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2 outdoor pools, open 8 AM to 10:00 PM, pool umbrellas, pool loungers
2 outdoor pools, open 8 AM to 10:00 PM, pool umbrellas, pool loungers
40-inch LCD TV with cable channels, LED TV, Netflix
40-inch LCD TV with cable channels, LED TV, Netflix

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant

Explore the area

    AirportRotorua (ROT-Rotorua Regional)4 min drive
    Popular LocationTamaki Maori Village9 min drive
    Popular LocationMatariki Hangi & Maori Cultural Performance10 min drive
    Popular LocationPolynesian Spa13 min drive

Choose dates to view prices

  • Panoramic Studio Suite, 1 King Bed, Lake View

    5/5 guest room rating

    Room amenities

    • 49 sq m
    • Sleeps 2
    More detailsPanoramic Studio Suite, 1 King Bed, Lake View
  • Superior Suite

    4.8/5 guest room rating

    Room amenities

    • 49 sq m
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsSuperior Suite
  • Deluxe Studio

    4.6/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsDeluxe Studio

About this area

Rotorua

Wai Ora Lakeside Spa Resort is located in Rotorua. Skyline Rotorua is a popular attraction and the area's natural beauty can be seen at Lake Rotoiti and Lake Rotorua. Looking to enjoy an event or a game while in town? See what's happening at Racing Rotorua or Rotorua International Stadium. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area. Guests appreciate the hotel's quiet location.
Visit our Rotorua travel guide
Popular Location

What's nearby

  • Tamaki Maori Village - 9 min drive
  • Matariki Hangi & Maori Cultural Performance - 10 min drive
  • St. Faith's Anglican Church - 12 min drive
  • Polynesian Spa - 13 min drive
  • Eat Street - 13 min drive

Getting around

  • AirportHamilton (HLZ-Hamilton Intl.) - 80 min drive

Restaurants

  • Mokoia Restaurant — 1 min walk
  • Yamato Japanese Restaurant - 9 min drive
  • Capers Epicuran - 9 min drive
  • Zippy Central - 9 min drive
  • Hennessys Irish Bar - 9 min drive

About this property

Wai Ora Lakeside Spa Resort

Beach hotel with a full-service spa and a conference centre
Guests of this beach hotel will appreciate convenient on-site amenities such as a steam room and massage/treatment rooms. All 30 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. LCD TVs with cable channels and Netflix provide a bit of entertainment, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Wai Ora Lakeside Spa Resort offers 30 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 the outdoor swimming pools and 4 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wai Ora Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free local area shuttle up to 8 kilometers

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: NZD 7.50-25.00 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Dry cleaning service
  • Free area shuttle
  • Laundry facilities
  • Fridge
  • Separate dining area
  • Soundproofed rooms

Conveniences

  • Free newspapers in reception
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • German
  • Hindi
  • Indonesian
  • Japanese

Business services

  • 1 meeting room
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch LED TV
  • TV channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining room
  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in between 3:00 PM and 9:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 7.50 and NZD 25.00 per person (approximately)
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 2.75 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available

We should mention

The seasonal pool will be open from January to December
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Frequently asked questions

Can I cancel my reservation for free at Wai Ora Lakeside Spa Resort and receive a full refund?
Yes, Wai Ora Lakeside Spa Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Wai Ora Lakeside Spa Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Wai Ora Lakeside Spa Resort have a pool?
Yes, this property has 2 outdoor pools. Pool access is from 8 AM to 10:00 PM.
Is Wai Ora Lakeside Spa Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Wai Ora Lakeside Spa Resort?
Wai Ora Lakeside Spa Resort doesn't offer parking.
What time is check-in at Wai Ora Lakeside Spa Resort?
Check-in is from 3:00 PM to 9:00 PM. Early check-in is available for a fee of NZD 50.00 (subject to availability).
What time is check-out at Wai Ora Lakeside Spa Resort?
Checkout is at 11 AM. Late checkout is available for NZD 50.00 (subject to availability).
Where is Wai Ora Lakeside Spa Resort located?
Situated in Rotorua, this luxury hotel is 0.3 mi (0.4 km) from Te Amorangi Museum and within 6 miles (10 km) of Polynesian Spa and Lake Rotoiti. Rotorua Golf Club and Government Gardens Golf are also within 6 miles (10 km).
4.2
Very good
5 - Excellent
179
4 - Good
126
3 - Okay
42
2 - Poor
13
1 - Terrible
8

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Property conditions & facilities, room comfort
Where's the Spa Resort?
After waiting 10mins for someone to come to front desk for check in, the lady was lovely. She was the only one. After that, the service was soso, not much smiling or pleasantries. Eating at the desk is a little off putting.The superior suite was very spacious and well set out for myself and one child. Nice, comfy decor. Only gripe was cobwebs on the ceiling and a very murky glass shower screen with a broken seal. Otherwise was very good standard of cleanliness. Lucky we booked the suite as the in room spa was great! The outside SPA experience was very disappointing as far as a SPA RESORT goes. One outside spa seemed to be in operation and one very small, very shallow luke warm puddle. We didn't use that at all. I know I could have asked about the spa services but found it strange that wasn't advertised in the room with info. I looked online and in the end we visited an outside thermal pool location where I had a spa treatment. The Resort's Spa side would have made more money off me if they had a more pleasant offering. We didn't end up using the restaurant either as it felt empty and maybe that was a sign it wasn't any good. All in all the room was comfortable and perhaps because of that I might stay again. The whole resort could do better if they marketed better and perhaps smiled a bit.
Stayed 5 nights in Jul 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was awesome, we really appreciated being shown around. The spas and pools were lovely. Only feedback would be the spa closest to the steam room doesn’t appear to be as hot as the other one at the back even though the temperatures say they’re the same on the screen, so maybe needs some maintenance? But otherwise we loved our stay.
Stayed 2 nights in May 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Overall a very nice place to stay. Clean and spacious. Bit tricky to get luggage in/out as they are a couple of short steps to navigate in more than one place but there are ramps for handicap or rolling luggage (just look around as they aren't always easy to spot). They also have a lift to get to the second floor as well. Food is good - the breakfasts were nice and they do offer dinner in the restaurant on site as well (although a bit expensive).
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at the bottom of a residential road, giving access to Lake Rotorua. It is a beautiful, quiet and relaxing setting.
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was amazing, i can highly recommend
Stayed 2 nights in Mar 2020

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