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"The room was poky and a bit musty, but the lounge and dining rooms were nice, with a lovely deck overlooking the Thames. That was the best part. It is a lovely walk along the river."

"Tub shower handle was not mixing water properly."

"Terrible. No water, no plugs by the bed, a shower door that sounds like it’s going to fall over and break. This is a never been renovated Sofitel. Do not Stay here. Staff were completely blank. Could not even get a basic necessity like water delivered. Waited an hour and had to walk to reception. "

"Terrible customer service, property is nice, upper management customer service is poor "

"As a lone female traveller I did not find this hotel friendly, felt safe or clean. "

"Breakfast was excellent. Lots of variety. Great location. Close to Windsor castle and pedestrian streets and shops. Walking distance to train station. Staff very helpful. Highly recommend. "

"Pleasant stay. Kind and attentive staff. Fairly priced. "

"I’ve marked terrible because I felt parking charge wasn’t clearly displayed. I drove 200 miles arrived at 1.30am and go hit "

"Don’t have any breakfast but good sized room in quirky building. Would stay again. "