5/5 Excellent
Yelena
Travelled with family
27 Mar. 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Photo gallery
Guest reviews
3.7 out of 5 Good
802 reviews
Guests rated this property 3.7/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
Restaurant
Gym
Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
Map
328-348 Fenton Street, Rotorua
Explore the area
Whakarewarewa Thermal Reserve1 min drive
Rotorua Central Mall3 min drive
Polynesian Spa7 min drive
Rotorua (ROT-Rotorua Regional)10 min drive
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Standard Queen
Photos of Standard Queen
Standard Queen
4/5 guest room ratingMore detailsRoom amenities
- 24 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed and 1 Large Single Bed
24 square metres m2
Internet – Free WiFi
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Heating, ceiling fan and daily housekeeping
Accessibility – Grab bar in bath
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior 2 Queen
Photos of Superior 2 Queen
Superior 2 Queen
More detailsRoom amenities
- 26 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Queen Beds
26 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning, heating and daily housekeeping
Accessibility – Grab bar in bath
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityStandard Twin Room
Photos of Standard Twin Room
Standard Twin Room
4.1/5 guest room ratingMore detailsRoom amenities
- 24 sq m
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 2Max children: 2
Room details
1 Queen Bed and 1 Large Single Bed or 2 Queen Beds
24 square metres m2
Internet – Free WiFi
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Heating, ceiling fan and daily housekeeping
Accessibility – Grab bar in bath, wheelchair accessible, roll-in shower and wheelchair-width doorways
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior Queen
Photos of Superior Queen
Superior Queen
4.4/5 guest room ratingMore detailsRoom amenities
- 26 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed and 1 Single Bed
26 square metres m2 room with city views
Internet – Free WiFi (3-device limit)
Entertainment – 32-inch TV with satellite channels
Food & Drink – Fridge, electric kettle and 24-hour room service
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, free weekday newspaper and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning, heating and daily housekeeping
Accessibility – Grab bar in bath
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Rotorua
Located in Rotorua, Copthorne Hotel Rotorua is in the business district. Skyline Rotorua is a popular attraction and the area's natural beauty can be seen at Lake Rotorua and Lake Rotoiti. Rainbow Springs Kiwi Wildlife Park and Agroventures are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.
What's nearby
- Whakarewarewa Thermal Reserve - 1 min drive
- Rotorua Central Mall - 3 min drive
- Tamaki Maori Village - 3 min drive
- Polynesian Spa - 7 min drive
- Redwoods Whakarewarewa Forest - 7 min drive
Getting around
- Rotorua (ROT-Rotorua Regional) - 10 min drive
Restaurants
- Jimmy Cooks Kiwi Kitchen — 1 min walk
About this property
Awards and affiliations
Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitisation guidelines of We Clean. We Care. We Welcome. (Millennium)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free uncovered self parking
Food and drink
- Cooked-to-order breakfast available for a fee daily 6:30 AM–10 AM: NZD 17.50-25.00 per person
- 1 restaurant
- 1 bar
- 24-hour room service
Things to do
- Fitness centre
- Outdoor pool
- Hot tub
Family friendly
- Dry-cleaning service
- Free cots/infant beds
- Laundry facilities
- Outdoor pool
- Fridge
Conveniences
- Banquet hall
- Lift
- Free newspapers in reception
- Library
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
Business services
- Business centre
- Computer station
- Meeting rooms
Outdoors
- Garden
- Picnic area
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Blackout drapes/curtains
- Free cots/infant beds
- Heating
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Shower/bathtub combination
- Towels
Entertainment
- 32-inch TV
- Satellite channels
Food and drink
- Electric kettle
- Fridge
More
- Connecting rooms available
- Desk
- Free newspapers (weekdays)
- Iron/ironing board
- Phone
- Safe
Policies
Check-in
Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Free cots (infant beds)
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between NZD 17.50 and NZD 25.00 per person (approximately)
- Credit card charges are subject to a surcharge of 2 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
We should mention
The seasonal pool will be open from January to December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
This Hotel property has been rated 4 stars.
Property is also known as
Copthorne Hotel Rotorua
Copthorne Rotorua
Rotorua Kingsgate Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua
Frequently asked questions
3.7
Good
802 reviews3.7/5
Cleanliness
3.9/5
Staff & service
3.6/5
Amenities
3.3/5
Property conditions & facilities
4/5 Good
Verified traveller
Travelled with family
23 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
4/5 Good
Verified traveller
4 Mar. 2020
Stayed 1 night in Feb 2020
4/5 Good
Verified traveller
Travelled with partner
3 Mar. 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
3/5 Okay
Verified traveller
Travelled with group
22 Feb. 2020
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
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