This traveller didn’t leave comments with their review
Stayed 1 night in Jul 2020
Photo gallery
Guest reviews
Very good
364 reviews
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Air conditioning
Spa
Restaurant
Breakfast Available
Cleaning and safety practices
Cleaned with disinfectant
Map
77 Robinson Avenue, Holden's Bay, Rotorua
Explore the area
Rotorua (ROT-Rotorua Regional)4 min drive
Tamaki Maori Village9 min drive
Polynesian Spa12 min drive
Blue Baths13 min drive
Choose dates to view prices
Deluxe Studio
Photos of Deluxe Studio
Deluxe Studio
4.6/5 guest room ratingMore detailsRoom amenities
- 25 sq m
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed or 2 Single Beds
25 square metres m2 soundproofed room with a balcony/patio
Layout – Dining area and sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LCD TV with premium channels and Netflix
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium beddingBathroom – Private bathroom, bathrobes, slippers and free toiletries
Practical – Safe, iron/ironing board and desk
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
Superior Suite
Photos of Superior Suite
Superior Suite
4.8/5 guest room ratingMore detailsRoom amenities
- 49 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 King Bed or 2 Single Beds
49 square metres m2 soundproofed room with a balcony/patio
Layout – Bedroom, dining area and sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LCD TV with premium channels and Netflix
Food & Drink – Fridge, minibar, microwave and coffee/tea maker
Sleep – Premium beddingBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, iron/ironing board and desk; rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Non-Smoking
Panoramic Studio Suite, 1 King Bed, Lake View
Photos of Panoramic Studio Suite, 1 King Bed, Lake View
Panoramic Studio Suite, 1 King Bed, Lake View
5/5 guest room ratingMore detailsRoom amenities
- 49 sq m
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
49 square metres m2 soundproofed room with a balcony/patio
Layout – Dining area and sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LCD TV with premium channels and Netflix
Food & Drink – Fridge, minibar, microwave and coffee/tea maker
Sleep – Premium beddingBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, iron/ironing board and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Non-Smoking
About this area
Rotorua
Wai Ora Lakeside Spa Resort is located in Rotorua. Polynesian Spa is a notable landmark, and the area's natural beauty can be seen at Lake Rotoiti and Lake Rotorua. Looking to enjoy an event or a game while in town? See what's happening at Racing Rotorua or Rotorua International Stadium. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area. Our guests appreciate the hotel's quiet location.
Visit our Rotorua travel guideWhat's nearby
- Tamaki Maori Village - 9 min drive
- Polynesian Spa - 12 min drive
- Rotorua Night Market - 12 min drive
- Blue Baths - 13 min drive
- Eat Street - 13 min drive
Getting around
- Hamilton (HLZ-Hamilton Intl.) - 80 min drive
Restaurants
- Mokoia Restaurant — 1 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and public transport
- No on-site parking available
- Free local area shuttle up to 8 kilometers
Food and drink
- Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: NZD 7.50-25.00 per person
- 1 restaurant
- 1 bar
- 24-hour room service
Things to do
- 2 outdoor pools
- 4 hot tubs
- Full-service spa
- Sauna
- Steam room
Family friendly
- 2 outdoor pools
- Dry-cleaning service
- Free local area shuttle
- Laundry facilities
- Fridge
- Separate dining area
- Soundproofed rooms
Conveniences
- Free newspapers in reception
- No lifts
Guest services
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Front desk (limited hours)
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
- Filipino
- German
- Hindi
- Indonesian
- Japanese
Business services
- 1 meeting room
- Business centre
- Conference centre
Outdoors
- Garden
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - prenatal
- Massage/treatment rooms
- Sauna
- Hot tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Premium bedding
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
Entertainment
- 40-inch LED TV
- TV channels
- Netflix
- Premium channels
- Streaming services
Food and drink
- Coffee/tea maker
- Dining room
- Minibar
- Fridge
Outdoor space
- Balcony or patio
More
- Desk
- Iron/ironing board
- Phone
- Safe
- Separate sitting area
- Slippers
- Soundproofing
Policies
Check-in
Check-in between 3:00 PM and 9:00 PM
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
Special check-in instructions
The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: NZD 50.00 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between NZD 7.50 and NZD 25.00 per person (approximately)
- Early check-in fee: NZD 50.00 (subject to availability)
- Late check-out fee: NZD 50.00 (subject to availability)
- Credit card charges are subject to a surcharge of 2.75 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property advises that enhanced cleaning measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
We should mention
The seasonal pool will be open from January to December
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Property is also known as
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Frequently asked questions
Guest reviews
4.4
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.2
Property condition
This traveller didn’t leave comments with their review
Stayed 1 night in Jul 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was awesome, we really appreciated being shown around. The spas and pools were lovely. Only feedback would be the spa closest to the steam room doesn’t appear to be as hot as the other one at the back even though the temperatures say they’re the same on the screen, so maybe needs some maintenance? But otherwise we loved our stay.
Stayed 2 nights in May 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Overall a very nice place to stay. Clean and spacious. Bit tricky to get luggage in/out as they are a couple of short steps to navigate in more than one place but there are ramps for handicap or rolling luggage (just look around as they aren't always easy to spot). They also have a lift to get to the second floor as well. Food is good - the breakfasts were nice and they do offer dinner in the restaurant on site as well (although a bit expensive).
Stayed 2 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at the bottom of a residential road, giving access to Lake Rotorua. It is a beautiful, quiet and relaxing setting.
Stayed 1 night in Mar 2020