Zona Hotelera Hotels, Cancun

"Good value, food was good, parties at riu caribe were good and the facilities were consistently being cleaned."

"On the second day after our arrival, I ordered an 8 oz filet mignon at the steakhouse. The steak appeared to be cooked appropriately for medium rare, but the center had a very strong sour taste. I was unable to finish it, and shortly afterward I developed fever, chills, stomach pain, and severe diarrhea that lasted for the next three days. When my wife brought the situation to the staff’s attention, their response was extremely disappointing. We were told that they could call a doctor, but only at our own expense of $255 USD. The staff also treated us as though we were exaggerating or trying to take advantage of the situation, which was very upsetting. This experience completely ruined our first trip to Cancun. We expected much better treatment and hospitality from Hotel Riu Palace Kukulkan."

"There were 2 nights that a part of the floor was wet."

"Very Nice"

"The pool parties and nighttime shows and theme nights were by FAR the most fun we’ve ever experienced at any resort. Some of the food wasn’t incredible but you can find something good at each of the restaurants. Romanza was our favorite, and the rooftop pool bar had great tacos and wings. The party scene made this place well worth it, and we will DEFINITELY be back."

"Well first off we stayed here for 10 days and when we got to our room it was like an oven the AC unit on wall says 23 that means it's 72 they had to bring us a portable AC unit for a room we had to call three or four times for them to come upstairs to fix it. Anytime we use the iron a blow dryer or a jacuzzi tub outside we had to unplug the AC unit or it would blow a breaker so then we're calling maintenance again to fix the breaker we got an ocean view room and could not enjoy the ocean view room because we had to keep our curtains closed.. half of the staff do not even speak English which is horrible when you have a lot of Americans coming to travel there the food there is horrible the only place that we enjoyed was Manhattan everywhere else was disgusting the pasta place how can you mess up chicken alfredo it was so dry it was like it sat there for 4 days. And chicken piccata was also disgusting didn't even have the capers in it. Ivan met with us to go to another room to look at and boy was that a joke it was so cool but the wall said different I really think there's something behind the scenes where they're turning down the units where you're burning up in there unless you complain like hell after the third day after my surgery it's funny how our AC unit went right back down I do not recommend staying here spend your money elsewhere!!!! I came for dental work and picked an all-inclusive resort because I wanted to be comfortable and that is something I was not..."

"It was very clean hotel and the staff very helpful. The food at the buffet was better than the à la cart restaurants, breakfast and the seafood at the buffet was very tasty. "

"Nice place "

"My stay at Breathless Cancun Soul was excellent! I stayed from 5/2/2026 to 5/6/2026. The food was good, the nightly entertainment was good too. The service I received from Hermilo & Leo at the Xhale Rooftop Pool was exceptional! Those two individuals deserve a pay raise immediately! Their service is what stood out the most. I would definitely recommend staying at Breathless Cancun Soul! "