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"Great hotel. Easy access to the underground to get in/ out of the city. Parking out front to unload cost you a lot. So stupid."

"The room and bathroom was very clean. And the place is quiet."

"yes"

"Avoid this place so unorganised"

"Convenient after getting off a long flight; organised staff provided a quick check in when we arrived. This is a large hotel which meant we had a long walk down corridors with heavy bags - no offer to assist or provision of a luggage cart. Ordered a panini from room service - the worst I have ever seen - dried bread with a bit of melted cheese and ham - virtually inedible so give it a miss. Breakfast had a good range of food though only warm from the buffet. Convenience is its best attribute - certainly not up to the same standard as the Hilton properties in Australia - maybe because they have a captive audience."

"The room is very small but had a window (opened(!) a crack) and overlooked the park across the street. I stayed in The Roost which was a perfect size for me; a solo traveller. The front desk staff was helpful upon check-in and assisted with the “keyless” entry. Please be aware that seniors need a little extra time to process the technology! The television in the room was welcome and there is a safe…no fridge…but a coffee machine and real milk in small packets. Close to the subway it was a safe home away from home. Thank you to the young woman who greeted me every morning!"

"Used to be a great hotel for an airport stay, now it’s very overpriced for services. Can’t charge phones in rooms and most sockets don’t work anymore (based on two different stays recently). Staff are very unhelpful and seem annoyed to have to converse with the general public. Far too expensive for a basic stay. Stayed during major baggage problems at terminal 5, and hotel staff couldn’t have been more unhelpful if they tried."

"good service."

"Breakfast is over-priced and not that appealing."