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"Everything went well."

"Family of 4. Clean room, lovely breakfast, attentive staff. Easy drive to Legoland."

"Honestly, the best thing about this place is riding the Terminal 5 Heathrow Pods. Everything's very impersonal, staff are nice enough, but I felt like I had to work hard for them to notice I was even there. Everything's "Self Service". The hotel is . . . OK. Tried to eat at the restaurant, after I'd sat there & been basically ignored by the staff for 20 minutes, I got up and went to the convenience store in the lobby. (also a "self service" checkout) More about the driverless Pods: they're really cool, but if passengers are forced to share a Pod (due to demand during peak times, or because only one bay is functional, for example) the eight pound fare starts feeling like a rip-off"

"Good "

"Good experience "

"Beware of hotels that book large conference groups. There were two large groups, one that partied outside our window until midnight. We could not access our original rooms as the lift was broken and my 89 year old mother could not go up the stairs. The receptionist was more interested in checking out the split ends in her hair than she was in trying to accommodate us with new rooms. When they finally did give us rooms, we had to haul five suitcases, a car seat, a two year old and my Mom in her walker by ourselves. Disgraceful. "

"Excellent staff, very helpful and polite. The only problem I had was that drawing the curtains in my room was very challenging as the rings on the curtain pole didn’t glide smoothly and you had to wrench the curtain closed and open. Food was excellent and the room was quiet overlooking a peaceful garden. A good 4 out of 5."

"My wife and I took the local transportation from Heathrow to the hotel. When we arrived there was no one at the counter and a small line had formed, two gentleman came to the desk about five minutes later and got the line down. We were informed that we booked an ADA room, no worries. We checked in and got to our room. It was very clean and made a great spot to rest for our flight the next morning. We enjoyed the included breakfast which was a wonderful touch. "

"Couldn’t check in early because I didn’t receive the text message , I only had the itinerary / booking number and it wasn’t being aacceoted for self check in - it was unfortunate, my daughter wasn’t feeling well but gladly waited with me for an hour until we can be checked in. It’s better to book directly with the official website as it speeds up the check in process - witnessed a good number of people able to access their rooms early because of this. We got directions to our lodge, which was great. The shower was clean but when we closed the bathroom door, there were hairs and the floor was wet behind it . In the end, the bed was comfy and we just needed a clean enough space to rest and stay for the night,"