Overview of Wai Ora Lakeside Spa Resort

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Guest reviews

4.3 / 5Excellent
346 reviews


  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning


What's nearby

AirportRotorua (ROT-Rotorua Regional)4 min drive
Popular LocationRotorua i-SITE Visitor Centre11 min drive
Popular LocationTamaki Maori Village12 min drive
Popular LocationPolynesian Spa13 min drive

Choose dates to view prices

  • Deluxe Studio

    Deluxe Studio

    Room amenities

    • Sleeps 2
    Show details
  • Superior Suite

    Superior Suite

    Room amenities

    • Sleeps 3
    Show details
  • Panoramic Studio Suite, 1 King Bed, Lake View

    Panoramic Studio Suite, 1 King Bed, Lake View

    Room amenities

    • 49 sq m
    • Sleeps 2
    Show details

About this area


Wai Ora Lakeside Spa Resort is located in Rotorua. Polynesian Spa is a notable landmark, and the area's natural beauty can be seen at Lake Rotoiti and Lake Rotorua. Looking to enjoy an event or a game while in town? See what's happening at Racing Rotorua or Rotorua International Stadium. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area. Our guests appreciate the hotel's quiet location.

Popular Location

What's nearby

  • Rotorua i-SITE Visitor Centre - 11 min drive
  • Tamaki Maori Village - 12 min drive
  • Rotorua Night Market - 12 min drive
  • Eat Street - 13 min drive
  • Polynesian Spa - 13 min drive

Getting around

  • Hamilton (HLZ-Hamilton Intl.) - 90 min drive


  • Where to eat
  • Mokoia Restaurant – Fine-dining restaurant with a bar. Serves breakfast, lunch and dinner daily. Reservations required.

About this property

Wai Ora Lakeside Spa Resort

Beach hotel with a full-service spa and a conference centre
Guests of this beach hotel will appreciate convenient on-site amenities such as a steam room and massage/treatment rooms. All 30 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Guests can enjoy jetted bathtubs, and other standard amenities include balconies or patios, separate dining areas and separate sitting areas.
Wai Ora Lakeside Spa Resort offers 30 forms of air-conditioned accommodation with DVD players and minibars. Rooms open to balconies or patios. This accommodation offers separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities


Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free local area shuttle up to 8 kilometers

Food and drink

Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: NZD 7.50-25.00 per person
1 restaurant
1 bar
24-hour room service

Things to do

2 outdoor pools
4 hot tubs
Full-service spa
Steam room

Family friendly

2 outdoor pools
Dry-cleaning service
DVD player
Free local area shuttle
Laundry facilities
Rollaway/extra beds (surcharge)
Separate dining area
Soundproofed rooms


Free newspapers in reception
No lifts

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken


Business services

1 meeting room
Business centre
Conference centre


Pool sunloungers
Pool umbrellas


Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage/treatment rooms
Hot tub
Steam room


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)


Smoke-free property

Room amenities


Air conditioning
Premium bedding
Rollaway/extra beds (surcharge)


Free toiletries
Jetted bathtub
Separate bathtub and shower


40-inch LED TV
TV channels
DVD player
Premium channels
Streaming services

Food and drink

Coffee/tea maker
Dining room

Outdoor space

Balcony or patio


Iron/ironing board
Separate sitting area



Check-in between 3 PM and 10 PM
Early check-in subject to availability
Minimum check-in age - 18


Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

  • The front desk is open daily from 7 AM - 10 PM. <br />


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.

Payment types

Diners Club
American Express

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 7.50 and NZD 25.00 per person (approximately)
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2.75 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The seasonal pool will be open from January to December.Pool access available from 8 AM to 10:00 PM Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

  • Wai Ora Lakeside Spa Resort Rotorua
  • Wai Ora Lakeside Spa Resort
  • Wai Ora Lakeside Spa Rotorua
  • Wai Ora Lakeside Spa
  • Wai Ora Lakeside Hotel
  • Wai Ora Lakeside Resort

Guest reviews



5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is at the bottom of a residential road, giving access to Lake Rotorua. It is a beautiful, quiet and relaxing setting.

Stayed 1 night in Mar. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff. Good location. Spa hot tubs good. Pool nice

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful Lakeview. Clean room. Friendly staff....

Stayed 2 nights in Feb. 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb. 2020


    • Liked: Cleanliness
    • Disliked: Staff & service

    Not sure why the ratings are so high for this place. We stayed one night and frankly it was disappointing. Arrived to a hotel absolutely inundated with trout flys. They were litwrwlly everywhere. Opened our door for 2 seconds and had dozens of them in the room. Room itself was nice and spacious, clean and well appointed. Hotel flyer said breakfast ran till 10:30am. Reception directed us to the restaurant only for another lady to tell us that it was too quiet so breakfast ended at 10am and the chef had gone home.........ahhhh hello that's not how hospo works sorry. Unlikely to return.

    Stayed 1 night in Feb. 2020