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Good place to stay just out of the city and near the airport. Reception friendly and helpful, good size rooms, restaurants etc just down the road. We’d stay again.
Glen
Stayed 1 night in Nov 2023
Response from Shirley Ye on 19 Nov 2023
Thank you Glen, we're thrilled to hear that you found our location convenient, enjoyed our friendly and helpful reception. We look forward to welcoming you again on your next visit.
A little dated interior but very clean and laundry 7 days a week
Close to all locations that we wanted to visit in South Auckland
Would have loved separate shower as its combination of shower and bath.
Staff friendly and will definitely use again when visiting NZ
simona
Stayed 4 nights in Mar 2023
Response from Shirley on 29 Mar 2023
Hi Simona. Thank you for taking the time to leave us a 5-star rating :) Delighted to hear that the team was able to provide friendly services which helped make your overall stay with us better. We value your feedback and I have made sure to pass on your feedback regarding the interior upgrade and shower option for consideration. We can’t wait to welcome you and your family back for another stay the next time you’re in NZ.
Kia Ora, Shane. Thank you for the review! We hope that we have the pleasure of welcoming you back soon.
8/10 Good
Jennifer, Te Puke
Travelled with partner
13 Dec 2022
Liked: Cleanliness, staff & service
Nice welcome from owner who showed us to our room and gave us directions to the local shopping and food recommendations. Not needed as were only overnighting to catch a morning flight. 15 mins to the Airport in the morning. Nice and easy. Spotlessly clean. Quiet
Jennifer
Stayed 1 night in Dec 2022
Response from Shirley Ye on 14 Dec 2022
Kia Ora, thank you for sharing your feedback. We are so grateful you enjoyed the stay. Hope to see you again.
Thank you for your kind words. We will share them with our housekeeping and staff since we all want every guest to have a comfortable and enjoyable stay. Hope to see you again soon!
Shirley
Grange Motel
The service I received from the owner of Grange Motel was second to none. Incredibly helpful after a long day and late-night check in. My room was immaculately clean and bed was comfortable. Quiet surroundings ensured a great night's sleep.
Jasmine
Stayed 1 night in Nov 2019
Response from Shirley Ye on 25 Nov 2019
Hi Jasmine and Geoff,
Thank you for taking time to write about us! We are so pleased you enjoyed the stay. We would love to host you again if you are ever in Auckland. Many thanks! Shirley from Grange Motel
The staff at the Grange Hotel was incredibly helpful. We arrived early in the day, before our room was ready, but they let us park our rental car there, helped us Uber downtown and recommended places to go and local restaurants. Even fixed me a coffee while we were doing all of that. Finally, one of the staff wrote out a whole page of things to do in another town we were planning to visit in a few days. That was so much appreciated!
Brian
Stayed 1 night in Mar 2019
Response from Shirley from Grange Motel on 1 Apr 2019
Thank you Brian for choosing to stay with us and for your generous comments. It was lovely meeting you and your children. We hope that you took home many fond memories of New Zealand and this short trip will encourage you to come again. I can write another list of plenty places and activities for your next visit. Also, we thank you for your compliments to our staff. Everyone here wants each guest to have a fabulous holiday!
Sincerely,
Shirley
Grange Motel
8/10 Good
Verified traveller
24 Feb 2019
Liked: Cleanliness, staff & service
Very warm friendly greeting and free upgrade
Excellent
Verified traveller
Stayed 1 night in Feb 2019
Response from Shirley on 4 Mar 2019
Dear valued guest, thanks for staying with us and your feedback! We would love to host you again if you in Auckland. Many thanks!
Shirley from Grange Motel
Completely self contained unit. Long way to the airport.
Verified traveller
Stayed 1 night in Jan 2019
4/10 Poor
Verified traveller
9 Jan 2019
Verified traveller
Stayed 1 night in Jan 2019
Response from Shirley on 11 Jan 2019
Dear valued guest, thanks for taking the time to review our motel. I'm sorry that you didn't have a pleasant stay with us. Since your feedback only has the score, I am happy to work with you to find a unit satisfactory for your needs. Please contact us if you want to discuss this further.
Thank you!
Shirley
Grange Motel
everything was great ,bed was comfy place was tidy and clean ,no noise ,only thing was ,no milk in the fridge ,
rodney
Stayed 1 night in Jul 2018
Response from Shirley on 30 Jul 2018
Hi Rodney, thank you for taking time to write the feedback, and we are glad you enjoyed staying with us. Well noted with the milk. We do hope you'll be back with us again soon!
Sincerely,
Shirley
8/10 Good
Kerri
6 Jun 2018
Liked: Cleanliness, staff & service, room comfort
Easy to get to airport
We stayed here on our last night in New Zealand. We were a party of four, one couple and a couple of friends. The room was big with 2 bedrooms and a Smalls kitchen and living room and patio. It was clean and fitted out needs. It was only for a night, but if you needed a longer stay you could make use of the kitchenette.
The owners were super sweet. It looked as if they were taking care of the place. It is dated and electical sockets needed help. It took two people to use a blow dryer, one to hold it in the socket and the other to use it.
Kerri
Stayed 1 night in Mar 2018
6/10 Okay
Heather, Australia
29 Apr 2018
Liked: Cleanliness, staff & service
Motel close to the airport
The room was quite spacious and very clean.. The shower was good and the beds were very comfortable. Good kitchen. Staff were very friendly.
I had difficulty sleeping with the noise from the road nearby and the guests in the next room.
Accommodation could do with some revamping but perfectly clean and adequate for the price. The staff were friendly and accommodating. I stayed here twice in quick succession and both times entailed late arrivals due to scheduled late international flight arrivals. I informed the staff beforehand and they were there to greet me when I arrived. This was excellent service considering its accommodation is targeted primarily at the domestic travelling market I would think.
Chris
Stayed 1 night in Apr 2018
Response from Shirley on 28 Apr 2018
Thank you Chris! We appreciate your kind words and your compliments to our staff. Our team tries hard to ensure every guest leaves with good memories.
Sincerely,
Shirley
Grange Motor Lodge
Thank you! Nothing pleases us more than to see our guests come back and we do hope that you now consider yourself part of our Grange family and will return soon.
Best regards,
Shirley
Grange Motor Lodge
Very comfortable motel. Very well kept motor inn. Well stocked kitchenette with fridge, microwave etc. Spacious rooms with separate bedroom and small living room. Would stay there again.
jerry
Stayed 1 night in Mar 2018
Response from Shirley on 26 Mar 2018
Hi Jerry,
Thank you so much for reviewing your stay with us. We're pleased that you found the spacious room that the amentities and room features have met your expectations.
There is always a reason to return and we do hope you'll plan another holiday soon.
See you next time, thank you!
Sincerely,
Shirley
Very friendly and helpful staff. Clean and comfortable room.
Vince
Stayed 1 night in Mar 2018
Response from Shirley on 24 Mar 2018
Hi Vincent,
We're so glad you enjoyed your holiday with us. Thank you for taking time to write a review and we do hope you will be able to join us again for another holiday!
Best regards,
Shirley
6/10 Okay
Verified traveller
4 Mar 2018
Liked: Staff & service
No green tea..a request please
Overall nice place to stay
car parking messy
Very disappointing . Breakfast was not what we ordered we asked for toast got bread instead tried the toaster it didnt go.
Verified traveller
Stayed 1 night in Feb 2018
Response from Shirley on 3 Mar 2018
Hi,
We are very, very sorry you did not have a good experience with us. I have personally addressed this and gone through the breakfast menu again with my colleagues. Thank you for staying with us!
Sincerely,
Shirley
The room and amenities were excellent. The hotel staff lived in the main building that also served as the office. Overall it had a homely feel to it. It is located just minutes drive away from the shopping area. It is located on a quiet street just off of the busy main road.
Jay
Stayed 1 night in Oct 2016
Response from Shirley on 19 Feb 2018
Hi Jay,
Thank you! We appreciate your compliments and we're so glad the stay met your expectations!
Nothing pleases us more than to receive comments from our visitors that you feel like staying home. And we do hope that you now consider yourself part of our Grange family and will return soon.
Sincerely,
Shirley
2/10 Terrible
Verified traveller
7 Feb 2018
Disliked: Cleanliness, room comfort
Don't arrive late, rooms a mess
We arrived late and the guy working the desk wasn't the desk person. He might have been grounds crew or maintenance. I don't want to disparage him, he did fine considering checking people in didn't seem to be his actual job. They only staff the desk until a certain time so you either have to hope someone is nearby or someone is checking in right before you.
The room we got smelled terrible as well. I half expected to get bed bugs from it.
Verified traveller
Stayed 1 night in Feb 2018
Response from Shirley on 14 Feb 2018
Hi,
Thank you for taking time to comment on your recent stay with us.
We do apologize that the smell of the unit does not meet your preference. Every room there is a aroma diffusser in the unit and the shower room. Our staff continually looks for ways to improve customer satisfaction, so we do hope that once you checked in, the rest of your stay went well and you enjoyed some nice memories while here. Our entire team has been made aware of this, including housekeeping and night shift staff. Thank you again and best regards,
Hi Sandra,
Thanks for your rating and it is our hope to have the opportunity to welcome you and your family back in the near future. Have a nice weekend!
Sincerely,
Shirley
Grange Motor Lodge
When you've had a big day & you know it's the beginning of a long weekend or even if it's an overnighter, this is definitely the place to stay.
Cheryl
Stayed 1 night in Jan 2018
Response from Shirley on 27 Jan 2018
Thank you Cheryl! We're so pleased you enjoyed the stay. We'll look forward to your next visit -- and thank you also for recommending us!
Warm regards,
Shirley
6/10 Okay
Steven
6 Dec 2017
Steven
Stayed 1 night in Nov 2017
Response from Bernie on 8 Dec 2017
Hi Steven,
Thanks for your rating, we wish you had a good time in New Zealand!
Warm regards,
Shirley
Helpful host. Clean and tidy room. Reasonable price and close to airport.
SuperMing
Stayed 1 night in Nov 2017
Response from Shirley from Grange Motor Lodge on 2 Dec 2017
Hi, thanks for your kinds words and the time you took to share them with us. It is great to hear that you have enjoyed your stay with us. All the best and see you soon! Warm regards,
Shirley
6/10 Okay
Verified traveller
5 Nov 2017
Liked: Cleanliness, staff & service
Other than being a bit dated it was ok. Comfortable bed good shower.
Verified traveller
Stayed 2 nights in Nov 2017
Response from Shirley on 11 Nov 2017
Thank you for taking the time to share the review. We truly value the opinions of our customers, and we are doing a lot of upgrade for the room and recpetion this year and still working on it. There are new room type available like Premium Studio Unit, also same confortable bed and shower. We hope to see you again in the future and wish you the very best.
Location is very good. Good Hotel, Excellent and friendly staff
Arinze
Stayed 2 nights in Oct 2017
Response from Shirley from Grange Motor Lodge on 9 Nov 2017
Hi Arinze, thanks for your kind comments you have shared here on Expedia. We are happy to hear that you have enjoyed the location and service. Also we appreciate your suggestions of bedsheet and towels. All the best for 2017!
Thank you so much for reviewing your recent stay with us. We love to see you again when next you're needing accommodation in Auckland.
Best regards,
Shirley from Grange Motor Lodge
It's not a holiday destination but if you're working in the area it's fine. Large rooms, clean and a very welcoming manager who met me late. Good value
Paul
Stayed 1 night in Sep 2017
Response from Shirley from Grange Motor Lodge on 13 Oct 2017
I would like to thank you for your recent visit to Grange Motor Lodge. It was truly a pleasure to serve you.
8/10 Good
Verified traveller
26 Jul 2017
Liked: Staff & service
Comfortable and handy to area we wanted.
Verified traveller
Stayed 1 night in Jul 2017
Response from Bernie on 17 Sept 2017
Thank you for taking the time to review Grange Motor Lodge. And we hope to see you again in the future and wish you the very best.
6/10 Okay
Peter
26 Jun 2017
Liked: Cleanliness, room comfort
Old style motel. Clean and tidy. Reception person very nice and helpful but office not staffed so have to phone a mobile number and someone arrives 10 mins later.
Overpriced for what it is. Prices have increased by over 50% here in the past 12 months.
A good place to stay. Will recommend others to stay as well
Patrick
Response from Bernie on 17 Apr 2017
Hi Patrick,
Thank you for choosing Grange Motor Lodge for your recent stay. We have read your comments and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority.
Kind regards,
Shirley
Comfortable, bigger than normal motel room, with small fridge, toaster, kitchenette.
Good location for airport. Without your own car, you can catch train to get to Auckland CBD, about 1.7 km walk to station.
A few Asian restaurants within walking distance.
An excellent motel with very friendly staff. The motel is being upgraded and an already excellent facility will be even better. Highly recommended.
DavidP
Response from Shirley | Reservation Manager on 6 Mar 2017
Dear David,
Thank you very much for your review of your recent stay at Grange Motor Lodge. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the facility that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. It would be such a pleasure to personally welcome you back to our improved motel!
With much appreciation,
6/10 Okay
Shally, New Zealand
2 Mar 2017
Was close to Mt Smart stadium for a concert.
The location of the Motel easy to find. Being next to the main road was noisy night & morning. Dated but comfortable, mostly clean and tidy.Friendly staff. Needing a couple of repairs in wardrobe and shower. Woolen blankets on bed, not so good for allergy sufferers. Was satisfactory for one night.