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Rotorua
Rotorua
Holdens Bay
Holdens Bay
Free WiFi
Free WiFi
Hot tub
Hot tub
Hotel
Hotel
Guest rating 4+
Guest rating 4+
Business-friendly
Business-friendly

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 184 out of 386 reviews
5 - Excellent 48%
Rating 4 - Good. 132 out of 386 reviews
4 - Good 34%
Rating 3 - Okay. 45 out of 386 reviews
3 - Okay 12%
Rating 2 - Poor. 14 out of 386 reviews
2 - Poor 4%
Rating 1 - Terrible. 11 out of 386 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities
Write a review

1/5 Terrible

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Health department should be called for this place. Housekeeping should be fired. Cups and towels were dirty. My used teaspoons were put back dirty. Mould and bacteria in bathroom. Really disappointing for a business that calls itself a resort and spa. I am in the beauty and spa industry so hygiene is paramount. I would not recommend this place.
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lovely stay. Helpful and friendly staff, clean rooms with everything we needed. The deck area is generous and the fabulous view of the lake and Mokoia island.
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A nice property to stay at, but in a few small areas it’s looking a bit tired.... Attention to detail is lacking, with some small maintenance items need sorting. However bed and bathroom excellent. Both a good size. View over lake is great.
Stayed 1 night in Jul 2021

4/5 Good

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ease of access, the location in regard to the airport, the amenities.
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2021