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"Lovely sized clean room Bed really comfy, plenty of pillows. We can honesty say, the breakfast was by far the best we've had in a hotel and we have stayed in a lot of hotels in the last 30 years. The food was plentiful, perfectly cooked and hot. The staff were welcoming and helpful. The young man, James on reception when we arrived was a pleasure to deal with. He went out of his way to help us and make us feel welcome. We will definitely stay again."

"Beautiful hotel and surrounding area. Once again room fabulous with great view over the gardens. Palm court restaurant is superb...v nice spa facilities etc."

"Two members of the Portal team consistently impress with friendly courteous welcoming conversation on arrival/departure from Joe. Equalled by welcoming open service from Olga managing breakfast. "

"Great location "

"Beautiful room and. Service, staff can't do enough to help, lovely touches such as coffee bags. Coke and popcorn in room .. all included."

"Great hotel right in the centre of Chester. Only a minute walk from the bars, shops and restaurants. "

"Super comfortable sleep friendly helpful staff, delicious breakfast. Would definitely use again."

"Service was impeccable from the minute we arrived. "

"Nice and easy check in. Junior Suite was a lovely room. Spa was very nice although the additional £20 per person per day even though we had 2 treatments booked in. This wasn’t really made clear until we arrived. "