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"Hotel is well located for the city with a convenient car park. All the staff we came into contact with were lovely, polite and helpful. The room was clean as was the bathroom but everything is very dated. The bed was very uncomfortable. The shower head was held up with cable ties and an elastic band! There was an average choice at breakfast, all nicely cooked and hot."

"good"

"Great stay. Hotel was right in the heart of town, our room was at the back, so no noise. "

"Great location"

"Room was lovely, noisy neibours but was ok after midnight, some staff on check in was a bit snotty then the receptionist that actually ended up checking us in was lovely. Breakfast was nice but was dirty cutlery they got us clean ones there was no Nutella in the big press tubs but the rest of the food you couldn’t fault, all in all it was a decent stay "

"What makes this hotel is the staff from front desk to those dealing with the rooms. Everyone was professional courteous & very helpful. Spotlessly clean. For me the location is ideal. I will be back."

"A nice long wknd break in Chester. Staff were friendly. Loved the water dispenser in corridor. Hotel’s location was perfect. The rooms are a nice size with a large bed. Felt comfortable during our stay. Occasional noise from other guests returning to their rooms in early hours of morning; but that happens. Seal on the shower door had come away and so water poured onto bathroom floor during shower & the shower controller was coming away from the wall, which lent to the feeling the rooms were a little tired in places. This didn’t impact our stay and would happily book again. "

"Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work."

"Clean room and bathroom , towels and sheets. Hot water. Hot water initially discoloured from sink tap but cleared. Apparently due to heating Room heater didn’t work Lift was broken when I stayed. Steep stairs and upper floor room ok for me , but impossible for any disability. Stairwell grubby."