Outdoor spa tub

Reviews of Koura Lodge

5 out of 5
Koura Lodge
209 Kawaha Point Road, Kawaha Point, Rotorua

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 88 reviews" "
Rating 8 - Good. 10 out of 88 reviews" "
Rating 6 - Okay. 2 out of 88 reviews" "
Rating 4 - Poor. 1 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional stuff and attention to detail
Stayed 2 nights in Apr 2024
Response from koura lodge management on 8 May 2024
Hello Chris,Thank you so much for your wonderful review and rating! We're thrilled to hear that you appreciated our team's efforts and attention to detail. It means a lot to us that you had a positive experience. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful stay!! It is so beautiful and relaxing!!
Stayed 1 night in Apr 2024
Response from koura lodge management on 8 May 2024
Hello Sarah,Thank you for your fantastic review and rating! We're delighted to hear that you found your stay beautiful and relaxing. It's wonderful to know that you had a wonderful time with us, and we look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake front setting, nice breakfast
Stayed 1 night in Mar 2024
Response from koura lodge management on 8 May 2024
Hello Rick,Thank you for your 5-star review! We're thrilled that you enjoyed the lakefront setting and breakfast. We aim to provide our guests with the best experience possible and are pleased to know we met your expectations. We hope to welcome you back for another wonderful stay soon!Warm regards,

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from koura lodge management on 17 Mar 2024
Thank you so much for your glowing review and perfect score! We're thrilled to hear that you had such a fantastic experience during your stay at Koura lodge. Your satisfaction is our top priority, and it's incredibly rewarding to know that we were able to meet and exceed your expectations in every aspect of your stay.We truly appreciate your recognition of our efforts to provide outstanding service, maintain cleanliness, and offer convenient facilities for our guests. It was our pleasure to ensure that you had a comfortable and enjoyable time with us.Thank you once again for choosing Koura lodge. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved Koura Lodge, the views are breathtaking and the owners really friendly. Rooms are a little dated if you're comparing to inner city 5 star hotels, but it didn't bother us at all as it's what's outside the windows that captured our attention! Would recommend to anyone and would love to return.
Stayed 3 nights in Feb 2024
Response from koura lodge management on 17 Mar 2024
Thank you so much for your glowing review of Koura Lodge! We're thrilled to hear that you had such a wonderful experience with us and that you found the views to be breathtaking. Our location by the lake is indeed something special, and we're delighted that it captured your attention.We're also grateful for your kind words about our friendly owners. Providing a warm and welcoming atmosphere for our guests is always our priority, and we're pleased to hear that you felt well taken care of during your stay.While we understand that our rooms may have a more traditional feel compared to inner city 5-star hotels, we're glad to hear that this didn't detract from your overall enjoyment. As you mentioned, it's often the natural beauty outside the windows that truly makes Koura Lodge special.Thank you for recommending us to others, and we would be absolutely delighted to welcome you back for another memorable stay in the future. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.

10/10 Excellent

Forrest

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from koura lodge management on 17 Mar 2024
Thank you so much for your glowing review and perfect score! We're thrilled to hear that you had such a fantastic experience during your stay at Koura lodge. Your satisfaction is our top priority, and it's incredibly rewarding to know that we were able to meet and exceed your expectations in every aspect of your stay.We truly appreciate your recognition of our efforts to provide outstanding service, maintain cleanliness, and offer convenient facilities for our guests. It was our pleasure to ensure that you had a comfortable and enjoyable time with us.Thank you once again for choosing Koura lodge. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.

2/10 Terrible

Douglas, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They had a water problem and placed us in an upgraded hotel called the Black Swan. Staff was wonderful and cooked me breakfast while waiting to accompany us to the Black Swan. Felt bad for them but the were wonderful and paid the $300 difference in the hotels.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent three nights at Koura Lodge. Its location is away from the busy area. It is quiet, luxurious and clean. Ideal for couples, friends, adult family members. The owner is very attentive and welcoming.
Stayed 3 nights in Jan 2024
Response from Arun on 31 Jan 2024
Thank you for sharing your wonderful experience at Koura Lodge! We're delighted to hear that you enjoyed our quiet and luxurious location, which provides an ideal haven for couples, friends, and adult family members. We pride ourselves on maintaining a high standard of cleanliness, and it's great to hear that it stood out to you during your stay. We genuinely appreciate your kind words about our attentive owner.At Koura Lodge, guest satisfaction is our top priority, and we're thrilled that we were able to provide you with a memorable experience. We look forward to welcoming you back in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the waterfront.
What a lovely find. Right on lake Rotorua with a private beach and jetty, this was an exceptional, though short, stay. Our host was charming. Fantastic breakfast and a great nights sleep in a very comfortable bed. In places, the property looked a little tired but overall, a real treat.
Stayed 1 night in Jan 2024
Response from Arun on 31 Jan 2024
Thank you for taking the time to share your experience at Koura Lodge! We're delighted to hear that you found us to be a lovely find and that you enjoyed our exceptional location right on Lake Rotorua, complete with a private beach and jetty. It's wonderful to know that you had a great night's sleep in our comfortable beds and enjoyed a fantastic breakfast to start your day.We appreciate your feedback regarding certain areas of the property looking a little tired. We constantly strive to maintain and improve our facilities, and we take your comments on board to enhance the overall experience for our guests.Thank you once again for choosing Koura Lodge, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!

10/10 Excellent

yoko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from koura lodge management on 1 Feb 2024
Thank you for you review and happy to hear that you have enjoyed your stay with us

10/10 Excellent

Nikhil

Stayed 1 night in Dec 2023
Response from koura lodge management on 1 Feb 2024
Thank you for you review and happy to hear that you have enjoyed your stay with us

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a real gem! Beautiful grounds, comfortable rooms, and the staff is absolutely fantastic. They did everything to make our stay relaxing and worry free. The sunrises from our porch were spectacular and the private beach is like a little slice of heaven. I would absolutely recommend this hotel and stay here again in a heartbeat. On a scale of 1-10, I give them an 11!!
Stayed 2 nights in Nov 2023
Response from koura lodge management on 17 Mar 2024
Thank you immensely for your glowing review of Koura Lodge! We're thrilled to hear that you found our hotel to be a real gem and that you had such a fantastic experience during your stay.It's wonderful to know that you enjoyed the beautiful grounds, comfortable rooms, and spectacular sunrises from your porch. Providing a serene and picturesque environment for our guests to relax and unwind is something we take great pride in.We're delighted that our staff went above and beyond to ensure your stay was relaxing and worry-free. Your satisfaction is our top priority, and we're thrilled that their efforts made a positive impact on your experience.We couldn't agree more about our private beach being a little slice of heaven, and we're delighted that you were able to enjoy it during your stay.Thank you for recommending Koura Lodge to others, and we would be absolutely thrilled to welcome you back for another memorable stay. Your kind words mean the world to us, and we're grateful for the opportunity to have hosted you.

10/10 Excellent

Christina, Riverside

Stayed 2 nights in Oct 2023
Response from koura lodge management on 17 Mar 2024
Thank you so much for taking the time to share your wonderful feedback about your stay at Koura Lodge! We're thrilled to receive a perfect 5 out of 5 It's fantastic to hear that you had such a positive experience during your time with us. We're delighted that you found our accommodations and amenities to your liking, and we're especially pleased that our staff contributed to making your stay enjoyable.Your satisfaction is our top priority, and we're grateful for your recognition of our efforts. Thank you for choosing Koura Lodge, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property.
Stayed 2 nights in Sep 2023

10/10 Excellent

Harium

Travelled with partner
Liked: Amenities
What an amazing find. The staff was sooo friendly and helpful. The view was wonderful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, peaceful even when you don't luck out and have the whole place to yourself. Lovely breakfast (way more than I was expecting) and really great staff. Helpful and friendly. Had an amazing stay, and already recommending it to friends.
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

LE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Just a lovely place for a couple of nights to get away!
Stayed 2 nights in Jul 2023

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great on lake location with nice views.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Tanvi

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property but would have liked more dining options on site since it’s distant from town
Stayed 2 nights in May 2023

10/10 Excellent

Matahiarii

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Formidable place secluded yet conveniently located near most attractions of Rotorua. The highlights of our short stay include the sauna and spa near the lake and our breakfast near the fireplace. We will definitely come back to Koura lodge and stay longer.
Stayed 1 night in Apr 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Lakeside Oasis
The lodge faces Rotorua Lake and is a stunning setting. Each day, you see black swans and ducks swimming in the lake. We stayed in Room 1, with perhaps the best lake view and nice porch facing the lake. The room is a little rustic, but clean and decent storage. Marlene (receptionist) was extremely helpful with our late check-in and dinner reservation. Great Breakfast in am.
Stayed 2 nights in Mar 2023

4/10 Poor

Pam

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Extremely clean and well looked after. Very kind staff who do a great job.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Koura Lodge was exceptional. The hospitality, the views, the breakfast, the room and the location were amazing! I highly recommend staying here.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, quiet. Beautiful views. Very friendly staff. Personal touches
Stayed 2 nights in Oct 2022

10/10 Excellent

Cynthia

Stayed 2 nights in Sep 2022

10/10 Excellent

Jordan

Stayed 2 nights in Sep 2022

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the serene surroundings and the lodge was absolutely gorgeous as we were the only ones booked in the night we had the run of the lodge and in the morning we had a beautiful cooked breakfast with a stunning view what more could you ask for as well the lodge and our room and surrounding areas were perfect very well kept grounds and very clean we would definitely stay here again if we are ever in Rototua again
Stayed 1 night in Sep 2022

10/10 Excellent

Alvin Pok Man

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel with waterside access.
Stayed 1 night in Sep 2022

10/10 Excellent

Fanaafi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience. Such a beautiful view from our room & impeccable services from Arun & his lovely wife. Breakfast was awesome, with the view over the lake. We most definitely will be returning. Thank you again Arun & your wife. A memorable trip indeed.
Stayed 1 night in Aug 2022

8/10 Good

Jacques

Liked: Cleanliness
Stayed 3 nights in Jul 2022

10/10 Excellent

Rachael

Liked: Amenities, property conditions & facilities
Beautiful lake front property, quite area. Rooms nicely presented Lovely staff
Stayed 2 nights in Jun 2022

10/10 Excellent

Shu Zhen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hideaway. Loved the hot tub, the view, the stars, and the amenities in the shower The best part was the staff who were sooo helpful when we have problems with our car and were so friendly! Breakfast by their staff was Legit, I had waffles with bacon They said their hope is for their guest to sleep well and eat well and we truly did. If you need a getaway to recharge yrself, this is the place to be
Stayed 1 night in May 2022

10/10 Excellent

Rizal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Koura Lodge was amazing! We woke up with an amazing lake view everyday and the breakfast served every morning was absolutely delicious! Arun and Sheryl were our host at the time and if you’re lucky enough to get them as hosts you’re going to have the best stay ever! They were extremely accomodating and the best host we had during our 11 day trip in NZ! Highly recommended 10/10
Stayed 2 nights in Apr 2022

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast the portions was amazing.
Stayed 1 night in Apr 2022

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place to have breakfast facing the lake.
Fabulous lakefront property. The suite was very spacious. The breakfast was the highlight of the stay sitting at the table on the deck facing the lake. The choice and delivery of the breakfast itself was superb.
Stayed 1 night in Jan 2022

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Ursula

Business traveller
Liked: Cleanliness, staff & service, amenities
Peaceful. Excellent staff. Delicious breakfast.
Stayed 5 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to have a few nights away.
Stayed 1 night in Dec 2021

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best romantic little spot in Rotorua
Koura lodge was amazing. We had a great stay and the amazing staff were more than accommodating to our jet lag. We will definitely be returning and could not recommend it enough. The spa on the lake is beautiful. Thank you to the staff and management for making our stay so special
Stayed 1 night in Apr 2021

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet relaxing retreat
Very nice location on the lake edge and very quiet at night. We even heard a morepork calling on the second night. We were greeted at the front door on arrival, which made a great first impression. The breakfast service was also excellent. The shared areas (kitchen, spa pool, sauna) were all well looked after and very clean - as was the room. We liked everything about this place except the bed which had a damaged mattress making our 2 nights very uncomfortable and it was disappointing it wasn't replaced after the first night when we made the staff aware of the problem.
Stayed 2 nights in Mar 2021

10/10 Excellent

judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just what we wanted
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Stayed 1 night in Feb 2021
Response from Koura Team on 14 Feb 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting with views over Lake Rotorua make this an ideal getaway
Stayed 2 nights in Feb 2021
Response from Koura Team on 14 Feb 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, comfortable and beautiful. Great breakfast.
Stayed 1 night in Dec 2019
Response from Simon on 2 Jan 2020
Thank you for staying with us. We are looking forward to hosting you again in the future. Best regards, Koura Lodge