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Reviews of Abaco on Jervois

3.5 out of 5
Abaco on Jervois
57 Jervois Road, Ponsonby, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 307 out of 556 reviews" "
Rating 8 - Good. 209 out of 556 reviews" "
Rating 6 - Okay. 30 out of 556 reviews" "
Rating 4 - Poor. 5 out of 556 reviews" "
Rating 2 - Terrible. 5 out of 556 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Always find staying here is good value, comfortable, and easy for parking and getting places.
Stayed 1 night in Apr 2024
Response from Sheree on 15 Apr 2024
Thanks for taking the time to review us Marc, and for the 5/5 rating. Look forward to seeing you again soon :)

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Apr 2024
Response from Sheree on 12 Apr 2024
Thank you for the review Anthony and for the 5/5 rating. Hope to see you again next Auckland visit :)

10/10 Excellent

Allen H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our requirements. Off street parking a real bonus in the area.
Stayed 1 night in Apr 2024
Response from Abaco on 7 Apr 2024
Thank you for your feedback Allen. Much appreciated and we are glad you enjoyed your stay.

10/10 Excellent

Nik, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Abaco on 7 Apr 2024
Thank you for your feedback. Much appreciated and we're glad you enjoyed your stay.

10/10 Excellent

Liydia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like how unclear the exit was, but amazing place! thoroughly enjoyed my stay!
Stayed 1 night in Mar 2024
Response from Sheree on 25 Mar 2024
Thanks for taking the time to review us Liydia and for the 5/5 rating. So glad you had an enjoyable stay :)

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Sheree on 20 Mar 2024
Hey Darren, thanks for taking the time to review us and for the 5/5 rating. Hope to see you again soon :)

8/10 Good

Wei

Stayed 3 nights in Mar 2024
Response from Sheree on 12 Apr 2024
Thank you for taking the time to review us Wei, and thank you for the 4/5 rating. Hope to see you again on your next visit :)

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sheree on 19 Mar 2024
Thanks for taking the time to review Andrea and for the 4/5 rating. Hope to see you again soon :)

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely welcome, friendly service and great location
Stayed 1 night in Mar 2024
Response from Sheree on 14 Mar 2024
Thanks for the 5/5 rating and taking the time to review us, Janine. It was lovely to meet you. Hope to see you again soon. Best regards, Sheryl

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and the room had everything we needed. The staff we very friendly and helpful. Will be staying with them again the next time we are in Auckland.
Stayed 7 nights in Feb 2024
Response from Sheree on 10 Mar 2024
Thanks so much for taking the time to review us Kay, and for the 5/5 rating. We are a small team and strive to be as helpful as we can. Thank you for appreciating us.Look forward to seeing you again soon :)

8/10 Good

Severio

Travelled with group
Liked: Cleanliness, staff & service
Blinds would not close; flickering outdoor light
Stayed 3 nights in Feb 2024
Response from Sheree on 10 Mar 2024
Thank you for taking time to review and for the 4/5 rating. Sorry to hear of your issue here. The outdoor light has already been replaced and we will look into the blind issue. Hope you had a lovely time in Auckland and hope to see you next time.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in a great location!
Stayed 2 nights in Feb 2024
Response from Sheree on 21 Feb 2024
Thanks for taking the time to review us Blake, and for the 5/5 rating. It was lovely to meet you and so glad you had an excellent stay. Hope to see you again soon. Best regards, Sheryl :)

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our two night stay at Abaco on Jervois was easy and comfortable. The Ponsonby location was ideal - free parking for our rental car with many dining and shopping options within short walking distance. We’ll book again on our next visit to Auckland.
Stayed 2 nights in Feb 2024
Response from Sheree on 15 Feb 2024
Thanks so much for taking time to review us and for the 5/5. So glad you had a great time and we look forward to welcoming you again :)

10/10 Excellent

Cynatra

Stayed 1 night in Feb 2024
Response from Sheree on 25 Mar 2024
Thanks for taking the time to rate us and for the 5/5Hope to accommodate you again, some time soon :)

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The position in Jervois Rd and close to Ponsonby Rd was ideal. Several restaurants were within an easy walk. The parking courtyard was safe for cars and despite being so central, the room was surprisingly quiet.
Stayed 4 nights in Feb 2024
Response from Sheree on 13 Feb 2024
Thank you for the review and 5/5 rating. So glad you had a great stay. Look forward to seeing you again. Sheryl :)

10/10 Excellent

Nicole

Travelled with partner
Liked: Amenities, property conditions & facilities
Very clean tidy unit. Easy parking. Would stay there again
Stayed 1 night in Feb 2024
Response from Sheree on 13 Feb 2024
Thanks for taking the time to review us Nicole, and for the 5/5 rating. Look forward to your next visit :) Sheryl

8/10 Good

Isabella

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Feb 2024
Response from Sheree on 13 Feb 2024
Thanks for the review and rating Isabella. Hope to see you again soon :) Sheryl

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location, and plenty of free parking. The rooms are older but very clean and spacious. One of the BEST showers I've had!!
Stayed 3 nights in Jan 2024
Response from Sheryl on 22 Jan 2024
Hi Tracy, thanks for taking the time to review us and the 5/5 rating.Hope to see you next time you are in Auckland.Best regards :)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sheryl on 22 Jan 2024
Thanks for the 5* rating Matthew. Glad you enjoyed your stay with us :)

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to for the night while catching up with friends. Will be staying again in the future.
Response from Sheryl on 22 Jan 2024
Thanks for the 5/5 rating Caitlin. We look forward to seeing you again on your next visit to Ponsonby :)

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay, perfect accommodation and location. Would stay again if we were to come back to New Zealand.
Stayed 6 nights in Dec 2023
Response from Sheryl on 22 Jan 2024
Thanks for the 10/10 rating Sarah. So glad you had a wonderful stay with us. Hope to see you again on your next NZ visit :)

10/10 Excellent

Betty

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheryl on 28 Dec 2023
Thank you Betty for the 5 star review. It was a pleasure meeting you both and so glad to hear you enjoyed your stay with us. We hope to see you again in the near future. Best regards

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed.
Stayed 1 night in Dec 2023
Response from Sheryl on 28 Dec 2023
Hi Christina, thanks so much for your 5 star rating. So glad you enjoyed your stay with us and hope to welcome you back again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and value for money.
Stayed 1 night in Nov 2023
Response from Sheryl on 3 Dec 2023
Thank you for taking the time to review and for the high rating. Look forward to hosting you again :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price.
Stayed 1 night in Nov 2023
Response from Sheryl on 3 Dec 2023
Thank you for taking the time to review your stay with us. Always nice to be rated 5/5, so glad you enjoyed the location. Thanks again, Abaco :)

10/10 Excellent

Tahlia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sheryl on 3 Dec 2023
Thank you for taking the time to review your stay with us and for your 5/5. Hope to see you again soon :)

8/10 Good

Neil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and handy location
Stayed 1 night in Nov 2023
Response from Sheryl on 3 Dec 2023
Thank you for taking the time to review us Neil. So glad you enjoyed your stay. Thanks again, Abaco :)

10/10 Excellent

Scott

Liked: Staff & service
Great location
Stayed 1 night in Nov 2023
Response from Sheryl on 3 Dec 2023
Thank you for taking the time to review your stay with us.We are so glad to hear that you liked the location. So close to cafes, bars, restaurants and a short drive to the CBD. Hope to see you again soon :)

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Sheryl on 3 Dec 2023
Thank you so much for taking the time to review. We are so happy to hear you had a good experience with us and hope to welcome you back again soon! Thanks again. Kind regards, Abaco

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Elizabeth on 22 Nov 2023
Thank you for the great review!

8/10 Good

Robin

Liked: Staff & service, amenities, property conditions & facilities
I liked the hotel, however the walls were not soundproofed, which can be annoying in a hotel, especially a 4-star hotel!
Stayed 7 nights in Nov 2023
Response from Elizabeth on 22 Nov 2023
Thank you so much for the review. We will try our best to resolve these issues to make guests stay more comfortable in the future. Thanks for staying with us.

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again, almost 5 stars
Stayed 1 night in Nov 2023
Response from Elizabeth on 18 Nov 2023
Thank you, Marc, for the great review. Hope to see you again!

4/10 Poor

Doug

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No staff available to welcome or contact when things went wrong. Key card didn't work. Coffee plunger had plunger missing. Blood stain on sheet. Noisy guests.
Stayed 2 nights in Nov 2023
Response from Sheryl on 3 Dec 2023
Dear Doug, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and has been addressed with housekeeping. We will do better in the future. Thanks again for the feedback. Kind regards, Abaco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elizabeth on 29 Oct 2023
Wow! Thank you for the amazing review. Hope you decide to stay with us again soon.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very handy for me. Great service thank you
Stayed 1 night in Oct 2023
Response from Elizabeth on 29 Oct 2023
Thank you so much Louise for the great review!

6/10 Okay

Pania Te

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elizabeth on 29 Oct 2023
Thank you Pania for the review. If you have any suggestions on how we can improve our service, that would be amazing. Hope to see you again.

10/10 Excellent

Timothy, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Great find. Close to places I visit in Auckland, easy access and free parking
Stayed 3 nights in Oct 2023
Response from Elizabeth on 29 Oct 2023
Thank you, Timothy, for the great review! Hope you stay again with us soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet and clean.
Stayed 1 night in Oct 2023
Response from Elizabeth on 11 Oct 2023
Hi Jennifer, thank you for the good review. Hope you stay with us again soon. Cheers.

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Turned up to check in and was previously told if i was a bit late the key would be left at reception. I arrived at 2pm and took the key as discussed as noone was in the office. I parked outside my room and was approached by maybe the maintenance man. He asked if i was Teresa and i said yes he then said i need to pay first. I had already paid but he said thats not what he was told and made me feel really uncomfirtable as he kept saying öh yea"i then showed him my payment on my banking app to prove i had paid and he said i got it too cheap. There was no milk in the fridge as i thought there may be as usually motels supply the bare essentials. It was a nice room and i would stay again just a first bad experience. Didnt see anyone else working there so dropped key in pocket when we checked out.
Stayed 1 night in Sep 2023
Response from Elizabeth on 26 Sept 2023
Hi Teresa, apologies for the uncomfortable interaction. Miscommunication was the culprit here. We hope you will come stay with us soon and we can make your experience more enjoyable. Thanks for giving us the review.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and very friendly staff. Will stay again!!
Stayed 4 nights in Sep 2023
Response from Elizabeth on 26 Sept 2023
Hi Tracy, glad you had such a good stay with us. We hope to see you again. All the best.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality for the price. Clean and friendly
Stayed 2 nights in Aug 2023
Response from Elizabeth on 5 Sept 2023
Hi Lauren, thank you for the great review. We hope to have you again soon. Cheers, the team at Abaco.

2/10 Terrible

Justin

Stayed 1 night in Aug 2023

2/10 Terrible

RichardW, Christchurch

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to Covid-19 Re-Occurrence resulting in AKLD Level 3 Lock Down, I needed to postpone my trip from CHCH. This company was not prepared to provide a refund nor a credit I could use at this venue a later date. Safe to say that unless they change their tune and assist me in a fair way then I will never book here again, would advise others to not book here either.
Stayed 3 nights in Aug 2020
Response from Abaco on Jervois Team on 24 Aug 2020
Hi Richard, We are sorry to hear your request has not been resolved by Expedia so far. We have approved your cancellation to Expedia and waived your cancellation fees. No payment has been taken from our side. We sent you an information about your cancellation from our side, through Expedia message surface, before your arrival date. Please write us a email so we can send you a copy of our email to Expedia, approving your cancellation request. Kindest regards

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and true description of room and parking well presented very nice
Stayed 1 night in Jul 2020
Response from Abaco on Jervois Team on 24 Aug 2020
Thank you Debbie for your kind review, we are please you had a pleasant stay with us Kindest regards

10/10 Excellent

Jon, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, warm and quiet! Perfect place to stay for a quick visit around town.
Stayed 1 night in Jul 2020
Response from Abaco on Jervois Team on 19 Jul 2020
Thank you for staying with us we appreciate your feed back. Many thanks

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Abaco on Jervois Team on 22 Jul 2020
Thank you for staying with us , we appreciate your feed back.

10/10 Excellent

Don, NZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top value for money near city center. VG rooms, clean & comfortable.
Stayed 1 night in Jul 2020
Response from Abaco on Jervois Team on 22 Jul 2020
Thank you for staying with us , we appreciate your feed back.

8/10 Good

Kerrie, New Plymouth

Business traveller
Liked: Cleanliness, staff & service
The property was very nice and central and well priced. it would have been nice to have milk in my room on arrival.
Stayed 2 nights in Jun 2020
Response from Abaco on Jervois Team on 23 Jun 2020
Thank you Kerrie, for your kind review . We are pleased you enjoyed your stay with us. We will make sure there will be milk in your room next time. Kind regards

6/10 Okay

Deb, Tauranga, NZ

Travelled with partner
Disliked: Amenities, property conditions & facilities
We have stayed at this property 3 times over the last 5 years and it is very tired in need of an upgrade. No soap, no milk, only 3 TV channels
Stayed 2 nights in Jun 2020
Response from Abaco on Jervois Team on 1 Jul 2020
Hi Deb, Thank you for your honest review we appreciate every feed back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, helpful manager, good location, comfortable
Stayed 1 night in Jun 2020
Response from Abaco on Jervois Team on 10 Jun 2020
Thank you for your kind review , we are pleased you enjoyed your stay with us.