Wai Ora Lakeside Spa Resort

Photo gallery for Wai Ora Lakeside Spa Resort

Lobby
2 outdoor pools, open 8 AM to 10:00 PM, pool umbrellas, pool loungers
2 outdoor pools, open 8 AM to 10:00 PM, pool umbrellas, pool loungers
40-inch LCD TV with cable channels, LED TV, Netflix
40-inch LCD TV with cable channels, LED TV, Netflix

Overview of Wai Ora Lakeside Spa Resort

Wai Ora Lakeside Spa Resort

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
77 Robinson Avenue, Holden's Bay, Rotorua, 3042

Explore the area

  • AirportRotorua (ROT-Rotorua Regional)4 min drive
  • Popular LocationTamaki Maori Village9 min drive
  • Popular LocationPolynesian Spa10 min drive
  • Popular LocationGovernment Gardens10 min drive

Choose dates to view prices

About this area

Rotorua

Wai Ora Lakeside Spa Resort is located in Holdens Bay, a neighbourhood in Rotorua. Te Amorangi Museum and Whakarewarewa: The Living Maori Village are cultural highlights, and some of the area's attractions include Skyline Rotorua and Rainbow Springs Kiwi Wildlife Park. Looking to enjoy an event or a game while in town? See what's going on at Racing Rotorua, or consider a night out at Matariki Hangi & Maori Cultural Performance. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area. Guests appreciate the hotel's quiet location.

What's nearby

  • Tamaki Maori Village - 9 min drive
  • Polynesian Spa - 10 min drive
  • Eat Street - 10 min drive
  • Government Gardens - 10 min drive
  • Matariki Hangi & Maori Cultural Performance - 10 min drive

Getting around

  • Hamilton (HLZ-Hamilton Intl.) - 80 min drive

Restaurants

  • Don Kebab - 6 min drive
  • Ciabatta Cafe and Bakery - 8 min drive
  • Herbs & Spice Thai Restaurant - 9 min drive
  • Yamato Japanese Restaurant - 9 min drive
  • The Art Cafe - 9 min drive

About this property

Wai Ora Lakeside Spa Resort

Beach hotel with a full-service spa and a conference centre
Guests of this beach hotel will appreciate convenient on-site amenities such as a steam room and massage/treatment rooms. All 30 soundproofed rooms provide free WiFi, free wired Internet and sofa beds. LCD TVs with cable channels and Netflix provide a bit of entertainment, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Wai Ora Lakeside Spa Resort offers 30 forms of air-conditioned accommodation with a safe and complimentary bathrobes. Rooms open to balconies or patios. This accommodation has separate dining areas and is furnished with single sofa beds. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 4 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wai Ora Spa has 1 treatment room. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open selected days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle up to 8 kilometers

Food and drink

  • 1 bar

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Sauna
  • Steam room

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English

Business services

  • Business centre
  • Conference centre
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open selected days
  • Hot tub
  • Steam room
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch LED TV
  • TV channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Dining room
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.75 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from January to December
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 187 out of 392 reviews
5 - Excellent 48%
Rating 4 - Good. 134 out of 392 reviews
4 - Good 34%
Rating 3 - Okay. 46 out of 392 reviews
3 - Okay 12%
Rating 2 - Poor. 14 out of 392 reviews
2 - Poor 4%
Rating 1 - Terrible. 11 out of 392 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wai Ora was surprisingly a hidden treat away from the bustle of Rotorua. Set on the lakefront, in quiet surroundings. The rooms looked to have been recently upgraded, they were both modern, great showers! The spa area was lovely to relax in at the end of the day. Note, the restaurant opens on a very limited basis due to COVID, so you will need to drive to Rotorua to buy food. The bar is closed.
Stayed 2 nights in Jan 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Jan 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities
the hotel has good attractions such as spars, views of the lagoon, but the rooms are in need of a deep cleaning, the bathroom tiles have a lot of mold, the bathroom water drainage system (bath) is in need of a good cleaning and Bath water goes down very slowly and there is flooding in the bathroom, the bathroom sink is also a very bad drainage system.
Stayed 4 nights in Jul 2021

1/5 Terrible

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Health department should be called for this place. Housekeeping should be fired. Cups and towels were dirty. My used teaspoons were put back dirty. Mould and bacteria in bathroom. Really disappointing for a business that calls itself a resort and spa. I am in the beauty and spa industry so hygiene is paramount. I would not recommend this place.
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Jul 2021