All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Bed is super comfortable and the lodge is a great location in Rotorua. The studios even have a private mineral bath. It is out the window of the bathroom and I know that sounds strange but it’s such a pleasant surprise!! We very much enjoyed our stay and will be back!
Natalie
Stayed 1 night in Jan 2021
4/10 Poor
Verified traveller
27 Sept 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rotorua
Close to city center. Easy walk to shops and eateries. Room was not ready when we arrived. Reception staff were polite. Car park not big enough for average sized car. Although the room appeared clean and tidy, it desperately needs refurnishing. Did not appreciate the cockroaches in room 5.
We only stayed for 40 minutes, the place was so dirty and smelly, we couldn’t stay, the advertising was very misleading, and nothing like the photos. They where very good about our displeasure and refunded our money without question
Overall a good place. Needs a lick of paint here and there. The outside "spa" was no more than a private space outside the bathroom door accessed through the window. If you're booking for that reason (we didn't do ok) then be sure about the level of room you want!
Pros:
- The woman running the show is WONDERFUL. She was very friendly and happy to help us with recommendations and tips.
- Location was good - easy walk to restaurants and bars, as well as the government gardens
Neutrals:
- The room felt a little old but things were generally clean
Cons:
- Shower was TINY and water ended up everywhere (and I mean everywhere)
- According to the woman at the front desk, this might have been because of the sudden heat wave but there were COCKROACHES. They were small (maybe 1-1.5" long [up to 3.5cm]) but we killed about a dozen of them over the course of two nights and one even fell on my husband while we were lying in bed on the last night. I mentioned this to the front desk so that they could call an exterminator but not sure if future guests might run into this.
Verified traveller
Stayed 2 nights in Nov 2019
8/10 Good
Verified traveller
Travelled with family
26 Oct 2019
Liked: Cleanliness, staff & service, amenities
Great location. We got the two room appartment which was fantastic value for money compared to anything else I could find.
Verified traveller
Stayed 1 night in Oct 2019
6/10 Okay
Christopher
Travelled with family
26 Oct 2019
Liked: Staff & service
Motel was reasonably clean but room could do with updating. Walls rather thin and on our stay a fair bit of disturbance from some noisy neighbours. Staff very friendly and helpful.
Christopher
Stayed 2 nights in Oct 2019
10/10 Excellent
Jennifer
15 Aug 2019
Liked: Cleanliness, staff & service
Great place for pets. Lovely owners!
The rooms are small but the service is really friendly. We'd return. The spa pools is a rustic outdoor bath with a view of the moon and stars. Romantic spot.
Jennifer
Stayed 1 night in Aug 2019
8/10 Good
Erika
29 Jul 2019
Access to hot tub.
As I have a disability the one big downside was that the hot tub wasn’t accessible so as I was looking forward to having one I wasn’t able to. There was no information nor photos that showed the way in which you got into the pool, so I was disappointed when I arrived finding it wasn’t going to happen.
The car parking is definitely not big enough to accommodate big vehicles.
The size of the shower was very deceiving in the photos it was ok if we had been smaller people
Erika
Stayed 1 night in Jul 2019
6/10 Okay
Verified traveller
Travelled with family and small children
7 Jul 2019
Liked: Staff & service
just OK,too small and not very clean. a little bit hard to parking
Verified traveller
Stayed 1 night in Jul 2019
8/10 Good
Paul
3 Jul 2019
Liked: Room comfort
Disliked: Staff & service
Was a comfortable place lovely lady who looked after us only thing was would have been nice to ask if we would like the room serviced daily
The location is convenient. We walked with our heavy luggage from the InterCity bus stop to the motel. It's also very close to a shopping center, which has a big grocery store and lots of restaurant. We walked to several tourist spots - Te Puia, Lake Rotorua, etc.
This property is located so close to everything, walking distance to shops and restaurants. Very close to Polynesian Spa. Pretty quiet and relaxing place. We have private hot water spa in our room. Amazing! I wish the shower is a bit bigger, but everything else is great!
This property did not look at all like the photos showed in Wotif. The staff were friendly and helpful. The room we were in needed a little repair. One window didn’t shut properly, the cupboard to the main room wouldn’t open and the bathroom had damage to the bottom of the vanity. Apart from that, it was a spacious two bedroom apartment in a good location.
Great stay at the Victoria Lodge! The owner was so helpful and even sorted out our washing when we were a bit clueless! She was always available and did everything she could to make our stay better! Cheeky little hot tub in the back! Rooms.were great size and the bed was very comfortable! Very powerful shower too!
Staff is very helpful , we were a bit worried as we were not able to book hobbiton movie tour online but the girl at the front desk helped us to book the tickets when we were checking out. She was busy with something else but still took the time out to help us. She also gave us some excellent advice.
Property is also just across from a super market so it is easy to get stuff.
Verified traveller
Stayed 2 nights in Mar 2019
6/10 Okay
Verified traveller
Travelled with partner
24 Mar 2019
Disliked: Property conditions & facilities
Very old, very small rooms, towels were dirty, very noisy... Just not worth the money.
Verified traveller
Stayed 3 nights in Mar 2019
8/10 Good
Mehmet
Travelled with partner
15 Mar 2019
Liked: Cleanliness, staff & service
Helpfull staff. A little bit far away feom center (~1km)
Convenient to shops including Countdown around the corner. No problems at all and dog was accommodated and well behaved so must have been comfy. Thank you.
We just stayed overnight to catch our flight to Queenstown. Its place to sleep and with all the basic things for a motel. You get whats your moneys worth . The couple who owns or operated the hotel were very accommodating and gracious.
Verified traveller
Stayed 1 night in Oct 2018
8/10 Good
Paul
22 Oct 2018
Liked: Cleanliness, staff & service, room comfort
Review
Good value for a central unit in Rotorua - All good for what we paid for apart from having some issues with finding a good park for the Hilux being a larger car. Best to call them first and book a unit with a large park if you have a Ute.
Nothing like it was advertised. Really old and dated, needs major updating. Very noisy neighbor's. Room was very small and the bathroom tiny and very old.
First and last time in this motel.
The property is small, but extremely comfortable and the set up was beautifully arranged. The room has everything you need! The service was fantastic and warm!! We loved the personal hot springs bath, where you have your own private bath out in the semi open looking at the stars. However, a short step ladder to get into the bath would have been great for short people like me 😊
We really enjoyed our stay here comfy beds and staff accommodating when sky didn't work. only down fall I would say is that we were not notified on check in that the sofa folds out to bed and only found when asked if i booked for only 5 people instead of 7 other then that great stay we will be back
Kat
Stayed 1 night in Jun 2018
6/10 Okay
Verified traveller
10 Jun 2018
Liked: Cleanliness, staff & service
Hot water was only warm
Room is in dire need of a renovation. Definitely showing its age. However Rotorua’s sulphur is known to rapidly deteriorate fittings.
We enjoyed our stay at this motel.
The manager goes the extra mile to help you,
would definitely stay here again.
JSK.
Stayed 1 night in Apr 2018
8/10 Good
Verified traveller
28 Feb 2018
Liked: Cleanliness
Convenient and compact
The motel is conveniently sited for access to Rotorua central.
Verified traveller
Stayed 3 nights in Feb 2018
8/10 Good
Zach
20 Feb 2018
Liked: Cleanliness, staff & service
Nice
We just were passing through and doing tours and activities in the area. It would have been hard to do a late check in. Early check out was easy, we just left. But it’s a small hotel, comfortable for a night, and right where we wanted to be at a good rate.
Zach
8/10 Good
Jenny, Auckland
26 Jan 2018
Liked: Cleanliness, staff & service, room comfort
Good location
Stayed here for 2 nights, very good location, easy walking to the lake. Room comfy and quiet.
Hotel overbooked our rooms (we had 2 bkd) and cancelled our January res on the day (bkg made nov). Peak hol time in this area! Front desk refused to refund or credit our deposit prev made & said everything was Expedia’s fault and to chase them for refund - incorrect. Shower water pressure turned down so low just dribbled out & hair dryer needs replacing. Would never recommend a stay at this property.