Ngoc Khanh Hotels, Hanoi

"Really enjoyed staying at this place, especially for the price. There were a few minor inconveniences, but other than that it was a great experience. "

"My second time staying at Hanoi Royal Premium Hotel and I absolutely love it. The location is perfect, being right in the middle of the old quarter, but away from noisy bars, which makes it quiet for sleeping at night and is within walking distance of major sites. The rooms are nicely decorated and are cleaned every day, and the minibar items are cheap and restocked every day. The WiFi is reliable and very fast. All of the staff that work there are very friendly and helpful, especially Ms. Anna, who always comes to chat to you at breakfast, and every other time she sees you throughout the day. I lost all of my bank cards in an accident, and Anna helped me out by arranging for a money transfer instead, which was perfect, and meant that I didn't have to cut my holiday short. The second time I arrived at the hotel very early in the morning from Ninh Binh, the staff allowed me to check in early so that I didn't have to hang around all day. The selection of food available for breakfast was very good, and they have a good cooked breakfast selection too. If you are looking for a bit of luxury and hospitality, then you won't be disappointed in this hotel. I would definitely stay at this hotel again when I return to Hanoi. "

"Great location, clean and comfortable room, we enjoyed our time!"

"Loved the staff"

" I recently stayed at [ The Royal Place 2], and I must say, the staff was incredible! From the moment I arrived, I felt welcomed and valued. They went above and beyond to ensure my comfort, making my stay truly enjoyable. Every interaction was friendly and professional, reminding me how important great service is in the hospitality industry. I genuinely wish every hotel I visited had such dedicated."

"The attentiveness of the staff without being intrusive . The cleanliness of the property . The fantastic choice of breakfast . "

"My family and I booked two rooms for 5 days and chose it for the great location. The staff went above and beyond during our stay- starting from a late flight check in, to ensuring our rooms were right next to each other, booking amazing day trips to Ninh Binh & Halong Bay, to booking a shuttle to the airport and ensuring we had coffee for our departure. We were already blown away at how attentive the staff was but after our departure to our next city it was the cherry on top. My mother forgot an item in her room. We contacted the Hotel and not only were they able to find the item in a few hours, but they also shipped it to our next hotel! My mother was elated and we are so thankful for the patience and kindness that the staff has for each guest. "

"Breakfast by the pool is excellent. Perfect poached eggs and lots of Vietnamese and Western choices. All fresh with staff very attentive."

"This is a lovely hotel in a very convenient location in Hanoi. The service is outstanding throughout the hotel—everyone is incredibly kind and helpful. The breakfast buffet is excellent, with great vegan options which was important for me. I highly recommend the rooftop bar too, as well as the spa! Would definitely stay here again! "