Standard Room, 1 Queen Bed, Balcony

Reviews of B&B @ the Redwoods

3.5 out of 5
B&B @ the Redwoods
3 Awatea Terrace, Rotorua

Reviews

9.8

Exceptional

Rating 10 - Excellent. 41 out of 50 reviews" "
Rating 8 - Good. 9 out of 50 reviews" "
Rating 6 - Okay. 0 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Johanna

Liked: Cleanliness, amenities, property conditions & facilities
I had a lovely stay at the B&B. The room was spacious, clean and comfortable. The breakfast was delicious and filling and the location could not be better. Right next to the Redwood forest and walking distance or a short Uber away from the city center. I thoroughly enjoyed my stay and chats with Vivien and I would pick this B&B again if I come back to Rotorua.
Stayed 2 nights in Apr 2024
Response from Vivien Cooper on 6 May 2024
Hi JohannaThank you for posting such a lovely review of your stay with me. I had enjoyed hosting you and our morning chats and hearing your story. I hope we will meet again soon in New York or perhaps here in Rotorua when you revisit. Glad you liked the location of my property, we are very lucky to be so close to the Redwoods Forest.Wishing you all the best.Kind RegardsVivien

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vivien Cooper on 14 Mar 2024
Thanks Carol. It was a pleasure meeting you and Dave all the way from Kitchener, Canada. Thanks for staying with me.Hope to get there soon.Happy travels.Kind RegardsVivien

10/10 Excellent

Allen

Travelled with partner
Vivian is the host with area knowledge, contacts and discounts. She made our stay wonderful.
Stayed 2 nights in Feb 2024
Response from Vivien Cooper on 9 Mar 2024
Hi AllenThanks for your lovely feedback. It was a pleasure meeting you and your partner. I am pleased to hear you had a wonderful stay with us. Glad I was able to assist with places to do and see in Rotorua. Hope you will visit NZ again soon, hopefully will be longer next time.Wishing you all the best.Kind RegardsVivien

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super-friendly owners. We enjoyed our stay enormously!
Stayed 2 nights in Oct 2023
Response from Vivien Cooper on 9 Oct 2023
Hi JohnThanks for your kind feedback. It was a real pleasure meeting you and Valerie. I enjoyed our conversation over breakfast. You were both super friendly guests. Wishing you all the best, hope you will visit Rotorua again soon.Kind RegardsVivien

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Bnb at the Redwoods. Vivien was such a friendly, welcoming host and the facilities were excellent. Perfect for a weekend getaway to get in some adventures in Rotorua. Thanks so much!
Stayed 2 nights in Aug 2023
Response from Vivien on 14 Aug 2023
Hi JenniferThank you very much for your lovely feedback. I am happy to hear you thoroughly enjoyed your stay with us during your weekend away. Thanks for choosing to stay with us.I hope you will visit Rotorua again soon.Kind RegardsVivien

10/10 Excellent

Jens-Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place
A place you just want to stay on your trip to New Zealand. We loved everything about it and the location is perfect. Fantastic helpful and eminent host. We enjoyed the breakfast with Vivien and other guests with good conversations around the table. Vivien gave us the best recommendations, ideas and advice for planning some trips, that suited our needs. All over a great stay and super kind and lovely host. Best regards from Charlie and Amanda
Stayed 2 nights in May 2023
Response from Vivien Cooper on 14 May 2023
Hi Charlie & AmandaThank you for your kind feedback. I am happy to hear you had a wonderful stay with me, it was a great pleasure meeting you boht. I enjoyed the conversation we had, so glad you were able to visit a few places of interest despite the rain. I hope you will visit NZ again in the future, perhaps for a longer visit to see the South Island as well. I wish you all the best.Kind RegardsVivien

10/10 Excellent

Indardeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vivian was very friendly and an exceptional host. Our bedroom and bed was very comfortable. Would definitely stay here again in future.
Stayed 3 nights in Apr 2023
Response from Vivien Cooper on 17 Apr 2023
Thanks Indardeo. I am pleased to hear you had a good stay with me. It was a pleasure meeting you and Susan, my first ever guests from Trinidad. You were both superb easy and friendly to host, I enjoyed our conversation over breakfast with my other guests too. I hope you will visit NZ again in the future, will definately be in touch if we get to Trinidad one day.Wishing you all the best.Kind RegardsVivien

10/10 Excellent

ALEXANDRE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vivian was a super friendly host with lots of great recommendations. Beautiful clean room and delicious breakfast options.
Response from Vivien on 3 Feb 2023
Hi AlexThank you very much for your kind feedback. I am pleased to hear you had a great stay with me and enjoyed my hospitality, recommendations, breakfast and appreciated the clean room. Thank you for choosing to stay with me, I really enjoyed hosting you and your partner. Wishing you all the best, hope I get to visit Montreal soon. Kind RegardsVivien

10/10 Excellent

Juhee, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vivien was a great host
Stayed 2 nights in Sep 2022
Response from Vivien on 27 Sept 2022
Hi JuheeThanks for your excellent feedback. It was a pleasure hosting you and Bobby, I enjoyed our conversation and the laughter over breakfast. Hope you will visit Rotorua again soon.All the best wishesRegardsVivien

10/10 Excellent

Joanna

Stayed 2 nights in Jul 2022
Response from Vivien on 17 Jul 2022
Hi Joanna Thanks for giving me a 10/10, I am glad I have met your expectation. It was a pleasure meeting you and Peter. I hope you have had a great holiday in NZ, hope you will visit the South Island sometime soon. Take care and all the best wishes. Vivien

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, breakfast and location to the Redwoods.
Stayed 1 night in Jan 2022
Response from Vivien on 8 Jan 2022
Thanks Andrew for your kind feedback. I am glad you enjoyed your stay with us. Wishing you a Happy 2022. Kind Regards Vivien

8/10 Good

Soumya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to all site seeing locations! Cheap uber eats delivery!
Stayed 2 nights in Dec 2021
Response from Vivien on 29 Dec 2021
Thanks Soumya for your feedback. Great to hear you liked our location. It was a pleasure hosting you and your husband. Kind Regards Vivien

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Vivien on 19 May 2021
Thanks very much for your kind rating. Glad to know we have met your expectations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed Vivienne's availability and help during our stay, from the introduction at our arrival, the useful guidance and tips on the activities we wanted to do, and the overall friendly attitude.
Stayed 2 nights in Apr 2021
Response from Vivien on 19 Apr 2021
Hi Thanks very much for your lovely and kind feedback on your stay at my place. Really appreciate you coming to stay with us. Glad to hear you had enjoyed my hospitality and had a positive experience. Wishing you best wishes. Vivien

8/10 Good

Hayley, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely place and the owner of the b&b was very nice, and helpful
Stayed 3 nights in Nov 2020
Response from Vivien on 26 Nov 2020
Thanks Hayley. Great to hear you had a good stay. Regards Vivien

10/10 Excellent

Famke, Patetonga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a place close to the Redwoods - and Viviens place was perfect. It only took us 10 minutes to walk there. Vivien was the perfect host and her cake was superb!
Stayed 1 night in Jun 2020
Response from Vivien on 14 Jun 2020
Hi Famke Thank you very much for your lovely feedback. It was a pleasure meeting you and your daughter, I wished you had stayed longer, I enjoyed our conversation and glad you liked our location and the cake too. I hope you will visit Rotorua again soon. Take care and all our best wishes.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host to help with sight seeing suggestions and bookings. Located beside the redwood forest, but out of town on way to Lake District. Good quality for the price.
Stayed 2 nights in Feb 2020
Response from Vivien on 29 Mar 2020
Thanks for your feedback. Great to know I am a great host with lots of suggestions and making bookings for you. Our location is only 5 mins from the city centre, I guess many of our guests prefer having the Redwood Forest next door then shops and motels in their neighbourhood. The Blue & Green & Okareka lakes are 5 mins away as well. And for the price you paid definately is good quality. Kind Regards Vivien

8/10 Good

Gary, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close by to where we were going at the Redwoods
Stayed 2 nights in Feb 2020
Response from Vivien on 1 Mar 2020
Hi Gary Thanks for your feedback. Glad you appreciated it is close to the Redwoods. Not sure where I felled short. Hope I had met your expectations. Glad you enjoyed the homebaking and advise and assistance with the complementary pick-up and drop-off.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very nice host and great breakfast. Room amenities need improvement (e.g. would be better if there’s a kettle and rubbish bin in the room)
Stayed 2 nights in Dec 2019
Response from Vivien Cooper on 9 Dec 2019
Hi Thanks for your feedback. I am puzzled that you did not see that there are 2 rubbish bins in the room, 1 green bin for your recycle in the bedroom and 1 bin in the bathroom for general waste. This is our standard bins in each room. As for the kettle we intentionally do not have them in the room for health and safety reason. Some of our past guests had made instant noodles/food and have them in the bedroom. We do not encourage hot food to be consumed in the bedroom as they leave food odour/smell especially curries. There is a common lounge and dining room adjacent to the bedrooms which we prefer guests to use for hygienic reason. All dining amenities like cutlery and plates and kettle are available in the dining room. Hope you have had a good stay despite the minor concerns. Thanks Kind Regards Vivien

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, Vivien was welcoming and very helpful with local recommendations.
Stayed 1 night in Nov 2019
Response from Vivien on 4 Nov 2019
Thank you for your kind feedback. Glad you enjoyed your stay with me. Have a great holiday in the rest of NZ! Regards Vivien

10/10 Excellent

Owen&Allison, Raglan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vivian THANKYOU so much, what a beautiful person, not only did we check in early, but went that extra mile organised a massage, and cooked a lovely breakfast.Our stay at the Redwoods was so relaxing. Everything you need for a weekend away. She has all the info on where to go and what’s on around town. Thankyou you are precious !
Stayed 1 night in Sep 2019
Response from Vivien on 23 Sept 2019
Hi Owen & Allison Thank you very much for your kind words. I am pleased to hear you had a wonderful time staying with me. It is always a pleasure meeting guests like you both, so lovely and easy to engage with. So good to know you had a great weekend away. Hope to see you both the next time you come to visit Rotorua. Kind Regards Vivien

8/10 Good

SUZETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely happy hostess in a well set up home
Very easy to find and Vivienne is a wonderful hostess. Breakfast is held in a common area and we shared this with our happy hostess and two other couples. Very comfortable bed and good water pressure.
Stayed 2 nights in Aug 2019
Response from Vivien Cooper on 1 Sept 2019
Thanks Suzette. Glad you enjoyed your stay at my place. Regards Vivien

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knowledgeable and friendly host! Great location!
Vivien was a very friendly and nice host for our stay in Rotorua. She had discount codes and tickets for a variety of the places we were thinking about going to while there. She had a great knowledge of the area and helped us figure out when to leave and where to park for different excursions. The house was a little cold, but there was a heater in our room we used to stay warm at night. Unfortunately we had to leave at 8am each morning so we were unable to experience the standard breakfast, but she did leave out bread, fruit, and cereal for us! The location was very convenient for any activity in the city. Thank you!
Stayed 2 nights in Aug 2019
Response from Vivien on 28 Aug 2019
Thanks for your feedback. Much appreciate. Regards Vivien

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mom and daughter NZ Adventure
My Daughter and I were on a New Zealand Adventure so I introduced her to what a Bed and Breakfast. Vivian was a great hostess! Nice room, great information, fun conversation, delicious breakfast!
Stayed 2 nights in Aug 2019
Response from Vivien Cooper on 12 Aug 2019
Hi Jill & Emily Thanks for your great feedback. I enjoyed having you both very much, loved our conversations at breakfast. I hope Emily will think highly of B&B now that she has experienced staying in one. Thanks for being such gracious guests, glad you did a few of my recommended attractions. Hope you had a thrill on Canopy Tour. Take care, hope to see you again in the future travel to NZ. Kind Regards Vivien

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vivien is the most perfect hostess. She told us about places we'd forgotten about and new ones to try. Our room was spacious and warm and a quick walk to the Redwoods - perfect. We will definitely be returning and telling our friends to stay. Thanks Vivien for a wonderful weekend.
Stayed 2 nights in Jul 2019
Response from Vivien on 31 Jul 2019
Thanks for your kind feedback. I am happy to hear you had a great stay and appreciated my hospitality. Thanks for choosing to stay with me, I had enjoyed the conversations we had. Best Wishes Vivien

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accommodation in Rotorua!
I would absolutely recommend this place to anyone coming to Rotorua! It feels like a home, not a hotel. It’s quiet while being in a fantastic location. Vivien’s service and hospitality made me feel like family! The breakfast was delicious and the range of tea, coffee and other beverages was available all day (self service). Best of all, Vivien was a great guide to the area and suggested some amazing places to see during my stay. The room was very clean and the bed was very comfy with a plethora of pillows if you need them. Plus a heating pad on the bed to keep you nice and warm at night really was wonderful as I visited in winter. I would go back here in a heartbeat!
Stayed 4 nights in Jul 2019
Response from Vivien on 31 Jul 2019
Hi Kaitlin Thanks for your generous words. I am pleased to hear you had a great stay with me. I would have you back in a heartbeat too, you were a wonderful guest. All the best wishes. Vivien

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Vivien Cooper on 28 Apr 2019
Thank you.

10/10 Excellent

Neridah, Bundaberg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being centrally located we were able to easily access local attractions. As an example the Redwoods Treewalk is quite close and we were able to walk to nearby restaurants. Vivienne was friendly and extremely helpful when it came to providing advice on what to do in the time available. She was even able to organise a bus pick up for the Te Puia Experience. Breakfast was delightful and catered for our dietary requirements.
Stayed 2 nights in Apr 2019
Response from Vivien Cooper on 29 Apr 2019
Hi Richard & Neridah Thanks for your kind feedback. I am happy to hear you had a great time staying with us and I had met your expectations. We are very priviledged to be living so close to the Redwoods and close to many attractions and city centre too. I wish you both all the best wishes. Kind Regards Vivien

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vivien was very helpful in giving us suggestions for things to see in the area. She also gave us discount coupons. She offers laundry services for a fee, which we used. She had our laundry done and folded on our bed in one day. She is very friendly, full of travel stories and serves a great breakfast!
Stayed 3 nights in Apr 2019
Response from Vivien Cooper on 29 Apr 2019
Hi Thank you for your great feedback. I am pleased to hear you had enjoyed your stay with me. Glad I could give you some suggestions and you were able to utilise. Glad you appreciated the laundry service. Thanks for being such wonderful guests. Wishing you both best wishes. Kind Regards Vivien

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and fantastic host. Very convenient situation close to special forest and not too far to town.
Stayed 2 nights in Mar 2019
Response from Vivien on 20 Mar 2019
Thanks for your positive feedback and choosing to stay with me. I much appreciate your kind review. Glad to know I have met your expectation. Kind Regards Vivien

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redwoods in Rotorua was a hit for us
Very clean and comfortable accommodation and excellent breakfasts. Vivien took time to make suggestions about where we might go, where we might eat and what we could see. We followed her suggestions and had an excellent 2 days as a result. Highly recommended
Stayed 2 nights in Feb 2019
Response from Vivien on 6 Mar 2019
Hi Robin Thanks for your lovely feedback. I am pleased you had enjoyed staying with me and took on my advise and got much out of your 2 days with us. Thanks for choosing to stay with me. We are indeed very fortunate to live so close to the Redwoods, it is a pleasure to go walking in the woods. It was nice meeting you and Peggy, I really enjoyed our conversations and hope you will return to stay with me the next time you visit family in Auckland. Take care, until next time. Kind Regards Vivien I wish you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay in Rotorua
Our hostess was incredibly informative and helpful about sights to see ands visit. Accommodation excellent and handy for the Redwoods Park
Stayed 3 nights in Feb 2019
Response from Vivien Cooper on 27 Feb 2019
Hi Mark Thanks for your excellent feedback. I am pleased to hear you had a superb stay with me. We are very fortunate to live so close to the Redwoods Forest & Treewalk. Glad you took my advise to visit many places of interest. I wish you & Valerie a very happy travel around NZ. Best wishes Vivien

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Host is very nice and details with trip advices as well as helping us to book the popular run-out tours to hobbiton. Thanks Vivien.
Stayed 2 nights in Dec 2018
Response from Vivien on 9 Jan 2019
Hi Thank you for your kind feedback. I am pleased you were able to go on the Hobbiton tour, hope you had enjoyed the experience. Thanks for choosing to stay with us. Wishing you the best for the New Year. Kind Regards Vivien

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to stay here
Cannot recommend this place enough, brilliant stay, only sad thing was we only had a couple of nights there. The hostess was brilliant, knows the area and was great at recommending us places we hadn't found. Very comfy room and a nice little balcony/deck area to watch the sun go down. Right in top of the redwood forest as well, really loved our stay
Stayed 2 nights in Nov 2018
Response from Vivien on 4 Dec 2018
Hi Alex Thanks very much for your excellent recommendation. I enjoyed having you & Steve staying at my place. You were great guests and I was glad you took my advise on places to visit. Hope you arrived home safely to Manchester. Wishing you both a Happy Christmas. Kind Regards Vivien

10/10 Excellent

Mike, Cincinnati, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I stayed with Vivien at the B&B @ the Redwoods during our honeymoon, and it was one of the most relaxing parts of our honeymoon! The B&B is cozy and comfortable with lots of space and nice rooms. The proprietor Vivien was so welcoming and friendly. Each morning she served breakfast to each guest and asked how our time in Rotorua was going. She gave great advice on what to see and do in town and even booked some of our activities for us! Our room was very comfortable and included a back porch where we could sit and read while enjoying the local greenery. If you are looking for a relaxing and quiet place to stay during your trip to Rotorua, then this is the right place for you.
Stayed 5 nights in Jun 2018
Response from Vivien on 13 Jul 2018
Hi Michael Thanks for your lovely feedback. I am please to hear you had a great stay with us. It’s always good to hear that my guests had a wonderful time while they are with us and you had appreciated our hospitality. I wish you both a wonderful start to your married life. Best wishes Vivien

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the B&B in the redwoods!
We had a wonderful time at Vivien’s B&B. She gave us amazing suggestions of places to visit, and her breakfasts were fabulous! Loved the hot breakfast and coffee each morning. Highly recommended!
Stayed 3 nights in Jun 2018
Response from Vivien on 3 Jul 2018
Thanks Patricia. It was really nice to host you and Bob, you were so gracious and super fun to talk to you. I enjoyed our conversation each morning. Thank you for your kind words. I am so pleased you had a good time staying with me. I wish you both all the best wishes and hope you will visit NZ again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa relax stay!
Vivienne was a very informative host & a delight to stay with! The afternoon tea cakes were a delight! The only drawback was that it was a little bit cold in the breakfast room! Otherwise fantastic stay & very close to things that we wanted to do!
Stayed 5 nights in May 2018
Response from Vivien on 3 Jul 2018
Hi Linda & Eric Thank you for your kind feedback. I am glad you liked the cakes I served each afternoon, I do like to spoil my guests with homebaked. Wish you had told me about the temperature in the breakfast room, I could have increased the heat. Sometime it is hard to know who like it hot and who like it slightly cool. Hope you were not uncomfortable. I hope you will visit Rotorua again for a spa relax stay! Kind Regards Vivien

10/10 Excellent

Murray, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great little place to visit.
My wife and I were visiting most of the cities on the North Island and came to Rotorua. We were greeted very nicely by Vivian, and she provided us with a great overview of the area and her recommendations for things to see and where to eat. She could not have been nicer. A nice touch was that she gave us a tasty treat in the afternoon as we checked in and she gave us her briefing. The room was excellent and very comfortable and breakfast was quite good.
Stayed 1 night in Mar 2018
Response from Vivien Cooper on 11 Apr 2018
Hi Murray & Pat How are you doing in Boston? Thank you very much for your kind words. I am happy to hear you had a wonderful stay with me and appreciated my hospitality. It is always my mission to make sure all my guests have a great time whilst visiting Rotorua and left with great memories of our city. I always like to treat all my guests with a little touch of home away from home and they feel comfortable. I hope you have had a great experience of the rest of New Zealand. Thanks for choosing to stay with me. Best wishes, Vivien

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality B&B
Lovely welcome from very helpful owner. Room (Koru Suite) was top class - spacious and very comfortable with pretty terrace leading to garden, plus use of large guest lounge. Excellent breakfast. Quiet location. Highly recommended.
Response from Vivien Cooper on 11 Apr 2018
Hi Thank you very much for your lovely feedback of my place and service. I am please you enjoyed staying with me during your visit to Rotorua. We are a small quality B&B and we like our guests to have the best of time when they stay with us. So glad you enjoyed the experience with us. I wish you all the best wishes. Kind Regards Vivien

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A positive experience!
Lovely B&B in a quiet part of Rotorua near the Redwoods Forest. Our Host Vivien was delightful ,cooked a lovely breakfast and gave us some good tips for our day of sightseeing. Our room was comfortable and private.
Response from Vivien Cooper on 18 Apr 2018
Thanks Daryl for your wonderful feedback. Glad you liked staying with me and had a positive experience. Thank you for choosing to stay with me. All my best wishes. Kind Regards Vivien

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We ❤️ Vivian
We almost didn't add Rotorua to our trip but glad we did. Most people come for the geysers, mud pools and Te puia but Vivian gave us tips about some local hikes and the Redwood Treewalk. Vivian was an amazing host. Very knowledgable about the area. We were fortunate to come Thursday when Rotorua has their Thursday night market though we ended up in Eat St. One bad thing about the area is the bad smell from the geysers but thou don't smell it at the BNB.
Response from Vivien on 4 Apr 2017
Thanks Avery for your kind feedback. Sorry for the late response as I have only seen it today. So please you enjoyed your time in Rotorua and glad you liked all the places I recommended and the Night Market too. It was so nice having you and Jess staying with me, short but sweet. I wish you all the best wishes in Santa Barbara. Kind Regards Vivien

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly & welcoming; offered to book two excursions for us - both were wonderful
Response from General Manager on 13 Dec 2016
Thank you for your kind feedback. I am pleased to hear you appreciated my assistance. Have a Merry Christmas and Happy New Year to you. Kind Regards Vivien

10/10 Excellent

chi chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to relax
Warmly welcome by Vivien and receive a wonderful breakfast.
Response from General Manager on 13 Dec 2016
Thank you for your kind feedback. I am pleased to hear you liked your breakfast. I wish you both a Merry Christmas and a Happy New Year. Kind Regards Vivien

10/10 Excellent

King Sau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 29 Oct 2016
Thanks King Sau for your kind words. I am pleased you enjoyed your stay with us. We have enjoyed hosting you and your partner. We hope to see you again soon. Kind Regards Vivien Cooper

10/10 Excellent

David, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Service: Remarkable; Cleanliness: Spotless; Redwoods are beautiful away from the touristy hotel area!

10/10 Excellent

Hans-Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unser Eindruck
Es war ein rundum schöner und netter Aufenthalt.
Stayed 3 nights in Feb 2020
Response from Vivien on 12 Feb 2020
Hi Jo & Angelika (& Miss Mabel!) Thank you very much for your kind feedback. I enjoyed having you and your beautiful sheep pet (when it is going to start talking, it is so cute and sweet and cuddly no doubt. Have a great rest of your holiday in NZ. Kind Regards Vivien

8/10 Good

Verified traveller

Liked: Staff & service
the host is super nice however the house is a bit old and not very clean.
Stayed 2 nights in Sep 2019
Response from Vivien Cooper on 13 Sept 2019
Hi Yuliya & Oliver Thanks for your feedback. This is the first time that I received such a comment. You could be more specific as to what is not clean so that we can make improvement. Wishing you all the best in Germany. Regards Vivien

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une belle adresse pour une étape incontournable
La chambre est très claire et spacieuse. Elle dispose d'une belle vue très dégagée . La maison permet un accès rapide en voiture aux restaurants et aux différentes activités. Il est même possible de demander un pick up pour le spectacle maori. Le petit déjeuner est personnalisé et très complet. Surtout Vivien est très agréable, disponible et d'excellent conseil pour le restaurant et les activités. Rotorua mérite une étape prolongée et cette adresse est parfaite
Stayed 2 nights in Dec 2018
Response from Vivien on 9 Jan 2019
Hi Robert Thank you for your lovely feedback, I am happy to hear you had enjoyed staying at my property. Yes, we are very fortunate to live so close to the lakes, city centre only 5 mins away with few restaurants closed by. Thanks for choosing to stay with us, you were wonderful guests and I really enjoyed having you both. I wish you all the best wishes for the New Year 2019! Kind Regards Vivien

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Vivien Cooper on 18 Apr 2018
Hi Thank you for your kind feedback. Glad you enjoyed staying with us. Kind Regards Vivien

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
おすすめのアットホームな宿
とても可愛らしく清潔感があるお部屋でした。オーナーのヴィヴィアンは親切で、観光情報を調べてくれたり、手配してくれました。場所はレッドウッズ森林公園の隣に位置し、朝から散歩できるのもよかったです。朝食も美味しく、アットホームな宿を満喫しました。
Response from Vivien on 9 Jan 2016
Thanks very much for your kind words. I am pleased you enjoyed staying with us and had a great time. It is always a pleasure to host my many guests that came to stay with us and got so much out of their experience with us. I wish you all the best.