Thank you Daniel, we are very pleased to hear you enjoyed your stay.

Thank you for your feedback Emma, we are now working to bring the premises back to their original glory and hope that you will visit again in the future.

Thank you for providing feedback on your stay Kayla, we apologise that the hot water was not working in the spa as expected and its impact on your experience. We are working to get these issues rectified and next time you will be able to enjoy the facilities.

Thank you Dylan, we're pleased to hear you enjoyed your stay and look forward to welcoming you back.

Thanks so much Makere, this is so appreciated. We actually have to find another way of covering these areas, as no one mends angle verticals any longer...Take care and we hope to see you again-Judith

This was never reported, we have never seen mice onsight as pest control are very demanding in supporting threir services here. Would have been nice to be informed

Thanks so much for the very kind review-

Thjanks Charlotte for the review-how many did you try to fit in the pool? it can fit up to 5 people easily its quite big. The sulfur unfortunately eats away at all things chrome in the units-its just what it does. Yes we do need an upgrade and that will be happening once the new 40 units have been completed this year. Your neighbours had children and children love to scream and play, mush the same age as yours. Thanks anyway , again thanks for the review very helpful indeed

Thanks so much Glenn, really appreciate the great review

Fantastic, glad the pool was a real treat and thanks so much for the lovely review

Hello, thankyou for your feedback. I was not tol;d of anything, and we saw you often. Sadly we cant fix if we dont know...Bathroom? We cant please veryone, however we have taken this on board, checked and realise the comment before you; had the same room that you took. In this industry we aim to please, unfortunately there will always be someone we cant assist

Really appreciate the kind review

Thanks so much for the great review

Thank you so much for the very kind review-glad you enjoyed your stay

Thanks alot Helen, glad we were able to help

Thanks so much Bruce-so appreciated

Thanks so much for the informative review- Yes we do have to replace our untensils often as guests seem to forget to remove them from their luggage. Our microwaves are replaced every 3 months as the sulfur in rotorua upsets the chrome or appliances.

Thanks so much for the lovely review-sorry unsure of the smell-Judith

Thankyou so much-so very kind

Thanks so much Marcus-really appreciated

Thanks so much Russel. Glad it was the aircon issue as you had a great newly refurbed room. We dont advertise aircon, so you would have known this before booking. Aircon units suffer with our sulfur and causes so many issues for the owners and users. Revamp is happening, there will be no playground out the front soon as 40 more units will be built there over the next 12 months.

Thankyou so much for the review-yes I udnerstand the set up can be different..very 80s approach. We are building new ones this year and over a period of time we will renovate the exisiting. The review is very kind, thanks Christina

Thanks Lisa, really appreciated

Thanks Farana-so very grateful

Thanks so much Vanessa, we have solved that issue now, new bedside cabinets have gone into the room. Unfortunately with open roof tops the pool does end up with mother nature sharing her flora.

I look forward to your return trip and thanks for the kind review

Thanks so much for the feedback-cant understand the service side of thigs. You never told or mentioned anything at all...I do apologise you felt let down by our service, however I can say we shine in this area. Maybe a language barrier. I would like to post the "filthy" linen that was left for us to throw out. The makeup and bowel stained towels..Towels are for drying not to be used as toilet paper. Feedback is great, thankyou

Thanks so much for the very kind review

Thanks so much for the review, so very appreciated and glad you enjoyed your stay

Thankyou so much for the great review-so really appreciated

OMG-Thanks so much for the feedback. That would typicaly suggest why you cancelled a few hours earlier into the next day instead of the 24 hours notice that is required. Hoping the walk set the heart rate better. It would have been kinder to tell us while you were in the office for that whole time and a return visit for the WArehouse bottle. FYI: We are building 40 units in the front this year .

Thanks Asad, so very appreciated

OMG, I am astounded. The beds are brand new, from hospitality suppliers. Vendella actually. You chose a very busy period and we were unable to put you in another room with the same beds. However our staff member did mention this to you and offered you another place to stay if you chose to. At that stage you said no and agreed to stay..You did book for 2 Adults and 2 children knowing there were only 2 x queen beds in the unit..BUT your adult children chose to sleep together. I do hope you have a successful 2024 and your life just blossoms.

Thanks so much John

Thanks so much Maria-we have ordeed nettings, they take 18 weeks to make

Thankyou so Much Donna

Thanks so much Angela, appreciated

Thanks so much

Thankyou and Happy New Year

Thankyou so much for the very kind review-we appreciate this. Merry Christmas to you all, look forward to your phone call-Judith

Agree entirely, this project starts in 2024, early. New units (28) will be built over the next 12 months in the front then we can start refurbishing with the others-Merry Christmas

hmmmmmm

Thankyou so much-Happy New Year

Thanks Raksha, really appreciate the kind review

Thanks so much for the kind review

Thanks alot for the great feedback

Thanks Stefano, so very kind of you

Thanks Qasim, appreciate your feedback. We are in the process of building new 28 units in the front. We will be refurbshing as we go along but as you can see we need to do a few more things. I would recommend you stay in the executive rooms should you choose to stay with us again-Judith

Thank you for the review Mathew!

Thank you for the lovely review Kylie!