Top Hotels Near Paseo de la Reforma in Mexico City from NZ$214

"Internet was faulty and property was not as in the pictures. "

"Excellent, professional staff, great restaurant. Rooms were very small but cozy. Perfect location, walkable to many sites within Polanco. "

"Clean room and great service overall "

"This hotel has excellent service. My kids got sick. They have a doctor you can call to get service. The nurse came within an hour, set up IVs and medication. The sheets were changed at 3 am. They have 24/7 cleaning service. Very grateful and pleased with all the attention. They have nurses that take your blood pressure on call since Mexico city is in high elevation. The restaurants were very good. I would certainly come back to this hotel. "

"We experienced a real lack of integrity from both the staff and management. We requested flexibility with our checkout time and were told “no problem,” but later discovered we were charged the full amount after we had already left. Their “no touch” model means the staff isn’t empowered to help with anything. There is no phone number for support, and the front desk said they cannot resolve billing questions. The rooms were also extremely noisy. Instead of improving the windows, they provide earplugs. Overall, the service model and follow‑through were disappointing. We recommend considering other options when choosing your stay."

"Overall, a good service."

"The staff is the nicest most cordial people "

" The construction was annoying and smelly and loud but what can you do"

"Great hotel, good restaurants well located"