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"A pet friendly hotel with friendly staffunder recent new ownership. Staff friendly and approachable. Room 8 clean but a problem with the bathroom light switch which staff knew about. I will revisit if in the area again. "

"The breakfast was good but the food offering in the bar when the restaurant is closed on Sunday and Monday is very poor"

"The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too, Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too."

"amazing stay, clean room, lovely staff very attentive left us some muffins and a happy anniversary message in our room! yummy breakfast, spa was so nice, lovely pool and gym, massages were so relaxing too!"

"Spotlessly clean, lovely reception and bar staff"

"Nice classic hotel, seems well ran but quite dated in some areas"

"The room was clean, though the sofa bed had a very thin mattress so you felt the bars in the bed frame, very uncomfortable. Pool was nice. Strange rotton milk smell in parts of corridors "

"Unexpected Early check in! Friendly staff! Strongly Recommend to book this hotel when you visit Chester! "

"We didn't have breakfast. The room was clean The staff were friendly "