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"Clean room, excellent food. Very good spa"

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"The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too, Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too."

"I’m extremely fussy and very particular, however I thought this hotel was absolutely lovely! The majority of staff were great, the food was wonderful and it was clean, comfortable, homely and had a really nice ambience. I’ve knocked a star off for little things like tiny plates for breakfast (what’s that all about?), crumbs were still all over our floor after the room had been cleaned, the floor to the shower was lethally slippy, the breakfast wasn’t kept hot (luke warm at best), and the coffee was revolting (You’re missing out on a trick there …… imagine if you invested in a PROPER coffee machine and cakes - you’d make a killing)! Not overly impressed at being charged £25 per person (as a guest) to use the pool/spa. However, none of the above detracted from a lovely stay. We’d definitely stay here again. "

"amazing stay, clean room, lovely staff very attentive left us some muffins and a happy anniversary message in our room! yummy breakfast, spa was so nice, lovely pool and gym, massages were so relaxing too!"

"Spotlessly clean, lovely reception and bar staff"

"The room was clean, though the sofa bed had a very thin mattress so you felt the bars in the bed frame, very uncomfortable. Pool was nice. Strange rotton milk smell in parts of corridors "

"Unexpected Early check in! Friendly staff! Strongly Recommend to book this hotel when you visit Chester! "

"We didn't have breakfast. The room was clean The staff were friendly "