Farnham Royal Hotels, Slough

"Used the pod from airport to hotel - really easy. Used the bar - shame the barmaid was more interested in somebody else's conversation than serving us - had to tell her 3 times about our order. If we go out of terminal 5 again we will use this hotel again."

"I was pleasantly surprised how nice the property was. "

"I was cheated by the Reception staff. I paid 400 pounds to upgrade to a SUITE and was allocated a single room with bathroom. When I complained to the Manager that a hotel Suite is classified as a bedroom plus a sitting room, he disagreed and told me that in his hotel a Suite was a bedroom with a bathroom!! This is the worst hotel I have ever stayed at, and I travel at least 6 times a year. Another problem was trying to book an afternoon tea for 4 friends that were visiting me. It took four people to find out what they should do for afternoon tea. When it arrive, it was quite awful. All in all , this was a really terrible experience and a waste of money."

"All was well q"

"Great location in Kensington and reasonably priced for London. Although our 10th floor room was a bit old fashioned, it was clean & comfortable and had a great view out."

"Rooms and hotel very clean. Staff were very helpful and supportive. "

"Ended up here after a last minute flight cancellation. More than enough for the circumstances - comfortable bed, plenty of TV, and the staff were lovely."

"As a frequent guest here, it was disappointing that the checkin service and restaurant service was below the normal standards. The checkin Associate did not look at us at all during exchange… the server at breakfast was more interested in chatting to her colleague. For balance, service and the staff here are normally very good. This was a one off… "

"Clean rooms, friendly staff "