 3 nights in Nov 2018
Response from PS on 25 Nov 2018
Thank you for staying with us and giving us good review. See you again.

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from PS on 19 Nov 2018
Thank you for your review.