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Reviews of Red Rock Thermal Motel

3.5 out of 5
Red Rock Thermal Motel
109 Lake Road, Rotorua

Reviews

9.0

Wonderful

Rating 10 - Excellent. 185 out of 344 reviews" "
Rating 8 - Good. 121 out of 344 reviews" "
Rating 6 - Okay. 34 out of 344 reviews" "
Rating 4 - Poor. 4 out of 344 reviews" "
Rating 2 - Terrible. 0 out of 344 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Staff is friendly and helpful. It was an average stay but bonua ia the spa and the pool on site. Could do an upgrade in the rooms
Stayed 3 nights in Dec 2020

6/10 Okay

Craig, Auckland

Travelled with family
Liked: Cleanliness, staff & service
Property was ok Cottage is becoming vwry dated and needing maintenance done on it
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely. They remembered me from a year ago. Also, the facilities had a full sized oven which suited me.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermal poll was well kept and relaxing. The property is a bit dated, but well maintained, and the staff were helpful. A good value.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No Air Conditioning. Not much privacy. Other than that, place 2as okay for one night.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Better Options for the Price
Stayed in 'The Cottage' and it was quite ordinary. Everything looking worn. Hole in lounge suite. Settee on porch repaired with sticky tape. Sheets appeared clean enough, but the rest of the bedding - duvets & blankets - visible that all needed a good wash and smelt less than fresh. If I was paying a budget price I would expect budget accom, but expected better than this for the price we paid (around A$250 per night). It also appeared that some rooms at the motel are being long-term let to WINZ benefit recipients, which certainly didn't add to the ambience of the place.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great having one queen bed in the room and one in the lounge, loads of space, nicely renovated, spa was awesome.
Stayed 1 night in Jul 2019
Response from May on 12 Aug 2019
Thank you so much for your review, we hope to see you again next time you visit Rotorua. Happy travels.

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,quiet and comfortable beds . Friendly staff. Easy check-in . Great spa.
Stayed 3 nights in Feb 2019
Response from May on 14 Mar 2019
hi Anonymous, thank you for your kind review, we are glad that you were comfortable with your stay, we will continue to work hard and make our guest feel at home and welcome. Thank you very much for staying with us and we hope to see you again next time.

10/10 Excellent

Mary, Glendora-CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent. Check in was easy. We used the laundry facilities while there and that was nice. Spacious room-the shower was super nice.
Stayed 1 night in Oct 2018
Response from May on 20 Nov 2018
hi Mary, Thank you for your kind review, we are always happy to help our guest with the best that we can, we thank you for staying with us and we would love to welcome you back again next time. Best regards.

10/10 Excellent

Maria, TX USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel is small but the room was a very good size with kitchenette and private bathroom. Plenty of hot water in the shower. The room was very clean and the young lady in the office is SUPER friendly and helpful. We would definitely stay again nice place, good price. Only suggestion is if you stay during the colder months inquire on how to turn on the heater in the room. It took us a little while to figure out how to turn on the panel heater.
Stayed 1 night in Nov 2018
Response from May on 20 Nov 2018
hi Maria, thank you for your wonderful review, sorry If we forgot to tell you how to turn it on just that we thought it would be a bit warm by now, you could have ask the receptionist on duty we would be happy to help you. Thank you for staying with us and we hope to see you again next time you come to Rotorua, kind regards.

6/10 Okay

Stephen, Sydney

Liked: Cleanliness, staff & service, room comfort
This motel is comfortable though requires a little bit of attention. For example the curtains are a bit worn at the base and the settee, due for replacement according to the owner, was looking very shabby. The bathroom was large and modern. The managers were very pleasant and helpful. It's a short drive to a supermarket and also to the city centre in the opposite direction.
Stayed 3 nights in Oct 2018
Response from May on 20 Nov 2018
hi Stephen, Thank you for time to write us a review, the room where you stayed has a brand new bed the curtains are new as well, thank you for staying with us and we do appreciate your feedback. Hope to see you again next time, have a happy travels.

8/10 Good

Jo, Perth W.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy room with good parking. Would stay again
Stayed 1 night in Aug 2018
Response from May on 3 Oct 2018
hi Jo, Thank you for your reiview. We are pleased that you are happy with your room and the facilities, thank you very much for staying with us and we would love to welcome you back. Have a happy travels.

10/10 Excellent

Tee, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Thermal bath and conveniently located.
Very helpful host. Walking distance to old St Faiths Anglican church and Te Papaiouru Marae and Kurau Park. For those who loves pies, especially mussel pies, Better Quality Pies is just down the road. After a day of sightseeing and walking, it was nice to soak in the free and very convenient thermal bath.
Stayed 3 nights in Sep 2018
Response from May on 27 Oct 2018
Thank you very much for your review, that pie shop across the road is award winning. We are glad that you enjoyed your stay and enjoyed our facilities. We wish you the very best and hope to see you again next time. Kind regards

10/10 Excellent

Verified traveller

Lovely people. Clean amenities. Quiet and comfortable.
Stayed 2 nights in Aug 2018

10/10 Excellent

Brian&Chris, Waihi Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient quiet location, handy to shops and thermal park and lakefront walks.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a Good place to relax. It was Quiet and Comfortable.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with the family. Awesome facilities around for the kids to enjoy
Stayed 2 nights in Jun 2018
Response from May on 3 Jul 2018
Thank you very much for your time writing us a review. We are happy that you enjoyed our facilities, thank you for staying with us and we would love to be hosting you again next time. Kind regards,

10/10 Excellent

Shanaiah, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and cheap
Excellent hotel, spa pool was a bonus, tidy room, gave free bottle of milk, was a very nice stay
Stayed 3 nights in Jun 2018
Response from May on 3 Jul 2018
Hi Shanaiah, thanks so much for your review, we are glad you enjoyed your stay with us and appreciated our facilities. Hope to see you again next. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from May on 3 Jul 2018
Thanks so much for your time. We are glad you enjoyed your stay with us and appreciated our facilities. We hope you will come back and see us again. Kind regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great motel
Only had one night here but room 7 that we had was lovely. It was very clean with a really large comfy bed, you had everything you needed. It also had a private patio with a table and chairs. The thermal pool was great and you could lock the door so you were the only ones in there.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay over between cities
make sure you pay in advance as they charge 2% if you uses you credit card. thermal pool is just a 10 min walk up the road. city centre with the EAT STREET a must to visit

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a short stay
Good economy for a short stay.
Stayed 2 nights in Jan 2018

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jump straight into the spa!
Room was clean and spacious with car parking right outside. The spa was an unexpected bonus and we were right next to it. Receptionist was friendly. Local area was nice and we went into town for dinner which was an easy drive. There was a bit of a storm when we stayed but the noise was minimal.
Stayed 1 night in Jan 2018
Response from May on 25 Jan 2018
hi Colin, thank you so much for taking time to write us a good review, looking forward to hosting you again we would love to welcome you back next time. Greetings

10/10 Excellent

Maryna, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel with friendly staff
Wonderful stay at Red Rock Motel. Very friendly and extremely helpful staff. If you mention some places you want to visit, they provide discount coupons and help you arrange shuttle/transportation if needed. Room was clean, updated bathroom, I enjoyed the private geothermally heated spa. Free park with many cool (I mean actually hot) features right across the street. Next to gas station and wine store, awesome pie and pastry place is nearby with great breakfast choices. Definitely recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Motel, close to Lake Rotorua.
Good access with adequate parking, close to hospital. Comfortable clean bed and room, Kitchenette well equipped. No restaurant. Thermal pool, under cover. Pleasant staff.
Stayed 2 nights in Dec 2017

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Get a room close to office if you want WiFi
Staff was nice and helpful. However, we had issues with the first room we were given. WiFi was spotty at best (we were in room 7). Curtains had holes, room had ants, no tissues in room, shower temp would fluctuate so that I had to jump out of stream of water. We got moved to bigger room closer to office. That improved our WiFi and no ants, but other room issues existed. For example the sliding front door would not slide without a lot of effort and the towel rack was not secure to wall. Staff did their best to accommodate us though.
Stayed 3 nights in Oct 2017
Hi Brenda We had built outside UNIFI,so now WIFI is strong everywhere. Thanks for your suggestion. Welcome back! Molly

6/10 Okay

NTchick, Northern Territory Australia

Disliked: Property conditions & facilities, room comfort
the picture on the booking site makes it look great but it is the complete opposite of what you get. the bed was also very uncomfortable the room is dark and out dated and the furniture needs to be updates.
Stayed 1 night in Sep 2017

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Charles, Albury, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel & great staff
Great staff and motel with view of lake from a distance. Room was spacious with adequate facilities.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with all of the amenities. Few of the things like bedside tables getting week used and therefore peeling. Towels plentiful and fluffy, and large, so hard to find in accommodation sometimes. Few ants crawling around but seems to be the time of year and weather as I have the same problem.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

G, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great room facilities. Location handy to many attractions around Rotorua.
Stayed 4 nights in Aug 2017
Response from molly on 19 Aug 2017
Hi Thank you for your taking time to tell us you enjoy our motel. Welcome anytime!

10/10 Excellent

Mylène

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
The hôtel and the responsable are juste amazing ( full service ; créant room, heated swimming pool etc...)
Stayed 2 nights in Jul 2017
Hi Mylene Thank you for your feedback! I will do better for my guests! Molly

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
private mineral hot bath
great value that was still clean and comfortable. only problem was weak wifi
Stayed 2 nights in Jul 2017
Dear my guests Sorry about wifi I had set up another wifi line,but sometimes still weak,eg, heave wind ,rain,and so on I will solve this situation. Thank you for your feedback! Molly

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Holidays
Wonderful friendly welcome at reception. We had a spacious and comfortable 2-bedroom apartment and ended up staying extra nights.
Hi Glenn, Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel Molly

8/10 Good

Ally, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable family apartment
Dont judge a book by its cover. It looks and is an older motel but the rooms are more than comfortable. $5 for the owner to wash and dry a load of laundry. Close to Kuirua Park...and a 3 min drive into town. We haf a wifi problem but the owners quickly fixed the issue. Hot mineral Spa and thermal pool were fantastic and they had a trampoline too.
Response from Molly on 19 May 2017
Hello Ally, Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely About wifi so sorry,I understand children want to play iPad,if we can ,we always solves the problems quickly for our guests When you checked out,I am ill.So pity for no say see you for you!Sorry!

10/10 Excellent

Susan C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and knowledgeable. Loved having a kitchen in the room.
Thank you Susan. Welcome anytime! Molly

8/10 Good

Hugh, Brisbane, QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, tidy big room with simple kitchen
We were very lucky to book one night at Red Rock Thermal Motel during Easter holiday just two days two or three days before we arrived. The room is big enough for us, especially with one queen bed and two single bed. The bathroom is very clean and tidy. We just regretted not having more time to stay one or two more night.
Response from Molly on 25 Apr 2017
Hi Hugh, Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely

6/10 Okay

J, AKL

Disliked: Property conditions & facilities, room comfort
Good location
Great for one night stop over, good location close to town center.
Response from Molly on 24 Apr 2017
Hi J, Thank you for your feedback! Welcome !

10/10 Excellent

wolf, napier nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Loved it and owners really friendly and helpful and were knowledgeable about Rotorua tourist attractions
Response from Molly on 21 Apr 2017
Hi Wolf, Thank you for your feedback! I will do better for my guests! Welcome anytime!

10/10 Excellent

Patrick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Overall, I'm quite satisfied with my stay. As for the condition of the hotel, I can't give full marks because of the faulty door knob and I was locked in the bathroom for about half an hour. However, the manager is responsive to rectify this situation.
Hi Patrick, I am so sorry about the bathroom's door! i will check the lock everytime! Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely Molly

8/10 Good

CLAIRE

Liked: Cleanliness, staff & service
Hello Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely Molly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hello Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely Molly

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh clean motel with thermal pool and spa
Friendly Staff. Clean. Tidy. Close to town. Family friendly. Rooms look really fresh and had everything we needed for our 2 night family stay.
Response from Molly on 12 Apr 2017
Hello ， I will keep updating the equipment, thank you for your feedback Thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely Molly

8/10 Good

Bill, Florida, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well placed and very nice experience
The hotel was very clean and comfortable. Check in was also easy. The front staff was very good and personally showed me where every thing was. The only thing that Expedia should do, is tell us that they do NOT accept American Express. I was lucky that I had another card to pay for the room
Response from Molly on 10 Apr 2017
Hi Bill, thank you for taking time to let us know about your great stay with us. We are pleased that you enjoyed our facilities we would love to welcome you back travel safely

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant stay. The people that work here are very friendly and kind. One even took back a bike pump to a shop for us on her day off! Good facilities in the room for cooking. Beds are really comfortable.
Hi Nic, hank you for taking time to let us know about your great stay with us. And we are glad to help every guests to solve problems.We would love to welcome you back travel safely

6/10 Okay

Viki, FL

Liked: Cleanliness, staff & service
Just ok
Pictures are much better on the website, hotel should be 1 star, its too expensive for what it is. Hotel is old and needs lots of upgrading but my room was clean and staff was great and polite.
Response from Molly on 10 Apr 2017
Hi Viki,thank you for taking time to writing review to us. Our motel are 5 mints walk to Gull station& Kuirau Park, 10 mints walk to Rotorua lake, 15 mints walk to town center. We have very good location. We would love to welcome you back travel safely