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"Very nice hotel, a stone's throw from Gatwick's North Terminal. Great staff, nice accommodation (we were upgraded to a nicer room upon check in, which was a nice touch), good buffet breakfast with a varied selection of items. All in all a fail-safe option when overnighting at Gatwick between flights."

"Iharbour spa was my go to hotel its location is perfect for exploring Richmond but this time the house keeping was not good at all. I had booked 3 rooms for 6 ladies and whilst the refreshments were replenished the rooms were not cleaned. I realise that they are unable to make beds when there are items on them (not all of them had items on) but not to bring fresh towels and clean or switch out dirty cups and glasses for us was very disappointing. "

"It was ridiculously small and claustrophobic. The shower is next to toilet with no shield and splashes on toilet. It’s maybe 9 1/2 sq ft including the bathroom. If two people sharing you have to crawl onto the bed as it’s wedged in so only access on one side. Ok just to sleep but not a room to hang out in. Hated the bathroom. Whole floor wet from shower"

"Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it."

"Parking was convenient and easy to register But maybe it will be better if you’re able to type in the license plate to prevent errors. We did not have breakfast"

"Breakfate good but room for improvement. Better selection. Room very fresh and tidy. Bed and towels good. Towels soft. You do have to ask for more tea bags , milk and suger for room. Not many on arrivel."

"We had to change rooms due to the poor condition of the bathroom... It really put us off. But thankfully they changed our room immediately"

"Nice hotel lovely helpful staff. Great breakfast choice. Cut off for residents accessing outside seating would be appreciated at night. We were disturbed by wedding party guest in garden till after 3am Only downside to the stay"

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