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Overview of Holiday Inn London - Kensington High St.

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Indoor pool
Indoor pool
Indoor pool
Balcony

Holiday Inn London - Kensington High St.

4 out of 5

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationKensington High Street2 min walk
    Popular LocationKensington Palace11 min walk
    Popular LocationRoyal Albert Hall19 min walk
    AirportLondon (LHR-Heathrow)29 min drive

Choose dates to view prices

  • Superior Room, Non Smoking

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

    Room amenities

    • 26 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Room, 1 King Bed, Non Smoking

    3.8/5 guest room rating

    Room amenities

    • 15 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Room, Non Smoking

    3.7/5 guest room rating

    Room amenities

    • 15 sq m
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Superior Room, 2 Single Beds, Non Smoking

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 2 Single Beds
    More details
  • Superior Room, 1 King Bed, Non Smoking

    3.6/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Single Beds, Non Smoking

    Room amenities

    • 15 sq m
    • Sleeps 2
    • 2 Single Beds
    More details
  • Executive Room, 1 Double Bed, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 2
    • 1 Double Bed
    More details
  • Executive Room, 2 Single Beds, Non Smoking

    Room amenities

    • 21 sq m
    • Sleeps 2
    • 2 Single Beds
    More details

About this area

London

Located in London's London City Centre neighbourhood, Holiday Inn London - Kensington High St. is in the city centre and near the airport. Kensington Palace and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Big Ben. Don't miss out on a visit to Sky Garden. Guests love the hotel's quiet location.
Popular Location

What's nearby

  • Kensington High Street - 2 min walk
  • Kensington Gardens - 9 min walk
  • Kensington Palace - 11 min walk
  • Royal Albert Hall - 19 min walk
  • Natural History Museum - 19 min walk

Getting around

  • High Street Kensington Station - 3 min walk
  • Kensington (Olympia) Station - 20 min walk
  • AirportHeathrow Airport (LHR) - 29 min drive

Restaurants

  • Boulevard Restaurant — 1 min walk
  • Starbucks — 1 min walk
  • The Devonshire Arms - 4 min walk
  • The Britannia - 4 min walk
  • The Ivy Kensington Brasserie - 4 min walk
View map

About this property

Holiday Inn London - Kensington High St.

4-star London hotel in London City Centre, walk to Kensington High Street
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 706 rooms provide conveniences such as electric kettles and free tea bags/instant coffee, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. 24-hour room service, pillow menu and hairdryers are among the other amenities available to guests. Change of towels is available on request
Holiday Inn London - Kensington High St. offers 706 forms of air-conditioned accommodation with a safe and a hairdryer. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Imagine has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 45 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 17.50 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services
  • Change of towels (on request)
  • Change of bedsheets (on request)

Languages spoken

  • Czech
  • English
  • French
  • Hungarian
  • Italian
  • Lithuanian
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 20.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
London Kensington High St
Holiday Inn London - Kensington High St. Hotel
Holiday Inn London - Kensington High St. London
Holiday Inn London - Kensington High St. Hotel London

Frequently asked questions

Can I cancel my reservation for free at Holiday Inn London - Kensington High St. and receive a full refund?
Yes, Holiday Inn London - Kensington High St. offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn London - Kensington High St. cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Holiday Inn London - Kensington High St.?
As of 25 Feb 2021, prices found for a 1-night stay for 2 adults at Holiday Inn London - Kensington High St. on 27 Feb 2021 start from NZ$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Holiday Inn London - Kensington High St. have a pool?
Yes, this property has an indoor pool.
Is Holiday Inn London - Kensington High St. pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Holiday Inn London - Kensington High St.?
Self-parking is available for GBP 45 per day. Limited spots are available.
What time is check-in at Holiday Inn London - Kensington High St.?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Holiday Inn London - Kensington High St.?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Holiday Inn London - Kensington High St. located?
Located in London City Centre, this spa hotel is within 1 mi (2 km) of Kensington Palace, Olympia Conference and Exhibition Centre and Royal Albert Hall. Buckingham Palace and Big Ben are also within 6 mi (10 km). High Street Kensington Station is only a 3-minute walk and Earl's Court Station is 14 minutes.
3.9
Good
Rating 5 - Excellent. 323 out of 996 reviews
5 - Excellent 32%
Rating 4 - Good. 417 out of 996 reviews
4 - Good 42%
Rating 3 - Okay. 145 out of 996 reviews
3 - Okay 15%
Rating 2 - Poor. 74 out of 996 reviews
2 - Poor 7%
Rating 1 - Terrible. 37 out of 996 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located so close to High Street Kensington and underground. Starbucks in the lobby, it is so convenient. The room is clean and quiet. All the staffs are professional, polite, and friendly. I recommend it without hesitation. I had a wonderful stay! ⭐️⭐️⭐️⭐️⭐️
Stayed 6 nights in Feb 2021

1/5 Terrible

Business traveller
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely diabolical. Having checked my reservation with the Hotel and received a reply I travelled over 75 miles to arrive at The Hotel. I was politely greeted at the door. only to find the Reservations Manager refused to accept my Reservation he said " it is Tier 4, and not a holiday" I duly informed him I was not there for a Holiday and explained as to why I had the reservation, he was still insulting and objectionable so I politely left. May I suggest that you remove Holiday Inn Kensington High Street London , from Expedia. I would not recommend anyone to stay there especially not if necessary. A most unpleasant experience.
Stayed 1 night in Dec 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anna and Federica were great at reception.
Stayed 1 night in Nov 2020

1/5 Terrible

Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
A modern day Fawlty Towers
Rude staff. Badly advertised. Will be contacting Hotels.com by email.
Stayed 6 nights in Nov 2020

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