Fairmont in Hanoi

"Everything was perfect."

"Wonderful staff. Good facilities. Lovely roof top view. "

"Easiest the best hotel I've stayed at in Hanoi. Staff can't do enough to keep guests happy, was offered a complimentary spa treatment and free mini fridge. Booked a room with a terrace and it meets any 5 star standards you might have. Strongly recommend the hotel."

"We had an amazing stay, with great service from Russell and Kylie. The hotel itself located conveniently for the Old Quarter and has a lovely rooftop pool area. We’d definitely stay again."

"I stayed here for two nights and I loved it. The room was very clean, comfortable, and I slept really well, which I appreciated so much. The staff were super friendly and kind, and the balcony and rooftop were beautiful. I enjoyed spending time there. At the end of my stay they even gave me a hotel bag as a gift. It was such a sweet gesture, especially because I actually needed one haha Overall my experience was amazing. I felt great there and I would stay again for sure if I return to Hanoi. I really recommend it! "

"This is a very friendly and helpful local hotel. The room is clean and you have everything you need. The location is good, you can walk everywhere you need to go in the Old Quarter and beyond. Breakfast is located at another hotel just down the street. If you want a local experience and not the corporate western hotels then choose the Hanoi Lotus Boutique Hotel! "

"Very clean"

"The staff were amazing, very friendly and made us feel at home. They gave us local suggestions and it was easy to communicate with them while we were out exploring, via whatsapp. They offered us a free upgrade to a room with a city view which was a nice touch. The rooms were clean and comfortable. The breakfast has lots of options; fruit, juices, meat, eggs, pho, dumplings, spring rolls etc. everything from check in to check out and laundry service were seamless."

"이 호텔은 가격 대비 훌륭한 가치가 있으며, 직원들에 대해 충분히 칭찬할 수 없습니다! 모두 친절했고, 제가 택시에 가방을 두고 내렸을 때(모든 귀중품이 들어 있는) 도와주기 위해 최선을 다했습니다! 한 시간 안에 안전하게 되돌려받았습니다. 호텔은 하노이 중심부에 이상적으로 위치해 있으며, 모든 것이 도보로 이동할 수 있는 거리에 있었습니다. 여행 관련 일을 담당하는 안나는 아주 다정하고 따뜻한 친근한 여성으로 영어를 매우 잘합니다. 여행이나 관광 정보가 필요하면 미아가 도와줄 수 있습니다. 미아는 하노이 힐튼(감옥)을 추천했는데, 방문할 가치가 충분했습니다. 접수 담당 직원 중 한 명인 캔은 다시 한 번 친절하고 도움이 되는 멋진 여성입니다. 오후 접수를 담당하는 ĐA는 항상 미소를 지으며 매우 친절하고 도움이 됩니다. 로열 프리미엄의 모든 분들께 감사드립니다. 저희는 하노이에서 멋진 시간을 보냈으며, 딸 제스가 하자잉 루프에서 돌아오는 동안 머무를 수 있도록 도와주신 특별한 감사도 전합니다!"