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Reviews of Best Western Newmarket Inn & Suites

4 out of 5
Best Western Newmarket Inn & Suites
112 Great South Road, Epsom, Newmarket, Auckland

Reviews

8.0

Very good

Rating 10 - Excellent. 274 out of 999 reviews" "
Rating 8 - Good. 475 out of 999 reviews" "
Rating 6 - Okay. 174 out of 999 reviews" "
Rating 4 - Poor. 49 out of 999 reviews" "
Rating 2 - Terrible. 27 out of 999 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

jingfei

Liked: Cleanliness, staff & service, property conditions & facilities
位置方便，有停车位。离一棵树公园很方便
Stayed 1 night in May 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a room in the new building. The room was clean & modern but it was quite small. The staff were friendly. Breakfast had a good selection to choose from.
Stayed 2 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, amenities
awesome place to stay
Stayed 1 night in May 2024
Response from EL on 12 May 2024
Dear WilliamThank you for your positive feedback. We are very glad you had a pleasant stay and we hope to see you again very soon.

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, warm, comfortable beds, great water pressure for a nice shower. I didn’t have my own transportation, so was further away from shops. Would book a Car next time I stay. Definitely be back! Thank you
Stayed 1 night in Apr 2024
Response from EL on 12 May 2024
Dear ElisaThank you for your positive feedback. We are very glad that you had a pleasant stay. We look forward to having you stay with us again. Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 6 nights in Apr 2024
Response from EL on 23 Apr 2024
Dear AlanThank you for submitting a review regarding your recent stay with us.We are very glad you had a pleasant stay and we hope to see you again very soon.

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comftable place to stay. Friendly staff. Nice breakfast.
Stayed 1 night in Apr 2024
Response from EL on 21 Apr 2024
Dear JoanneThank you for your credit score of 5 out of 5.We are very glad you had a pleasant stay and we hope to see you again here soon.Have a lovely day!

8/10 Good

Keryn

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from EL on 4 Apr 2024
Dear KerynThank you for your feedback.We are glad you had a lovely stay!Regards

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EL on 4 Apr 2024
Dear AngelaThank you for your feedback.We are glad you had a lovely stay!Regards

8/10 Good

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple hotel. Simple fixes have been overlooked. Other than that. Friendly staff and quite a few take away or dine in option 5 min walk. Countdown shop 5 min drive.
Stayed 2 nights in Mar 2024
Response from EL on 4 Apr 2024
Dear TrudiThank you for your feedback.We are glad you had a lovely stay!Regards

10/10 Excellent

Monica, Hockley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, Olivia was very helpful, the room was beyond my expectations
Stayed 1 night in Mar 2024
Response from EL on 4 Apr 2024
Dear MonicaThank you for your feedback.We are glad you had a lovely stay!Regards

8/10 Good

Hong-hai, GRAND PRAIRIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We got an older room but well maintained. Room were serviced daily which was nice. There is a paid coin laundry on site. There is no elevator. Free lot Parking is limited and narrow especially if you have an SUV. They don’t recommend street parking bc of towing. They store your luggage for early arrival. Leave key cards in the room for check out. About tem minute drive to CBD.
Stayed 5 nights in Mar 2024
Response from EL on 4 Apr 2024
Dear HonghaiThank you for your feedback.We are glad you had a lovely stay!Regards

10/10 Excellent

Sumukh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Value for Money
Convenient Stay. Good Location. Hi Speed Wifi. Clean. House Keeping was Fantastic.
Stayed 5 nights in Feb 2024
Response from EL on 4 Apr 2024
Dear SumukhThank you for your feedback.We are glad you had a lovely stay!Regards

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Early check in due to office closed until 8 am not possible
Stayed 1 night in Feb 2024
Response from EL on 4 Apr 2024
Dear NormanThank you for your feedback.We are glad you had a lovely stay!Regards

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
it was great to walk to ripe cafe for coffee, and beaut Thai Restuarant for dinner. would have been good to have couple relaxing chairs. bedroom very small, shower great. enjoyable stay
Stayed 3 nights in Feb 2024
Response from EL on 4 Apr 2024
Dear KevinThank you for your feedback.We are glad you had a lovely stay!Regards

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean room.
Stayed 1 night in Feb 2024
Response from EL on 4 Apr 2024
Dear AlexanderThank you for your feedback.We are glad you had a lovely stay!Regards

10/10 Excellent

Dale

Stayed 4 nights in Jan 2024
Response from EL on 4 Apr 2024
Dear DaleThank you for your feedback.We are glad you had a lovely stay!Regards

6/10 Okay

Ashleigh

Travelled with family and small children
It was fine for a night. No real complaint as such. Just an old (we were in old part) motel. But it was fine for the night to sleep.
Stayed 1 night in Feb 2024
Response from EL on 4 Apr 2024
Dear AshleighThank you for your feedback.We are glad you had a lovely stay!Regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay thank you.
All good , just check there is two of everything by way of Cutlery and serving plates and bowls. Great bed !!
Stayed 2 nights in Feb 2024
Response from EL on 4 Apr 2024
Dear WayneThank you for your feedback.We are glad you had a lovely stay!Regards

10/10 Excellent

Ratu Napolione

Liked: Cleanliness, staff & service, property conditions & facilities
Great hot breakfast option.
Stayed 1 night in Jan 2024
Response from EL on 4 Feb 2024
Dear RatuThank you for submitting a review for our property.We are very glad you had a pleasant stay and we hope to see you again very soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in/out, handy to everywhere. Very comfortable bed and bedding, Clean and tidy, friendly staff. Thank you
Stayed 1 night in Jan 2024
Response from EL on 4 Feb 2024
Dear MichaelThank you for submitting a review for our property.We are very glad you had a pleasant stay and we hope to see you again very soon.

8/10 Good

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the unexpected fees / bond that I wasn't advertised will not likely recommend to anyone
Stayed 1 night in Jan 2024
Response from EL on 4 Feb 2024
Dear GaryThank you for your review.We are sorry to hear that you didn't like that you had to pay a bond but please be aware that every establishment requires ID and credit card nowadays. If you don't have a credit card a bond is required at check in.When you first make a booking, it will ask you to please refer to payment policy for charges. If you click on this, it will clearly outline the extra fees/charges and it clearly states there as well that if you wish to enquire to contact the motel directly. Thank you for staying with us and we hope you will have a lovely day

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Friendly staff and really enjoyed the black out curtains.
Stayed 1 night in Jan 2024
Response from EL on 4 Feb 2024
Dear CandiceThank you for submitting a review for our property.We are very glad you had a pleasant stay and we hope to see you again very soon.

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and suited our needs, staff are helpful
Stayed 1 night in Jan 2024
Response from EL on 4 Feb 2024
Dear JosephThank you for submitting a review for our property.We are very glad you had a pleasant stay and we hope to see you again very soon.

2/10 Terrible

Anthony

Stayed 1 night in Jan 2024
Response from EL on 4 Apr 2024
Dear AnthonyThank you for your feedback.We are glad you had a lovely stay!Regards

10/10 Excellent

Logan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and inviting. Easy, free parking. Staff are all lovely
Stayed 3 nights in Jan 2024
Response from EL on 25 Jan 2024
Dear LoganThank you for your review. We are very glad you had a pleasant stay.We hope to see you again soon.Regards

8/10 Good

Ying

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience for short stay
Stayed 2 nights in Dec 2023
Response from EL on 15 Jan 2024
Dear YingThank you for a score of 4 out of 5 for our property.We hope to see you again soon.Thanks

8/10 Good

Joeleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from EL on 15 Jan 2024
Dear JoeleenThank you for a score of 4 out of 5 for our property.We hope to see you again soon.Thank you

10/10 Excellent

Michael

Good
Stayed 2 nights in Dec 2023
Response from EL on 15 Jan 2024
Dear MichaelThank you for a score of 5 out of 5 for our property.We hope to see you again soon.Thank you

10/10 Excellent

Napolione

Stayed 1 night in Dec 2023
Response from EL on 15 Jan 2024
Dear NapolioneThank you for a score of 5 out of 5 for our property.We hope to see you again soon.Thank you

2/10 Terrible

Lynne

Stayed 1 night in Nov 2023
Response from EL on 21 Jan 2024
Dear LynneThank you for your feedback. We apologize if we didn't meet your expectations. We would love to hear from you what we can do to improve our services and facilities.Kind Regards

8/10 Good

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
I wasn't expecting much more than a comfortable bed, so in that context I was pleasantly surprised by this hotel. The rate was good and that's why I booked it as I literally just needed a place for our party of 6 to sleep for the night and it served that purpose well. It was close enough to where we needed to be that evening that Uber fares were really reasonable, it was clean and tidy too. The bed was indeed comfortable but the noise from people coming and going at all hours of the night meant a fairly broken sleep (ironically once the sun came up the noise stopped, and the blackout curtains meant I got a sleep in). It's perfectly fine for a place to just sleep, but I wouldn't return for a romantic weekend or anything!
Stayed 1 night in Nov 2023
Response from EL on 22 Nov 2023
Dear VeronicaThank you for your feedback regarding your recent stay.We are glad you had a pleasant stay with us and we hope to see you again soon.

8/10 Good

Wendy, Lacombe County

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and roomy.
Stayed 3 nights in Nov 2023
Response from EL on 21 Nov 2023
Dear WendyThank you for the credit score of 4 out of 5

10/10 Excellent

Jazel

Stayed 1 night in Nov 2023
Response from EL on 15 Jan 2024
Dear JazelThank you for a score of 5 out of 5 for our property.We hope to see you again soon.Thank you

10/10 Excellent

Saiaiga

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Nov 2023
Response from EL on 13 Nov 2023
Dear MaaThank you very much for your review of our property and giving us a 5 out of 5 credit score.We are glad you enjoyed your stay and we hope to see you back here again soon.

10/10 Excellent

Hardeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 5 nights in Nov 2023
Response from EL on 13 Nov 2023
Dear HardeepThank you for your feedback and giving our property a 10 out of 10 credit score for your stay.We are very glad you had a pleasant stay and we hope to see you again soon.

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property pictures do not match room nor did the wording describing the hotel. They are not suites at all.
Stayed 12 nights in Oct 2023
Response from ELIA on 7 Nov 2023
Dear JasonThank you for your feedback. We are very sorry to hear that you didn't enjoy your stay however please note the type of room you chose was a Kitchen Triple Room which is not a suite. We do have suites available but you didn't choose that option.Thanks

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, nice and clean room and good size bathroom
Stayed 2 nights in Nov 2023
Response from EL on 7 Nov 2023
Dear RebeccaThank you so much for your feedback.We are very glad you had a pleasant stay.

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from EL on 7 Nov 2023
Dear PatriciaThank you for your feedback.Please do let us know what we can improve in order for all our guests to have a pleasant stay.Thanks

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Like it - suitable for our family.
Stayed 2 nights in Oct 2023
Response from EL on 7 Nov 2023
Dear TongThank you for a credit score of 5 out of 5 for our property.We are very happy that you enjoyed your stay with us and our facilities and rooms were suitable for you and your family.Hope to see you again very soonThanks

8/10 Good

Martha

Liked: Property conditions & facilities
Compact and clean, will definitely stay again. Parking was great
Stayed 1 night in Oct 2023
Response from EL on 25 Oct 2023
Hi MarthaThank you for your credit score of 4 out of 5.We are glad you had a pleasant stay and that our parking facilities was ideal for your stay.Thank you

8/10 Good

Nigel

Stayed 3 nights in Oct 2023
Response from EL on 25 Oct 2023
Dear NigelThank you for a credit score of 4 out of 5.We hope to see you again soon.Thank you

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the motel was fine, room was a good size and it was easy to get around. unfortunately we had someone staying in a room near ours who woke everyone up multiple times in the early hours but thats not rhe motel's fault. the toilet flush didnt work the best though.
Stayed 1 night in Oct 2023
Response from EL on 22 Oct 2023
Dear NatashaThank you for submitting a review regarding your recent stay.We are glad you had a pleasant stay except for the noisy neighbours. We have noted the items of concern and have addressed it with the department concerned.Thank you

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good value place to stay. Staff are excellant and helpful. Very convenient to New Market.
Stayed 1 night in Oct 2023
Response from EL on 16 Oct 2023
Dear DaveThank you for a credit score of 4 out of 5 for our property.We are glad that you enjoyed your stay due to the location and that our staff were helpful.

6/10 Okay

Heidi

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2023
Response from EL on 16 Oct 2023
Dear HeidiThank you for submitting a credit score for our property. We hope you had a pleasant stay.

4/10 Poor

Elizabeth

Stayed 2 nights in Sep 2023
Response from EL on 16 Oct 2023
Dear ElizabethThank you for the credit score.We hope you had a pleasant stay.

8/10 Good

liza

Liked: Cleanliness, staff & service
Good
Stayed 5 nights in Sep 2023
Response from EL on 26 Sept 2023
Hello LizaThank you for giving us a 4 out of 5 score.We are glad you had a pleasant stay and we hope to see you again soon.

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with very good reception staff. A few hiccups with room keys. Motel is very convenient.
Stayed 4 nights in Sep 2023
Response from EL on 15 Sept 2023
Dear GeoffThank you so much for your feedback.We are very glad you had a pleasant stay apart from the room keys. Unfortunately we have a new key card system in place therefore it has caused some keys to not work but we are slowly addressing these problems so it doesn't inconvenient our guests.

10/10 Excellent

Mavis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so comfortable that i didn't want to get up
Stayed 1 night in Aug 2023
Response from EL on 3 Sept 2023
Good morning MavisThank you very much for your feedback.We are very glad you had a pleasant stay and that you had a good sleep in our comfortable beds.Hopefully we will see you very soon.Regards

6/10 Okay

Coral

It was nice,the bathroom sink could have looked shiny an sparkling but may have been overlooked by the cleaner that day
Stayed 1 night in Aug 2023
Response from EL on 3 Sept 2023
Hi CoralThank you for your feedback.We aim to provide you with good service and your feedback helps us improve our services and facilities for the comfort of all our guests.Regards

6/10 Okay

Jacqui

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Reception did not have our booking on file. Lady was also quite difficult to deal with. Bad attitude. Room was brand new and although small fitted our needs perfectly
Stayed 1 night in Aug 2023
Response from EL on 27 Aug 2023
Dear JacquiThank you for your review regarding your recent stay.We are sorry that your booking wasn't in the system when you checked in. We will check with the channel manager and our system manager as to why this occurred. As for the staff member attitude, please accept our apologies as our purpose is to give all our guests the best customer service. We will be addressing this with the staff member concerned.Regards