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"A disappointment in the quality of the hotel, its condition, and its services. The room was so cold when I arrived I thought I was outside, and needed to use a difficult-to-regulate space heater. There was "no cook tonight", so the restaurant was closed. "

"The room was meticulously clean and the bed was very comfortable. I recommend this hotel for anyone having a layover at Heathrow Terminal 5. A very convenient place to commute to - either a H5H shuttle bus or one of the local busses (706 or 709… I don’t remember exactly) will take you from the terminal to the airport in less than 10 mins. "

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"Easy check-in and checkout. Clean and spacious room, good restaurant and bar service. "

"Nice hotel, looks better than in the pictures, in a great location "

"This would have been an amazing hotel 30 years ago but is in desperate need of £5m spending on it. Staff were all very pleasant, rooms very tired, no heating so had a plug in radiator. Beds were terrible. Location and outer building both great"

"Great stay, clean room and wonderful staff."

"Very welcoming and friendly reception staff and made our stay memorable and even more special!"

"There are no shops around this hotel, but it allows pets, which is particularly beneficial if you are looking for some peaceful moments. "