- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully comfortable and tidy
Stayed 1 night in Mar 2020
Photo gallery
Guest reviews
Good
802 reviews
Guests rated this property 3.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Restaurant
- Gym
- Breakfast Available
Map
328-348 Fenton Street, Rotorua
Explore the area
Whakarewarewa: The Living Maori Village11 min walk
Whakarewarewa Thermal Reserve1 min drive
Rotorua Central Mall3 min drive
Rotorua (ROT-Rotorua Regional)10 min drive
Choose dates to view prices
Standard Queen
Photos of Standard Queen
Standard Queen
4/5 guest room ratingMore detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed and 1 Large Single Bed
24 square metres m2 room with a balcony/patio
Internet – Free WiFi
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Heating, ceiling fan and daily housekeeping
Accessibility – Wheelchair accessible and grab bar near toilet
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior 2 Queen
Photos of Superior 2 Queen
Superior 2 Queen
More detailsRoom amenities
- 26 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Queen Beds
26 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning, heating and daily housekeeping
Accessibility – Wheelchair accessible and grab bar near toilet
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityStandard Twin Room
Photos of Standard Twin Room
Standard Twin Room
4.1/5 guest room ratingMore detailsRoom amenities
- 24 sq m
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 2Max children: 2
Room details
1 Queen Bed and 1 Large Single Bed or 2 Queen Beds
24 square metres m2 room with a balcony/patio
Internet – Free WiFi
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Heating, ceiling fan and daily housekeeping
Accessibility – Grab bar in bath, wheelchair accessible, wheelchair-width doorways and roll-in shower
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior Queen
Photos of Superior Queen
Superior Queen
4.4/5 guest room ratingMore detailsRoom amenities
- 26 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed and 1 Single Bed
26 square metres m2 room with city views
Internet – Free WiFi (3-device limit)
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning, heating and daily housekeeping
Accessibility – Wheelchair accessible and grab bar near toilet
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Rotorua
Located in Rotorua, Copthorne Hotel Rotorua is in the business district. Skyline Rotorua is a popular attraction and the area's natural beauty can be seen at Lake Rotorua and Lake Rotoiti. Rainbow Springs Kiwi Wildlife Park and Agroventures are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.
Visit our Rotorua travel guideWhat's nearby
- Whakarewarewa: The Living Maori Village - 11 min walk
- Whakarewarewa Thermal Reserve - 1 min drive
- Rotorua Central Mall - 3 min drive
- Tamaki Maori Village - 3 min drive
- Polynesian Spa - 6 min drive
Getting around
- Rotorua (ROT-Rotorua Regional) - 10 min drive
Restaurants
- Jimmy Cooks Kiwi Kitchen — 1 min walk
About this property
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self parking
Food and drink
Cooked-to-order breakfast available for a fee daily 6:30 AM–10 AM: NZD 17.50-25.00 per person
1 restaurant
1 bar
24-hour room service
Things to do
Fitness centre
Outdoor pool
Family friendly
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge
Conveniences
Banquet hall
Lift
Free newspapers in reception
Library
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Wedding services
Languages spoken
Chinese
English
Business services
Business centre
Computer station
Meeting rooms
Outdoors
Garden
Picnic area
Terrace
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
Smoke-free property
TV in reception
Room amenities
Bedroom
Blackout drapes/curtains
Free cots/infant beds
Heating
Linens
Bathroom
Free toiletries
Hairdryer
Shower/bathtub combination
Towels
Entertainment
32-inch TV
Satellite channels
Food and drink
Electric kettle
Fridge
More
Connecting rooms available
Desk
Free newspapers (weekdays)
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Free cots (infant beds)
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between NZD 17.50 and NZD 25.00 per person (approximately)
- Credit card charges are subject to a surcharge of 2 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property.
- Social distancing measures are in place and guests are provided with hand sanitiser.
- Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®
Property is also known as
Copthorne Hotel Rotorua
Copthorne Rotorua
Rotorua Kingsgate Hotel
Frequently asked questions
Guest reviews
3.7
Cleanliness
3.9
Service and Staff
3.6
Amenities
3.3
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and tidy and staff were very helpful ,a lack of airconditioning /heating was a bummer
Stayed 2 nights in Mar 2020
This traveller didn’t leave comments with their review
Stayed 1 night in Feb 2020
- Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool, handy position to shops etc. Was easy to find and get in and out of
Stayed 1 night in Mar 2020
- Disliked: Amenities, property conditions & facilities
The pool was lovely, best part of our stay. Our room was dissapointing, bathroom old and toilet drips when it does work propally. Not enough towels, soap or bathwash. No towels provided for the pool. We wanted dinner without going out and there were no menus for Cheers bar or the resturant. Not even the room service menu. TV was waste of time. Can't believe theres no sky or anything at a surposed 4star hotel. Picture was so fuzzy could hardy see even if you could find a channel. I could list more disapoinments but im just glad we are only staying for a night. Most backbackers I've stayed in are nicer than this hotel. A flat 3star and thats being kind.
Stayed 1 night in Feb 2020