Old Aurora Hotels, New Orleans

"Very beautiful hotel. "

"Nice "

"Everything was clean and staff was very nice and helpful. "

"Room had no view of anything except the back of buildings really not a nice scene . Breakfast was fantastic staff was very nice Mr Ariel Francis was there with a smile everytime we saw him . He’s really the best .Krieg Thompson was fantastic also we wasn’t able to get the VIP PACKAGE but he understood and didn’t try to force it on us. I would come back but would be more pacific in what type of room I want ."

"The property itself is clean and visually appealing, and the bathrooms were well-maintained with consistently hot water, which I appreciated. However, several aspects of the experience fell short. The bedding was minimal - only what felt like a thin top sheet - which made for an uncomfortable night’s sleep. Communication was also a recurring issue; reaching the front desk by phone required multiple attempts (often 8–9 calls in a row), and this happened more than once. Service was inconsistent. The night shift and valet staff were friendly and helpful, but the morning and daytime staff seemed disengaged and often redirected questions rather than assisting directly. Valet is $50 per night, and even then, I had to request my receipt multiple times before receiving it. There were also unexpected extra charges. Bag storage is $2 per item, regardless of size - even for something as small as a shopping bag or fanny pack - which felt excessive. Additionally, there is no breakfast offered on-site. While there is a coffee shop attached to the building, I would recommend exploring other nearby options instead. Overall, while the hotel looks nice and has some positives, the service, communication, and added fees significantly impacted the experience."

"Aside from a disappointing/frustrating experience with a young man at the front desk (with whom we interacted multiple times during our stay), this was a wonderful hotel in an ideal location, and we would definitely stay there again."

"Very clean, great location "

"Staffs are very friendly and very convenient location."

"My airport taxi was unable to park at the curb, and the Porter would not let him wait for me to get my bag. This has caused considerable inconvenience. With the exception of J, the concierge, no one in the hotel was able to provide even a few minutes charge for my phone. The front desk was helpful when I could not find my glasses. The area is incredibly loud, the view poor, but the Bourbon Restaurant is nice. There is a lot of skunkweed smell surrounding the exterior perimeter of the hotel so keep that in mind. I would avoid staying here again and regrettably cannot recommend even though the staff is very friendly and tries to help."