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Reviews of Ace Motor Lodge

2.5 out of 5
Ace Motor Lodge
319 Fenton Street, Rotorua

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 102 reviews" "
Rating 8 - Good. 46 out of 102 reviews" "
Rating 6 - Okay. 26 out of 102 reviews" "
Rating 4 - Poor. 11 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

8/10 Good

B, Sydney, Ausralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean with a spa bath but no wardrobe. Close to town and other points of interest.
Stayed 1 night in Nov 2018

6/10 Okay

Liz, Gisborn

Liked: Cleanliness, room comfort
Disliked: Staff & service
Basic but clean and comfortable
Quic check jn and no further contact with staff. We were busy all weekend so motel was just a place to sleep and was fine.
Stayed 2 nights in Oct 2018

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
We had an amazing stay, was very clean, friendly staff, comfortable beds. Close to the city. We will definitely be back to stay again.
Stayed 3 nights in Sep 2018

8/10 Good

Aileen

Liked: Cleanliness, staff & service, room comfort
Clean stay.
The check in was quick they were friendly and polite. The room was very clean. The spa bath was marvellous
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stay
Experience was ok..sheets on the bed was dirty so slept on top of the blankets...no heating so was cold but otherwise was fine.
Stayed 1 night in Aug 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star gazing
Loved the skylight in the room over the bed.
Stayed 1 night in May 2018

4/10 Poor

Paul, Auckland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Extremely disappointed with room
The unit we had was dark and stuck down a narrow alleyway at the back of the complex, against a boundary wall, with very little natural light. Basically felt like we were in a basement! I don't know what the other rooms were like, but room 6 was horrible. Lucky were really only there for a bed for the night!
Stayed 1 night in Mar 2018

8/10 Good

Karnail Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good buget hotel
This is my 3rd time I has been to this hotel I like it becoase this is good buget hotel at good locastion everything is near and safe to walk at night everything was good according to price some rooms are not air condistion other then that everything was ok recommend to all cheers🙏👍😄
Stayed 1 night in Feb 2018

6/10 Okay

RP, Melbourne

Cheap, basic accomodation
Bed was comfy, and water was hot, which was all we needed for our one night stay. No frills, basic accomodation.
Stayed 1 night in Dec 2017

2/10 Terrible

THOMAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THOMAS and JEAN on tour
Looks good from outside and in promotional literature but when you walk inside décor very poor no bedside lockers bad smell carpets need changing . Overall it needs a complete refurbishing . No heating, radiators filthy , rusty and not working . Rooms 1 2 3 and 4 face onto Fenton Street the busiest road in Rotorua non stop traffic . We were in Room 2 . WiFi virtually non existent and no SKY TV as advertised on sign outside . Check this Motel out before you continue to offer it to your customers . On checking out after 2 day stay receptionist never even asked how was our stay !
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the town centre
Bed matresse should be replaced. Otherwise the room was nice and clean.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Only stayed one night but it was fine, Close to shops and tourist areas.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Motel is a bit tired and needs sprucing up. We were booked at another motel but they were overbooked and we were moved to this place. I paid more for the other place and I suspect hat this motel was a lot cheaper than what I paid for
Stayed 2 nights in Aug 2017

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tidy room that warmed up quickly once l put the wall heater on. Only down side was the wifi connection did not work for me to sign into.
Stayed 1 night in May 2017

6/10 Okay

Vimlesh

Disliked: Cleanliness, property conditions & facilities
Location of lodge is good. Room not that good very small space for a family of 4 . Not enough kitchen untensil and no stove or cooktop .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean room.. no heating or facilities to plug in
Room was cold.. glad I brought my own fan heater... otherwise couldn't manage with a child in that cold... Unfortunately no electric blanket or even a plug point to charge your phone beside your bed. Only two sockets available .. but above kitchen bench... TV does not work....

6/10 Okay

Verified traveller

Basic Hotel priced about right. Needed a bed for the night and this hotel delivered that without exceeding expectations.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed.
Spa bath in pictures of room. Get to motel, its broken. They say they advertise it as a hot tub. Lady at reception was rude. Too late to book anywhere else.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
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8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

4/10 Poor

Blair

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. The room is tiny and has been updated in a very long time.

10/10 Excellent

Cam, New Zealand - Wellington

Liked: Cleanliness, staff & service
Facilities: Basic, Wi-Fi a little slow; Value: Great deal; Service: Courteous; Cleanliness: Immaculate; Parking was great.

8/10 Good

kim, New Zealand - Canterbury

Liked: Staff & service

8/10 Good

Chris, New Zealand - Auckland

Facilities: Basic; Value: Acceptable price; Service: Polite; Cleanliness: Tidy;

8/10 Good

Teresa, New Zealand - Auckland

Disliked: Property conditions & facilities
Facilities: Tired, Nothing special; Value: Cheap, Low-priced; Service: Sufficient, Polite; Cleanliness: Tidy, Clean;

8/10 Good

Hayden, New Zealand - Bay of Plenty

Liked: Cleanliness
Facilities: Everyday, older decor but tidy; Value: Inexpensive, It was a last minute deal; Service: Polite; Cleanliness: Pleasant, Room was a little stale;

10/10 Excellent

Raewynn, New Zealand - Waikato

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Go the extra mile; Cleanliness: Spotless; Would stay again anytime.

6/10 Okay

rawiri

Disliked: Cleanliness, staff & service

10/10 Excellent

Steph, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice Clean and tidy; Value: Fantastic; Service: Very accommodating ; Cleanliness: Service everyday; Would definitely stay there again

10/10 Excellent

Lynette, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice , everything on site; Value: Affordable, Economical; Service: Professional, Respectful, Courteous; Cleanliness: Immaculate; Beautiful friendly urban surroundings. Local park, golf course within walking distance.

10/10 Excellent

Paul, New Zealand - Waikato

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Flawless; Cleanliness: Spotless;

4/10 Poor

Raghav, New Zealand - Wellington

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Pam, New Zealand - Bay of Plenty

Disliked: Property conditions & facilities
Facilities: Tired, Nothing special, Old; Value: Could be better; Service: Basic; Cleanliness: Clean;

6/10 Okay

Charlotte

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Haylee, New Zealand - Manawatu

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Bargain; Such friendly staff

6/10 Okay

Sasha, Australia - WA - Regional WA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Run-down; Value: Average price; Service: Good; Cleanliness: Filthy, Smelly, Grubby;

4/10 Poor

Chris, New Zealand - Auckland

Disliked: Cleanliness, property conditions & facilities
Cleanliness: Moldy shower;

8/10 Good

Gloria, New Zealand - Hawkes Bay

Liked: Staff & service

4/10 Poor

Tineke, Australia - QLD - Brisbane

Disliked: Cleanliness, property conditions & facilities
Facilities: Shabby, Run-down; Value: Could be better; Service: Basic; Cleanliness: Filthy, Smelly, Grubby; origionally overcharged however after a lengthy discussion with management showing quote and invoice I got a the overpayment back.

8/10 Good

Clive, Australia - QLD - Regional QLD

Liked: Cleanliness
Facilities: Everyday; Value: Moderate; Service: Polite; Cleanliness: Pleasant;

8/10 Good

Rose, New Zealand - Hawkes Bay

Liked: Staff & service
Facilities: Basic; Value: Affordable; Service: Respectful, Friendly, Courteous, Really pleasant staff; Cleanliness: Tidy, Clean; It was clean and convenient, but with a lot of traffic noise, our unit facing the main street.

8/10 Good

Peter, New Zealand - Wellington

Disliked: Property conditions & facilities
Facilities: Tired; Value: Inexpensive; Service: Basic; Cleanliness: Neat; Lack of clapboard

10/10 Excellent

Delia, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate; Great friendly staff! Sparkling clean with everything you need for a comfortable stay.

8/10 Good

Kathy, New Zealand - Manawatu

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Fair price; Service: Friendly; Cleanliness: Pleasant;

6/10 Okay

Gary, New Zealand - Auckland

Facilities: Basic; Value: Could be better; Service: Basic; took away sink plug and tea towels , had to ask for replacement

6/10 Okay

Ashley, New Zealand - Auckland

Disliked: Property conditions & facilities
Facilities: Shabby, Run-down; Value: Average price; Service: Basic, Polite; Cleanliness: Tidy, Clean;

10/10 Excellent

john, New Zealand - Bay of Plenty

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Low-priced; Service: Outstanding; Cleanliness: Immaculate;

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Lauren, New Zealand - Manawatu

Disliked: Staff & service, property conditions & facilities
Facilities: Shabby, Spa & sky didnt work; Value: Expensive for what we got; Service: Uncaring; Cleanliness: Old;

8/10 Good

Shirley, New Zealand - Waikato

Disliked: Cleanliness
Got what we paid for. Will not return.