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"Great stay"

"The check-in is tediously long. The rooms are quite warm. The hotel is a little bit rundown, but it’s OK. If you’re expecting vending machines ice machine, machines, laundry anything like that this is not the hotel for you. They also do not have air-conditioning and only some of the rooms have dressers for your clothes. "

"The Eye, Big Ben, Parliament and palace were so close! The people at the front desk were helpful and kind. I can’t say enough good things. I know I will be coming back again. "

"2nd stay and would stay a third! "

"Brilliant location for terminal 2, pretty close to terminal 3 (10-15 min walk). Rooftop bar was excellent, dinner in their restaurant was a little overpriced but was fine overall. A great hotel for layover / early flights!"

"Everything about the Cumberland was above and beyond our expectations, highly recommend!"

"The staff were all pleasant, especially the duty manager, Kieran. There were a few poor service issues which were quickly addressed and more than made up for. Kieran personally came to my room to apologise and suggest a resolution. All the staff we spoke to were lovely, the doorman Martino was great. Breakfast was nice, with both halal sausages & cold meats and pork sausages & bacon offered, catering to most patrons. Views over kensington gardens were awesome. The rooms were in great condition and clean. The location is great, and we ventured out via tube, driving, and walking on various days. I'd happily stay here again, and will do so in the future."

"Perfect location and walk to the London eye. Big Ben and Houses of Parliament. Staff were really nice and friendly. I’ve given 4 stars rather than 5, as I found the buffet breakfast limited with options, Coffee was not nice and during the night in our room we would hear random knocking noises every hour or so coming from the inside of our room. Overall highly recommended."

"Great location & staff were great "