Standard Apartment
Check availability

Reviews of Aurora City Suites Motel

2.5 out of 5
Aurora City Suites Motel
107 Malfroy Road, Victoria, Rotorua

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Toby

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The motel is in a good location, in close proximity to the town centre. It has been recently renovated and is comfortable enough. However, there are a few finishing touches that could be done to make the place nicer - such as a grate on the shower drain, handle on the bathroom door, a door to separate the second bedroom and providing us with a dish cloth and tea towel (which were probably omitted by accident). There is also no reception so difficult to speak directly to someone about any issues. Despite this, check in was very easy via a code to unlock the door sent via email on the day of arrival.
Stayed 4 nights in Feb 2024

6/10 Okay

Karminder

Stayed 2 nights in Feb 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
It was such a nice place to stay for a few days only downside was the parking issues on our last-night someone took our park & then threw everyone else off, & just maybe provide guests with couple more towels if they staying over 3 nights :) & just wifi didn't work correctly for us or the tv but good for us to spend quality time together & get kids off devices def stay again a
Stayed 3 nights in Jan 2024

2/10 Terrible

Waisy

Got to the motel, I was told by the receptionist on the phone that they did not have any vacancies. I explained that we had paid already through Expedia and we got a text and email notification about the confirmation. It was a disappointment. The receptionist apologised and told us that there was nothing they could do. He suggested that we ring Expedia. I've sent an email asking for a full refund and also sent an online through expedia's website, but have not received any email with regards to this problem. The issue was between Expedia and Aurora City Suites Motel in Rotorua. I hope that they can sort this out and refund our money of $263.99.
Stayed 1 night in Jan 2024

8/10 Good

janice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Karrena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely and modern, the outside courtyard and spa pool were awesome. The whole whānau spent a lot of time in the spa pool. Very easy check in with key codes, welcoming friendly staff. Would definitely stay here again.
Stayed 2 nights in Dec 2023

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice remodel of an older motel. Room was clean and modernly fashioned; bathroom was large and modern, shower was small, but very nice; Lots of seating options in the room; kitchen was well appointed with anything you may need. Easy walking to downtown area and town park. I would definitely stay here again and I do highly recommend it. This property is a neighborhood. Our only complaint was the neighbors behind the property partied all weekend, all hours. I just wish they had invited us over 😏
Stayed 4 nights in Dec 2023

8/10 Good

Hiroshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody at the reception in the afternoon. We didn't know which was our room. But, caretaker family at the site taught me the room. The room & equipment was comfortable. It was close to the city center, maybe possible to walk there .
Stayed 2 nights in Feb 2024

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024