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"Clean room. Easy access to airport. Nice staff. "

"Helpful staff"

"Avoid this place so unorganised"

"It’s a bit run down and not super convenient. We chose the hotel based on reviews, price and proximity to airport and bus station. It is in a quiet area, there’s what looks like a cute walking path along the river (though we didn’t check it out). But to get anywhere took a LONG time. You really need to pre-plan the airport bus (take the #8 to make it 15 min instead of 1.25 hrs) and getting to the city (Piccadilly line) took 2+ hrs. Getting back took longer."

"Great for early flight. Connected to terminal via an enclosed walkway. Safe and easy to find. Comfortable and clean. I would stay here again."

"“The facility was very clean, comfortable, and well maintained. The room was tidy and the air conditioning worked well. The staff were very friendly, helpful, and supportive throughout my stay. They provided excellent service and made my experience pleasant and stress-free.”"

"Used to be a great hotel for an airport stay, now it’s very overpriced for services. Can’t charge phones in rooms and most sockets don’t work anymore (based on two different stays recently). Staff are very unhelpful and seem annoyed to have to converse with the general public. Far too expensive for a basic stay. Stayed during major baggage problems at terminal 5, and hotel staff couldn’t have been more unhelpful if they tried."

"good service."

"Staff very good"