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"This hotel was ideal for my 2 night stay in Penrith. The room was clean and comfortable with tea/coffee facilities and robes/slippers available for the pool and/or spa. Pool and gym opening hours were good and the gym is well equipped. Staff in all areas were helpful and friendly. The restaurant menu offered a varied selection and I ate there on both evenings. The atmosphere overall was relaxing. It was an ideal place to stay for my first visit to Penrith and I'd be happy to stay again. "

"The hotel is well located for City Centre and onward travel to Scotland or North East. The rooms were lovely, warm and comfortable. Nice bedding and towels. Everything seemed new. The staff at reception and breakfast were very helpful. Breakfast was excellent. Plenty of choice and topped up regularly. Gluten free cereal available. "

"Seriously Jaded property. Check in staff were excellent, "

"Just an average stay. Hotel feels rather unloved. Staff seem to be going through the motions rather than engaging with guests. Plenty of nice easy free parking (although its £30 per charge for an electric vehicle). Rooms pleasant but just feel unfinished. Breakfast is good but not had bacon quite so overcooked in a long time. Personally, wouldn't stay again, there are lots of better quality establishments in this price range nearby."

"We had a lovely one night stay. Staff very friendly. Our room was lovely and clean and breakfast very good with a good choice. Will stay again, thank you"

"Staff were every good but the hotel is very tired. Dirty bed throws, wall paper tired and peeling of walls. "

"Ideal situation"

"Underwhelming. This is a very ordinary hotel, despite the hot tubs, pool and spa. The decor is vile, all dull browns with turquoise. In the “Troutbeck” room there is a nasty trip hazard into the bathroom. A stubbed toe was annoying but a cracked skull would have been more so. Tip: if it’s not fixed put a rolled up hand towel down to fill the gap and catch your attention. Pillows were like sandbags and need immediate replacement. The mattress had an uncomfortable lump and was likely in need of replacement too. The hot tub was good, as was the jacuzzi bath. The fridge was handy, and the chairs comfortable enough for a short while. Free parking on site. The building is a maze of corridors and stairs. Regrettably the lift was out of order for the first 24 hours or so. As a walking stick user this was less than ideal. Breakfast was okay but not special. My choice of evening meal, “roast of the day”, was almost inedible. Vegetable selection poor. The wait staff were pleasant but scruffy, in contrast to the smart and highly exuberant maitre’d. It is far from being a gourmet restaurant and there are other places to eat."

"We were received very well, feeling welcomed from the moment we entered at the front door. We were allocated to a big size room so our dog could be comfortable with us. Parking was easy; despite restricted spaces at the property, there was parking across the street, so technically we could see our car from there. The room was cozy and clean. The breakfast room and options were fantastic. We will be back!"