Mexico and Central America Beach Holidays

Nada q ver con las fotos q hay en la publicación pésimo y las habitaciones huelen a humedad

Had a wonderful stay at the hotel. The bakery and the Lobby bar were the icing on the cake.

Sales desks were set up right at each elevator access point to enter the lobby/food area. You were constantly pestered to "upgrade" your trip, do excursions, get massages, etc. Even after saying no and staying firm, they called your hotel room, left things under your door, and constantly asked when you got there and when you were leaving. Some sales pitch always happened. It was awful. The pool area isn't much and most of the entertainment was either water aerobics or karaoke. Food was mediocre. The app to reserve dinner never worked and the restaurants were closed almost everyday. I definitely wouldn't stay here again.

Our stay was good and the food was excellent, especially the room service that made we had a wonderful experience at Live Aqua. However, the property is a bit dated and requires quite a bit of maintenance. The shower was leaking, and the automatic curtains were out of order. Additionally, MB was not as good as expected. Despite dressing formally and waiting in line early for what should have been an excellent dining experience, MB failed to manage guest behavior, allowing the restaurant to become extremely noisy, that also influencing the staff paid little attention to our service. It was very disappointing. On the other hand, Hidden Garden was amazing, offering excellent food and service. The chef said hello to every table and asked for feedbacks.

This resort is amazing! We just dud our 4th stay there and each time gets better and better!

This was my 4th time visiting this resort along with friends and we all stayed in the Villas. Some of the staff seemed as if you were bothering them when you asked for something. Some of the hostess at the restaurant was very rude when asked a question. It was times when you simply said good morning and the staff member would look at you at keep walking. We have been coming to this Resort since 2014, and the staff has always been helpful. Something has definitely changed. Steven, the Villa's Concierge, was the only staff member who was really there to help.